Summary
Overview
Work History
Education
Skills
Personal Information
Accomplishments
Affiliations
Interests
Travelling , Photography , Reading , Outdoor Activities (hiking, camping), Listening Music.
Timeline
CustomerServiceRepresentative
Aman Sharma

Aman Sharma

Business Head
New Delhi

Summary

Dynamic and results-oriented Business Head with a distinguished career in Travel Management, Sales, and Operations. Proven expertise in steering end-to-end MICE (Meetings, Incentives, Conferences, and Exhibitions) and DMC (Destination Management Company) Sales and Operations within the B2B market. Adept at promoting a diverse range of travel products both domestically and internationally through extensive B2C networks.

Accomplished in crafting and executing strategic marketing initiatives to elevate brand presence and drive revenue growth in both B2B and B2C segments. Demonstrated success in product marketing, leveraging a comprehensive understanding of the travel industry to captivate target audiences.

Recognized for proficiency in orchestrating social events, including destination weddings, where meticulous attention to detail and creative flair converge to deliver unforgettable experiences. A forward-thinking leader who excels in fostering cross-functional collaboration to achieve organizational objectives.

Key Strengths:

  • MICE and DMC Sales and Operations
  • Strategic B2B and B2C Marketing
  • Product Promotion - Domestic and International
  • Expertise in Social Event Management, including Destination Weddings
  • Cross-Functional Leadership and Collaboration.

A visionary professional with a passion for innovation and a track record of driving business success through a customer-centric approach. Ready to leverage my extensive experience to lead and inspire teams, navigate market complexities, and propel the growth of forward-thinking travel organizations. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

12
12
years of professional experience
1
1
Language

Work History

Business Head

SEEINGO - A unit of Shree Shyam Travel Pvt Ltd
New Delhi
12.2016 - Current
  • Set and monitored annual budgets for departments and entire business.
  • Established and managed monthly, quarterly and yearly sales plans.
  • Streamlined costs through proactive examination and improvement of operations.
  • Built and strengthened relationships with industry partners to drive growth.
  • Developed and implemented successful strategies for building company sales.
  • Established clear and competitive goals, growth roadmaps, and strategic business plans.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Assistant Manager - MICE Operations

Religare Voyages (I) Pvt Ltd
New Delhi
11.2014 - 12.2016
  • Created employee schedules to align coverage with forecasted demands.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Reviewed sales and gross profit report to assess company efficiency.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Managed senior-level personnel working in marketing and sales capacities.
  • "Successfully orchestrated and managed Meetings, Incentives, Conferences, and Exhibitions (MICE) movements in various international destinations, including Sri Lanka, Thailand, Singapore, Bali, Turkey, Russia, and Dubai.
  • Demonstrated expertise in navigating diverse cultural landscapes, coordinating seamless logistics, and ensuring the successful execution of events and corporate gatherings."

Flight Shop

FCM Travel Solution (I) Pvt. Ltd
New Delhi
07.2013 - 11.2014
  • Planned and organized sampling events by working hand-in-hand with retail store managers and leaders.
  • Established and maintained positive relationships with customers.
  • Collaborated with sales staff to identify target customers, promote products and increase sales.
  • Provided exceptional customer service to drive satisfaction.
  • Contacted customers after sales process to drive ongoing customer satisfaction and resolve issues and complaints.
  • Followed up with customers to confirm satisfaction with purchases and resolve last-minute issues.
  • Implemented upselling techniques to increase revenue and move product.
  • Observed and learned changing customer requirements and adapted sales strategies as needed.
  • Pitched products and services to potential customers, securing new deals and sales opportunities.
  • Generated leads and established relationships with potential customers through outbound telephone calls.
  • Asked relevant questions to assist customers with selecting needed or requested products and services.

MakeMyTrip Franchise

MakeMyTrip
New Delhi
11.2012 - 04.2013
  • Built and strengthened relationships across functional leadership areas to keep revenue development and operational plans interconnected and effective.
  • Strategically coordinated operations according to objectives and capabilities, effectively allocating resources to meet demands
  • Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
  • Created and managed knowledge base to address frequently asked questions and offer how-to guides and troubleshooting instruction.
  • Conducted emergency preparedness training to reduce fear, anxiety and losses that accompany disasters.
  • Integrated marketing plans to reach wider audience and push business prospects closer to conversion.
  • Drove team engagement to achieve aggressive company targets.

