MEGHNA KHURDI
Jammu
Summary
Motivated Process Trainer with firm grasp of Electronic products. Diligent and disciplined team player with strong follow-through and experience in collaborating with team. Enthusiastic about putting abilities and 4 years of experience to good use in a permanent role.
Overview
3
3
years of professional experience
Work History
Process Trainer
Teleperformance
Mohali
09.2023 - Current
- Conducting NHT Sessions.
- RAG and EWS Analysis.
- Conducting SGT in order to improve the scores.
- Training Content moderation and generation.
- Simulators creation to improve the training program.
- OJT supervision and support.
- Provided feedback to supervisors regarding employee performance in relation to the processes being trained.
- Developed and implemented training programs for new process employees.
- Monitored trainee progress throughout the course of their program and provided additional support as needed.
Customer Care Executive
Teleperformance
Mohali
04.2021 - 09.2023
- Investigated customer complaints and provided solutions within acceptable time frames.
- Resolved billing issues and disputes through effective problem solving techniques.
- Maintained up-to-date knowledge of product lines, pricing plans, warranties.
- Tracked customer order statuses using various systems including CRM software.
- Provided technical assistance related to product installation or operation when needed.
- Maintained high satisfaction score by consistently resolving first-call issues.
- Audited customer account information to identify issues and develop solutions.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education
Graduation - B.Sc. (Fashion Designing)
INIFD
Diploma - Garment Technology
Technical Board
Senior Secondary -
Maharishi Vidya Mandir Public School
Higher Secondary -
Maharishi Vidya Mandir Public School
Skills
- Coaching and Mentoring
- Training delivery
- Process Documentation
- Excellent Communication
Traits
- Positive Attitude
- Dedicated to work
- Honest & Punctual
- Communication and Management Skills
Languages
- English
- Hindi
- Kashmiri
Timeline
Process Trainer
Teleperformance
09.2023 - Current
Customer Care Executive
Teleperformance
04.2021 - 09.2023
Graduation - B.Sc. (Fashion Designing)
INIFD
Diploma - Garment Technology
Technical Board
Senior Secondary -
Maharishi Vidya Mandir Public School
Higher Secondary -
Maharishi Vidya Mandir Public School
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