Aman Soni
Bangalore,KA
Summary
Goal-oriented with distinguished experience in E-commerce industries and proven leadership abilities,With having more than 4 years of experience and Expert in increasing productivity and customer satisfaction while driving Customer retentions and account handling. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
1
1
Certification
1
1
Language
Work History
Assistant Manager KAM
Shadowfax Technologies
Bangalore, Karnataka
01.2024 - Current
- Developed thorough understanding of key clients' needs and requirements to prepare customized solutions.
- Attended monthly sales meetings and quarterly sales trainings.
- Conducted regular account reviews with clients to assess performance, identify areas for improvement, and strategize future growth opportunities.
- Supported sales and reporting for large and medium-sized accounts.
- Implemented strategic sales plans to achieve consistent revenue growth across key accounts.
- Coordinated with internal teams to ensure timely delivery of products and services, meeting client expectations.
- Established strong rapport with clients by consistently exceeding their expectations in quality and service delivery.
- Created sales forecasts to target daily, monthly and yearly objectives.
SENIOR CRM EXECUTIVE
DTDC
Bangalore
05.2023 - 12.2023
- Handle the clients accounts for the ecommerce business starting from the June 2023 where
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- I demonstrated experience working with databases, data analysis, segmentation, and Email
- Escalation,Business Review and performances
- Numerate with know-how to produce reports and derive valuable insights and analysis with suggestions for improving strategy
- Go-to subject matter expert with advanced level of computer literacy in Excel and
- C4C.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
CRM EXECUTIVE
DTDC-ECOM
Bangalore
06.2022 - Current
- Leveraged robust data assets and performance history, built circulation, and met customer retention goals
- Managed, reviewed, and delivered client solutions for different needs
- Identified accounts with shrinking revenue and suggested actionable improvements to growth strategy
- Planned balanced approach combining servicing of established accounts with consistent prospecting for new business
- Worked with CRM programs to track, review, and enhance business activities
- Planned and monitored daily customer service operations for smooth maintenance and progress
- Taking care of First mile to Last mile for the accounts.
CARGO OPERATIONS AGENT
Airindia Sats
Bangalore
06.2021 - 05.2022
- Handling Cargo Services with International Airlines such as
- Qatar,Etihad, Emirates, Malaysian airlines
- Check import/export documentation to determine cargo contents,and classify goods into different fee or tariff groups, using a tariff coding system
- Determine method of shipment, and prepare bills of lading,invoices, and other shipping documents
- Inspect and count items received and check them against invoices or other documents, recording shortages and rejecting damaged goods
- Obtain flight numbers and number of crew members from dispatchers, and record data on IGM papers
- Ensured the processing, preparation and completion of cargo documents
- Hands on experience on SAP and Oracle Cosys software.
- Created documents of load plans, cargo cleanliness inspections, and transportation processes.
EDUCATION COUNSELOR
Toppr.com
Raipur
02.2018 - 01.2019
- Managed a caseload of over 50 students providing an assessment of needs, reviewing care and managing risks
- Maintained knowledge of childhood development stages to inform decision making and therapy approach for children aged 15+
- Provided students with individual counselings and support on decision making, developing coping strategies and proactive approach
- Mentored low achieving students to develop plans for grade improvements.
- Met with students in-person and spoke over telephone to help students construct class schedules.
Education
MBA - AVIATION MANAGEMENT
CMS BUSINESS SCHOOL
BBA - MANAGEMENT
DISHA COLLEGE
Skills
- P>Client Retention
- P>Strategic Account Management
- P>Analytical problem solver
- P>Client servicing
- Customer Retention Strategies
- Client onboarding
- Team Leadership
Certification
Volunteer At college events.
Work Preference
Work Type
Full TimeWork Location
On-SiteHybridImportant To Me
Company CulturePersonal development programsWork-life balanceTimeline
Assistant Manager KAM
Shadowfax Technologies
01.2024 - Current
SENIOR CRM EXECUTIVE
DTDC
05.2023 - 12.2023
CRM EXECUTIVE
DTDC-ECOM
06.2022 - Current
CARGO OPERATIONS AGENT
Airindia Sats
06.2021 - 05.2022
EDUCATION COUNSELOR
Toppr.com
02.2018 - 01.2019
MBA - AVIATION MANAGEMENT
CMS BUSINESS SCHOOL
BBA - MANAGEMENT
DISHA COLLEGE
Similar Profiles
ANSHUMAN DASANSHUMAN DAS
Manager Operations - T&S - QC at SHADOWFAX TECHNOLOGIESManager Operations - T&S - QC at SHADOWFAX TECHNOLOGIES
BALAJI KESAR CBALAJI KESAR C
Assistant Manager at Shadowfax TechnologiesAssistant Manager at Shadowfax Technologies
Dilip BarmanDilip Barman
Associate Lead at Shadowfax TechnologiesAssociate Lead at Shadowfax Technologies