Amandeep Singh
Nakodar
Summary
Experienced and dedicated customer technical support professional with eight years of proven expertise in assisting clients with technical issues. Skilled in troubleshooting, problem-solving, and providing exemplary customer service. Recognized as a mentor and trainer for new staff, fostering their development and ensuring consistent delivery of high-quality support. Adept at communicating complex technical concepts in a clear and understandable manner. Committed to exceeding customer expectations and driving satisfaction.
Overview
7
7
years of professional experience
Work History
Process Trainer
Concentrix Daksh Services India Pvt. Ltd.
01.2020 - 10.2023
- Developed and implemented training programs for new process employees.
- Created and maintained comprehensive documentation related to process training activities.
- Analyzed existing processes and developed plans for improvement based on best practices.
- Provided feedback to supervisors regarding employee performance in relation to the processes being trained.
- Maintained accurate records of all process training activities including attendance and evaluation results.
- Monitored trainee progress throughout the course of their program and provided additional support as needed.
Customer Support Executive
Tech Mahindra Pvt. Ltd.
07.2016 - 12.2019
- Answered customer inquiries via phone, email, and chat.
- Resolved customer issues in a timely manner.
- Assisted customers with product installation and setup.
- Performed troubleshooting on technical problems.
- Developed solutions to address customer complaints.
- Generated reports to track customer satisfaction levels.
- Ensured compliance with company policies and procedures.
- Participated in regular meetings with other departments.
- Trained and mentored new team members to promote productivity, accuracy and friendly customer service.
Education
Diploma in Electronics And Communication Engineering -
RG Polytechnic College
Phagwara05-2015
Skills
- Excellent Communication
- Employee Relations
- Training Program Development
- Feedback Analysis
- Coaching and Mentoring
- Training delivery
- Training Method Development
- Employee Interviewing
- Relationship Building
- Teamwork and Collaboration
- Social Services Support
- Organizational Skills
- Active Listening
- Time Management
Languages
Punjabi
First Language
English
Advanced (C1)
C1
Hindi
Advanced (C1)
C1
Accomplishments
- Got 3rd prize in extempore and 2nd in football.
Timeline
Process Trainer
Concentrix Daksh Services India Pvt. Ltd.
01.2020 - 10.2023
Customer Support Executive
Tech Mahindra Pvt. Ltd.
07.2016 - 12.2019
Diploma in Electronics And Communication Engineering -
RG Polytechnic College
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