Summary
Overview
Work History
Education
Skills
Accomplishments
Hobbies and Interests
Languages
Affiliations
Timeline
Generic
Amanpreet Kaur

Amanpreet Kaur

Kolkata

Summary

Senior Associate at TATA Consultancy Services with a strong track record in customer service and innovative problem-solving. Bilingual in English and Hindi, skilled in fostering client relationships and optimizing processes for improved service efficiency. Demonstrated leadership and decision-making capabilities contribute to successful team outcomes.

Overview

3
3
years of professional experience

Work History

Process Associate

TATA CONSULATNCY SERVICES LIMITED
Kolkata
03.2024 - Current
  • Exceeded customer expectations by providing creative problem-solving solutions.
  • Developed and nurtured relationships with clients and vendors over time.
  • Handled customer inquiries regarding orders and other matters professionally.
  • Updated databases regularly to maintain accuracy of information.
  • Provided excellent support for complaints, inquiries, and returns.
  • Worked successfully in team environments to achieve common objectives.
  • Recognized for outstanding customer service contributions by management.
  • Streamlined task organization to achieve service efficiency.

Process Associate

WIPRO
08.2022 - 10.2023
  • Researched property details and utility information for B2B operations.
  • Managed disconnection of utilities through Zendesk portal.
  • Created Zendesk tickets for property violation reports in HOA.
  • Maintained consistent productivity and accuracy aligned with team standards.
  • Delivered timely service in accordance with client SLAs and contracts.
  • Responded promptly to queries from stakeholders, both internal and external.
  • Adhered to floor policies, team schedules, and leave protocols.

Education

Bachelor - Business Administration in Management

TECHNO MAIN SALT LAKE
Kolkata
06.2022

12th - Commerce in Accounts

DAV PUBLIC SCHOOL
Midnapore
04.2019

10th -

DAV PUBLIC SCHOOL
Midnapore
04.2016

Skills

  • Proficiency in English and Hindi
  • Communication skills
  • Conceptual thinking
  • Creative problem solving
  • Decision making
  • Leadership
  • Customer relationship management
  • Utility management strategies
  • Service efficiency

Accomplishments

Top performer, Wipro, 06/01/23, highest productivity for June

Top performer, Tata Consultancy Services, processes for the 1st quarter of 2024

Hobbies and Interests

  • Dancing
  • Art & Craft
  • Mehendi Designing
  • Music
  • Sports

Languages

  • English
  • Hindi
  • Punjabi
  • Bengali

Affiliations

  • I have participated in RNR activities and events.

Timeline

Process Associate

TATA CONSULATNCY SERVICES LIMITED
03.2024 - Current

Process Associate

WIPRO
08.2022 - 10.2023

Bachelor - Business Administration in Management

TECHNO MAIN SALT LAKE

12th - Commerce in Accounts

DAV PUBLIC SCHOOL

10th -

DAV PUBLIC SCHOOL

Similar Profiles

CREATE PROFILE
Amanpreet Kaur