Ranjith B S
IT
Bengaluru
Summary
Experienced Service Delivery Specialist with many years in handling deliveries to and from facility location. Assisted customers in receiving orders, whether in-person or through delivery services, verifying order contents, and quality standards. Played vital role in vendor contract enforcement through monitoring deliveries. Proficient in managing flow and quality of incoming and outgoing deliveries.
Overview
5
5
years of professional experience
2010
2010
years of post-secondary education
1
1
Certification
Work History
Service Delivery Associate
Unisys
07.2021 - Current
- Delivering new and enhancing existing services and providing timely resolution to escalated incidents, service requests and problems.
- Processed orders for products and services accurately and efficiently.
- Followed up with customers after completion of services.
- Liaised with delivery recipients to verify correct shipment contents and timing, obtaining approval and signature confirming receipt.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Maintained positive working relationship with fellow staff and management.
- Making sure that services are being seamlessly delivered to the clients of an organization.
Education
Some College (No Degree) - CLASS 10th
St. Mira's High School
Bengaluru, KASome College (No Degree) - PUC CLASS 12th
Seshadripuram Independent College
Bengaluru, KABachelor of Commerce -
S S Correspondence College
Bengaluru, KASkills
Escalation Handling
ITIL framework
Customer satisfaction
Teamwork
Business process mapping
Problem-solving
Team leadership
Multitasking
Excellent communication
Self motivation
Time management abilities
Performance management
Team collaboration
Active listening
Organizational skills
Certification
ITIL
Timeline
Service Delivery Associate
Unisys
07.2021 - Current
Some College (No Degree) - PUC CLASS 12th
Seshadripuram Independent College
Bachelor of Commerce -
S S Correspondence College
Some College (No Degree) - CLASS 10th
St. Mira's High School