Aman Verma
Gurgaon
Summary
Dynamic Customer Relationship Officer at Airtel with a proven track record in enhancing customer satisfaction through strategic data analysis and effective CRM tool utilization. Skilled in fostering team collaboration and communication, I successfully developed loyalty programs that improved customer retention rates, demonstrating strong interpersonal skills and a results-driven approach.
Overview
2026
2026
years of professional experience
2022
2022
years of post-secondary education
1
1
Certification
Work History
Customer Relationship Officer
Airtel ( Teamlease )
Gurgaon
08.2023 - Current
- Assisted customers in resolving account issues using company systems.
- Maintained accurate records of customer interactions in the database system.
- Analyzed customer data to identify trends and improve service quality.
- Coordinated with internal departments to ensure timely issue resolution.
- Participated actively in team meetings focused on improving overall customer experience.
- Utilized CRM tools effectively in order to manage relationships with customers.
- Developed strategies for improving customer retention rates through loyalty programs.
- Educated customers about Airtel products and services to enhance satisfaction.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Finance Intern
Acmegrade Pvt Limited
- Assisted in preparing financial reports and presentations for management review.
- Conducted data entry and maintained accuracy in financial databases and records.
- Supported team with budgeting processes and expense tracking activities.
Education
Bachelor of Commerce - Marketing
Invertis University
Bareilly 08.2018 - 08.2021
Mother Athena School
Budaun, 243601Skills
- Customer relationship management
- Customer data analysis
- CRM tool utilization
- Team collaboration
- Effective communication
- Strategic planning
- Strong interpersonal skills
Languages
Hindi
First Language
English
Advanced (C1)
C1
Certification
- Digital Marketing Google Garage
- MS OFFICE
- Entrepreneurship Essentials - NPTEL
- Marketing Management-Alison
Timeline
Customer Relationship Officer
Airtel ( Teamlease )
08.2023 - Current
Bachelor of Commerce - Marketing
Invertis University
08.2018 - 08.2021
Finance Intern
Acmegrade Pvt Limited
Mother Athena School