Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Personal Information
System Awareness
Timeline
Generic
Amanpreet Kaur

Amanpreet Kaur

New Delhi

Summary

Business Analyst with extensive experience at YUM India, focused on optimizing system performance and process efficiency. Successfully implemented automated reporting solutions that enhanced user engagement. Proficient in ServiceNow and skilled in cross-functional collaboration to meet business goals.

Overview

13
13
years of professional experience

Work History

Business Analyst

Team Lease Services Ltd.
Gurugram
03.2017 - 09.2024
  • Supported project deliverables by gathering requirements and aligning business objectives with technical solutions.
  • Managed enhancements in ServiceNow platform, ensuring optimal functionality and performance.
  • Designed and modified workflows to meet evolving business needs, streamlining processes for increased efficiency.
  • Developed and implemented notification systems using email scripts, templates, and events to improve user engagement.
  • Automated report generation to send daily notifications, keeping stakeholders promptly informed.
  • Collaborated with development team to customize forms and processes, resulting in enhanced system capabilities.

IT Executive

YUM restaurants
Gurgaon
02.2014 - 07.2015
  • A professional functional Analyst in ORACLE JD Edwards Enterprise one in Sales-Distribution, Manufacturing and Finance domain.
  • Basic awareness & Backend intermediate level support in JDE Finance cycle, collating, analyzing and sharing the information with the user.
  • Analyze the purchase request from the user departments.
  • Determine the appropriate method of procurement, Quotation, Request for Proposal.
  • Aid user departments, when required, in the preparation of specifications, etc.
  • Making sure each operation meets shipping dates according to sales forecasts or customer orders.
  • Work with Purchasing, Accounts Payable and Finance.
  • Materials management and inventory control.
  • Employee Creation, Item creation, address book, checking price, Tax / Markup Update, creating updating sales order.

Process Associate

National Board of Examinations
Dwarka
04.2013 - 02.2014
  • Handling mails from all over India medical students.
  • Logging & maintaining CRM tool for the queries related to students for record.
  • Taking care of incoming calls in over call flow.
  • Maintaining excel sheet of queries on daily basis.
  • Taking care of outbound calls related to deficiencies pertaining to admission, result etc.
  • Follow up with concerned departments to solve the queries.
  • Handling queries of students over phone visiting to another branch of NBE.
  • Taking follow up of emails, inbound queries & gate queries with concerned departments.
  • Working with DM tool for verbal communication.
  • Handling escalations of irate cases & try to solve them within a given timeframe.

Senior IT Service Helpdesk

Maruti Suzuki Pvt Ltd.
Gurgaon
09.2011 - 10.2012
  • Taking calls over phone and mails from all users of Maruti plant.
  • To log users calls in IT service desk tool.
  • Resolved user problems on initial call over 98% of the time.
  • Assigning calls to appropriate technician.
  • Providing status to users on the progress of their problem resolution.
  • Followed up with senior for resolution progress when applicable.
  • Placed & tracks service calls to vendors who are working for HP.
  • Using telnet for remote access for user’s problems.
  • Taking follow ups with vendors for pending issues.

Education

B.Sc. IT -

Kuvempu University
New Delhi
01.2009

GNIIT Diploma -

NIIT

Skills

  • Willingness to learn
  • Openness to experiences
  • Challenge acceptance
  • Risk-taking
  • Resilience

Hobbies and Interests

  • Listening to music
  • Travelling
  • Making friends

Personal Information

  • Date of Birth: 01/30/84
  • Gender: Female
  • Marital Status: Married

System Awareness

  • Proficient in MS-Office (MS-Word, Excel, outlook).
  • Worked on tool (E-Tool, HP, JD Edward, Service Now)
  • Active Directory & remote session

Timeline

Business Analyst

Team Lease Services Ltd.
03.2017 - 09.2024

IT Executive

YUM restaurants
02.2014 - 07.2015

Process Associate

National Board of Examinations
04.2013 - 02.2014

Senior IT Service Helpdesk

Maruti Suzuki Pvt Ltd.
09.2011 - 10.2012

B.Sc. IT -

Kuvempu University

GNIIT Diploma -

NIIT

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Amanpreet Kaur