Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Affiliations
Timeline
Aman Jesani

Aman Jesani

People's Manager
Edmonton,AB

Summary

A people's person. Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.

Overview

4
4
Languages
4
4
years of post-secondary education
9
9
years of professional experience

Work History

Management Assistant

Enterprise Holdings
Edmonton, Alberta
01.2020 - Current
  • Generated repeat business, developed loyal and highly satisfied customer base through proactive management of team's customer service strategies.
  • Managed a team of ten members and a fleet of 700 cars.
  • Reviewed sales and gross profit reports to determine options for increasing market growth.
  • Mentored team in applying effective sales techniques and delivering top-notch customer service.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
  • Signed up businesses for partner accounts for car, truck or van rentals.

Management Trainee

Enterprise Holdings
Toronto, Ontario
05.2019 - 01.2020
  • Assisted established management staff with operational oversight, business development and process improvement strategies.
  • Devised processes to boost long-term business success and increase profit levels.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Regularly exceeded daily sales and product add-on quotas.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.

Assistant Store Manager

Soul Restaurants Canada
Toronto, Ontario
03.2016 - 12.2018
  • Developed, implemented and managed business plans to promote profitable food and beverage sales.
  • Actively participated in ongoing customer service programs to build sales and rapport in community.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
  • Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
  • Achieved highest employee retention rate in region.
  • Carefully interviewed, selected, trained and supervised staff.

Customer service representative

Soul Restaurants Canada
01.2015 - 03.2016
  • Maintained customer satisfaction while handling food and cash counter quickly and professionally.
  • Supported sales efforts by suggestively upselling food items and increasing check averages.
  • Monitored food temperatures and cooking equipment settings to maintain safety and prevent food-borne illness.
  • Trained new employees by demonstrating tasks and coaching during daily activities.

Student Advisor and Enrolment Manager

Vizion Line Canada
05.2015 - 11.2017
  • Advised students individually and in groups on academic programs for individual interests.
  • Counseled students regarding educational issues such as course and program selection, class scheduling and registration and career planning.
  • Interacted with university and prospective students and parents during tours and student visit days, answering questions and providing insight.
  • Smoothed registration processes, offered technical support, organized paperwork and helped with immigration queries.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

Student ambassador

Centennial College
03.2015 - 09.2015
  • Scheduled appointments between students and college staff.
  • Led campus tours for prospective students every month.
  • Built personal relationships with guests to promote positive experiences.
  • Entertained tour guests with various props and signs for maximum engagement, fun, and lasting memories.

Education

Design Thinking For Innovation - Certificate

Darden School of Business, University Of Virginia
05.2021 - 05.2021

Innovation, Idea generation, Problem solving, Experimentation.

Global Business Management - Post Graduate Diploma

Centennial College, Toronto
01.2015 - 06.2016

Management and Leadership, Project Management, Ethics and CSR, Human Resource Management.

Bachelors of Management Studies - Graduate Studies

Mumbai University, Mumbai
06.2011 - 04.2014

Product positioning strategy, Business communication, Operations Management, Economics

Skills

    Business development and planning

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Accomplishments

  • Organized programs and events that promote education for youth and seniors in India. Organized workshops and training sessions, solved education related barriers, and promoted digital literacy.
  • Service Learning Experience at University of Toronto September 2014.
  • Outstanding Achievement Award as Marketing specialist at ENACTUS Centennial. May 2015.
  • Covid-19 Vaccination drive for senior citizens in North-Mumbai, India from March-August 2021.

Additional Information

I love working with people, sharing experiences and knowledge only to grow together. I am a customer service enthusiast and love helping people.
I am obsessed with staying organized and helping others to do so.
Resolving disputes and finding solutions to your problems is what I do best.
I am always eager to learn new things and never shy to exit my comfort zone in order to get a new experience. I have lived in 3 different cities in the past 3 years and I would love to keep moving, meeting new people and do exciting things that will give me a little adrenaline rush.
In past 6 years I have managed several teams in various capacity and always delivered excellent result. With my proven leadership skills I have enabled many people to successfully reach their goals at work and in their personal life.
I believe we are all making history so let's work hard for what we want and have fun while we do so.

Affiliations

Member of Aga Khan Youth and Sports Board Mar. 2011- Feb. 2013

Member of Aga Khan Economic Affairs Committee Mar. 2013- Feb. 2014

Member of ENACTUS Centennial Mar. 2015- Mar. 2016

Member of Global Citizenship and Equity at Negril, Jamaica July 2015

Timeline

Darden School of Business - Design Thinking For Innovation, Certificate
05.2021 - 05.2021
Management Assistant - Enterprise Holdings
01.2020 - Current
Management Trainee - Enterprise Holdings
05.2019 - 01.2020
Assistant Store Manager - Soul Restaurants Canada
03.2016 - 12.2018
Student Advisor and Enrolment Manager - Vizion Line Canada
05.2015 - 11.2017
Student ambassador - Centennial College
03.2015 - 09.2015
Centennial College - Global Business Management, Post Graduate Diploma
01.2015 - 06.2016
Customer service representative - Soul Restaurants Canada
01.2015 - 03.2016
Mumbai University - Bachelors of Management Studies, Graduate Studies
06.2011 - 04.2014

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Aman JesaniPeople's Manager