AMANPREET SINGH
New Delhi
Summary
Dynamic Senior Analyst with expertise in retail banking operations at NatWest Group. Proven track record in transaction monitoring and process improvement, enhancing operational efficiency. Adept at client communication and team support, recognized for delivering impactful presentations and training sessions. Committed to maintaining data accuracy and compliance in high-stakes environments.
Overview
4
4
years of professional experience
Work History
SENIOR ANALYST (CUSTOMER SERVICE AND OPERATIONS)
NatWest Group
Gurugram
06.2024 - Current
- Lead investigations into fraud, scam, and merchant dispute cases raised by retail and business clients; escalate red flags and submit MLSRs when required.
- Analyze transaction behavior and customer activity to identify suspicious patterns, contributing to financial crime detection and risk reporting.
- Perform account amendments and customer data maintenance in line with internal controls, ensuring readiness for periodic reviews and audits.
- Serve as Subject Matter Expert (SME) for complex case handling, providing process guidance and quality assurance support across the team.
- Facilitate onboarding and training of new team members, promoting process consistency and operational excellence.
- Deliver presentations on performance insights and lead knowledge-sharing sessions on fraud trends, customer risk indicators, and service standards.
- Selected for an internal career development program focused on personal branding, leadership capability, and long-term career progression.
ANALYST (CUSTOMER SERVICE AND OPERATIONS)
NatWest Group
Gurugram
01.2023 - 06.2024
- Managed a range of client service cases across digital channels, including fraud reports, transaction issues, payment failures, and customer data updates.
- Escalated suspicious or unusual activity in accordance with operational procedures, supporting early-stage fraud identification and case resolution.
- Conducted account maintenance tasks and facilitated updates to customer records, ensuring accuracy and compliance with review requirements.
- Collaborated with peers and senior analysts to improve turnaround time, streamline workflows, and uphold service quality benchmarks.
- Consistently met service-level expectations and received internal recognition for accuracy, communication, and customer-focused resolution.
MARKETING INTERN
Ecoverva Catcon Recycling Pvt Ltd
Gurugram
07.2021 - 09.2021
- Designed and executed a cost-effective social media campaign to encourage electronic waste recycling through company programs.
Education
Bachelor of Business Administration - Banking & Insurance
Maharaja Surajmal Institute (GGSIPU)
New Delhi07.2022
Senior Secondary - Commerce
Gyan Bharati School
New Delhi03.2019
Secondary School -
Gyan Bharati School
New Delhi03.2017
Skills
- Transaction Monitoring
- Fraud and Dispute Case Handling
- Risk Identification & Escalation
- Data Accuracy & Compliance
- Process Improvement
- Client Communication (Digital Channels)
- Team Enablement & Support
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Word
Hobbies and Interests
- Photography
- Travel
- Sports
- Art & Culture
Timeline
SENIOR ANALYST (CUSTOMER SERVICE AND OPERATIONS)
NatWest Group
06.2024 - Current
ANALYST (CUSTOMER SERVICE AND OPERATIONS)
NatWest Group
01.2023 - 06.2024
MARKETING INTERN
Ecoverva Catcon Recycling Pvt Ltd
07.2021 - 09.2021
Bachelor of Business Administration - Banking & Insurance
Maharaja Surajmal Institute (GGSIPU)
Senior Secondary - Commerce
Gyan Bharati School
Secondary School -
Gyan Bharati School
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