Outbound Tours

Makemytrip.com
NEW DELHI
10.2011 - 10.2012
  • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
  • Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
  • Arranged travel accommodations for groups, couples, executives, and special needs clients.
  • Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
  • Followed up with customers to increase customer service with travel plans.
  • Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians, and business executives.
  • Developed promotional materials for travel packages to market hot destinations.
  • Collaborated with colleagues to create and promote special travel packages.

Education

MBA - Marketing

IBS
Meerut
04.2001 -

Certification in Travel Management - Travel

Kuoni Academy Of Travel
New Delhi
04.2001 -

Certification in Product Training of Galileo -

Kuoni Academy Of Travel
New Delhi
04.2001 -

Certificate in Computer Reservation System Galileo -

Kuoni Academy Of Travel
New Delhi
04.2001 -

Bachelor of Arts -

University of Delhi
South Campus
04.2001 -

Skills

Business Developmentundefined

Personal Information

  • Father's Name: Late Mr. Ashok Sharma
  • Gender: Male
  • Nationality: Indian
  • Marital Status: Single

Accomplishments

    Team Leadership:

  • "Led a high-performance sales team, resulting in consistently exceeding quarterly and annual sales targets for three consecutive years."
  • Strategic Partnerships:

  • "Negotiated and established key partnerships with major clients and suppliers, contributing to the enhancement of overall business relationships and revenue streams."
  • Award Recognition:

  • "Received industry recognition and awards for excellence in travel services and business leadership."
  • Market Research and Analysis:

  • "Conducted comprehensive market research, identified emerging trends, and implemented strategic changes that positioned the company as an industry trendsetter."
  • Crisis Management:

  • "Successfully navigated and managed the impact of unforeseen events, such as natural disasters or geopolitical crises, ensuring minimal disruption to operations and customer satisfaction."
  • Training and Development:

  • "Implemented training programs for the sales and operational teams, resulting in improved employee performance and satisfaction."

Affiliations

  • Lions Club
  • Rotary International

Interests

Travel

Fitness Activity

Networking Events

Art or Cultural Activities

Music

Travelling , Photography , Reading , Outdoor Activities (hiking, camping), Listening Music.

Dynamic professional with a multifaceted approach to business, combining a passion for Traveling, Photography, Reading, Outdoor Activities, and Listening to Music. With a keen eye for detail and a global mindset cultivated through extensive travel experiences, I bring a unique perspective to strategic decision-making. Proficient in navigating diverse landscapes, both in business and the great outdoors, I leverage this adaptability to drive innovation and creative problem-solving.

My commitment to continuous learning, reflected in a love for Reading and exploration of various genres, fuels an insatiable curiosity that I channel into staying informed about industry trends and developments. Engaging in Outdoor Activities such as hiking and camping not only attests to my disciplined approach but also nurtures a resilient spirit, ready to embrace challenges head-on.

Photography is more than a hobby; it's a means of storytelling. Through a lens, I capture moments that resonate with the essence of a place or a concept, translating this skill into a nuanced approach to business strategy. Listening to Music serves as a source of inspiration, fostering a creative mindset that permeates all aspects of my professional life.

In summary, my diverse interests contribute to a well-rounded professional with a global perspective, adaptability, creativity, and a commitment to continuous improvement. This unique blend positions me as an asset in dynamic, forward-thinking environments where innovation and a holistic approach to business are valued.

Timeline

Business Head

SEEINGO - A unit of Shree Shyam Travel Pvt Ltd
12.2016 - Current

Assistant Manager - MICE Operations

Religare Voyages (I) Pvt Ltd
11.2014 - 12.2016

Flight Shop

FCM Travel Solution (I) Pvt. Ltd
07.2013 - 11.2014

MakeMyTrip Franchise

MakeMyTrip
11.2012 - 04.2013

Outbound Tours

Makemytrip.com
10.2011 - 10.2012

MBA - Marketing

IBS
04.2001 -

Certification in Travel Management - Travel

Kuoni Academy Of Travel
04.2001 -

Certification in Product Training of Galileo -

Kuoni Academy Of Travel
04.2001 -

Certificate in Computer Reservation System Galileo -

Kuoni Academy Of Travel
04.2001 -

Bachelor of Arts -

University of Delhi
04.2001 -
Aman SharmaBusiness Head