Amanpreet Kaur
Bengaluru
Summary
Experienced professional with an MBA in HR and over 12 years in the medical sector. Strong skills in customer service, multitasking, and effective time management. Focused on enhancing customer satisfaction and engagement.
Overview
11
11
years of professional experience
Work History
Operation Manager
Aster CMI Hospital
<ul>
<li>Oversaw daily operations and ensured compliance with company policies.</li>
<li>Developed and implemented training programs for new team members.</li>
<li>Coordinated cross-departmental communication to enhance workflow efficiency.</li>
<li>Led regular team meetings to address challenges .</li>
<li>Evaluated employee performance and provided constructive feedback regularly.</li>
<li>Monitored staff performance and addressed issues.</li>
<li>Trained employees on additional job positions to maintain coverage of roles.</li>
<li>Assigned tasks to associates to fit skill levels and maximize team performance.</li>
</ul>
07.2024 - 07.2025
- Oversaw daily operations and ensured compliance with company policies.
- Developed and implemented training programs for new team members.
- Coordinated cross-departmental communication to enhance workflow efficiency.
- Led regular team meetings to address challenges .
- Evaluated employee performance and provided constructive feedback regularly.
- Monitored staff performance and addressed issues.
- Trained employees on additional job positions to maintain coverage of roles.
- Assigned tasks to associates to fit skill levels and maximize team performance.
Service Line Manager
Manipal Hospital
Bangalore
11.2022 - 06.2024
- Provided patients and health care providers with accurate financial estimates.
- Assisted patients in completing financial applications and arrangements.
- Collected estimated liabilities from patients to facilitate billing processes.
- Established health insurance benefits and requirements through inquiries and eligibility systems.
- Verified employment details and other relevant patient information.
- Communicated revised estimates to patients to ensure clarity.
- Coordinated effectively with insurance team for seamless processing.
- Informed IP Desk of critical updates regarding patient status.
Senior Front Desk Executive
Kauvery Hospital
Bangalore, <ul>
<li>Greeted and assisted patients upon arrival at Knavery Hospital.</li>
<li>Managed patient appointments and coordinated schedules effectively.</li>
<li>Handled incoming calls, directing inquiries to appropriate departments.</li>
<li>Maintained patient records and ensured data accuracy in systems.</li>
<li>Provided information about hospital services and procedures to visitors.</li>
<li>Monitored waiting area for patient comfort and addressed concerns promptly.</li>
<li>Collaborated with medical staff to streamline front desk operations.</li>
<li>Resolved customer complaints in a professional manner.</li>
</ul>
04.2021 - 04.2022
- Greeted and assisted patients upon arrival at Kauvery Hospital.
- Managed patient appointments and coordinated schedules effectively.
- Handled incoming calls, directing inquiries to appropriate departments.
- Maintained patient records and ensured data accuracy in systems.
- Provided information about hospital services and procedures to visitors.
- Monitored waiting area for patient comfort and addressed concerns promptly.
- Collaborated with medical staff to streamline front desk operations.
- Resolved customer complaints in a professional manner.
TPA Executive
Smt Paarvati Devi Hospital
Amritsar, <ul>
<li>Collaborated with medical staff to ensure accurate documentation of patient services.</li>
<li>Managed patient accounts and claims processing for health insurance reimbursements.</li>
<li>Reviewed claim submissions for compliance with hospital policies and regulations.</li>
<li>Trained new team members on TPA procedures and hospital protocols.</li>
<li>Assisted in resolving billing disputes and inquiries from patients promptly.</li>
<li>Maintained up-to-date knowledge of healthcare regulations impacting TPA operations.</li>
</ul>
01.2018 - 03.2021
- Collaborated with medical staff to ensure accurate documentation of patient services.
- Managed patient accounts and claims processing for health insurance reimbursements.
- Reviewed claim submissions for compliance with hospital policies and regulations.
- Trained new team members on TPA procedures and hospital protocols.
- Assisted in resolving billing disputes and inquiries from patients promptly.
- Maintained up-to-date knowledge of healthcare regulations impacting TPA operations.
Front Desk Executive
Fortis Escort Hospital
Amritsar, <ul>
<li>Managed patient check-in processes efficiently and accurately.</li>
<li>Coordinated communication between patients and medical staff effectively.</li>
<li>Maintained an organized front desk environment for optimal workflow.</li>
<li>Trained new front desk staff on procedures and best practices consistently.</li>
<li>Resolved customer complaints in a professional manner.</li>
<li>Responded quickly to emails from customers regarding their queries.</li>
<li>Prepared daily reports on customer inquiries, complaints, or comments.</li>
</ul>
08.2014 - 01.2018
- Managed patient check-in processes efficiently and accurately.
- Coordinated communication between patients and medical staff effectively.
- Maintained an organized front desk environment for optimal workflow.
- Trained new front desk staff on procedures and best practices consistently.
- Resolved customer complaints in a professional manner.
- Responded quickly to emails from customers regarding their queries.
- Prepared daily reports on customer inquiries, complaints, or comments.
Education
MBA - Human Resource
Punjab Technical University
Jalandhar01.2014
Bachelor of Arts - Arts
Guru Nanak Dev University
Amritsar01.2012
High Secondary - Arts
Khalsa public School
Amritsar01.2009
Matriculation - Amritsar
Khalsa public School
Amritsar01.2007
Some College (No Degree) - computer application
Khalsa Academy
AmritsarAmritsar
Skills
- Operational excellence
- Interpersonal skills
- Supervision and training
- Communication skills
- Organizational abilities
- Customer service management
Awards
- Appreciation Award, 12/01/22, for the highest number of health chkup patients in single day
- Best employee of the month, 01/01/23
- Appreciation Award, 03/01/23, for completing the revenue target
Personal Information
- Date of Birth: 04/23/90
- Marital Status: Unmarried
Timeline
Operation Manager
Aster CMI Hospital
07.2024 - 07.2025
Service Line Manager
Manipal Hospital
11.2022 - 06.2024
Senior Front Desk Executive
Kauvery Hospital
04.2021 - 04.2022
TPA Executive
Smt Paarvati Devi Hospital
01.2018 - 03.2021
Front Desk Executive
Fortis Escort Hospital
08.2014 - 01.2018
MBA - Human Resource
Punjab Technical University
Bachelor of Arts - Arts
Guru Nanak Dev University
High Secondary - Arts
Khalsa public School
Matriculation - Amritsar
Khalsa public School
Some College (No Degree) - computer application
Khalsa Academy
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