Aman Singhal

• Developed relationships with customers to increase productivity.
• Followed up with customers after completion of Task.
• Provided technical assistance to customers, troubleshooting problems and offering solutions.
• Implemented process improvements to streamline operations and improve efficiency.
• Responded to customer inquiries using email and chat.
• Handled Risk management, conducting weekly meeting with team to discuss ways to reduce risk in task.
• Creating manuals for new and current tasks, getting manuals approved by client.
• Team management through engagement with every team member.
• Roaster management by creating roaster.
• Appraisal management.

• Providing Windows Server Support with Japanese Language to the clients based in Japan
• Adhering to the Information Security policies and procedures including GDC and GPMO - End User Security Policy of the company
• Managing computer programming, software development, system analysis, and technical consulting

• Managed all types of troubleshooting problems regarding Laptops, PCs and Printers
• Accountable to resolve all problems related to Microsoft Windows 2012 servers
• Administered Exchange Server and SCCM 2012
• Performed troubleshooting of Windows 8 client machines through SCCM remotely.
• Monitored new location and set up the site for operations
• Installed switches, ADSL and any other network components
• Resolved daily issues related to network (ADSL, Switch connection), lotus notes, Antivirus, SAP, and IBM I-series
• Performed troubleshooting for in-house developed software for business
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¶ Effectively deployed, monitored, and managed Windows server 2000/2003 infrastructure

¶ Resolved issues on Windows server 2000/2003

¶ Managed AD, DNS and DHCP services

¶ Patch management on Windows 2000/2003 server and Windows XP desktops using WSUS

¶ Created User IDs, OUs, Groups and managed security on Windows server using MBSA

¶ Monitored and maintained Veritas NetBackup architecture

#1 Project: Pointsec disk encryption software

Client: Citibank, Bahrain

¶ Deputed to Bahrain Citibank office to manage entire installation and configuration of 8000+ laptops in EMEA Region

¶ Collaborated with the users in countries like Turkey, Poland, Denmark, Sweden, Finland, UK, Norway, and Ireland

¶ Provided Level 3 Desktop support to entire EMEA Region regarding Pointsec