Aman Tushar Minz
Bangalore,KA
Summary
Enthusiastic management professional having 3.4 years of experience in Loyalty management and managing multi channel communication guided by data-driven insight to provide outstanding customer experience. Hands-on experience in developing and executing CRM platform structure and architecture ensuring it works seamlessly.
An effective communicator with strong analytical, problem-solving and interpersonal skills to succeed at organizational task. Multi-tasking ,team player,continual learner with an ability to rapidly achieve organizational integration. Demonstrated success supervising staff and building teams by mentoring and coaching employees on process . Skilled in solving complicated issues and making proactive operational changes.
Overview
4
4
years of professional experience
Work History
Assistant Manager
WNS Global Services
Bangalore
11.2021 - Current
- Responsible of overseeing 9 member team and leading them to develop actionable customer insights for campaign Execution for UK based Loyalty program 'Nectar 360'.
- Managing team for achieving most optimal and timely deliveries.
- Responsible for knowledge transfer.
- Communicating and coordinating with clients on daily basis to understand campaign requirements and problem solving.
Analyst
WNS Global Services
Bangalore
04.2019 - 11.2021
- Working with over 40+ International Brands for UK based retail giant Sainsbury's in identifying targeted marketing opportunities by running their campaigns.
- Responsible for developing and executing Marketing campaigns for different communication medium like E-mail, Direct Mail, Mobile App, In-store, Paid Media and Push Notification using SQL,UNICA and the database(Oracle & Snowflake).
- Involved in complete life cycle of the customer journey starts from insights,Targeting,Execution and Reward customers based on transactional behavior.
Education
PGDM - IT
Xavier Institute Of Social Service
Ranchi03.2019
Bachelor of Computer Applications - Computer And Information Sciences
Jain University
Bangalore04.2016
Skills
- Marketing Automation Tool (UNICA)
- SQL
- JIRA
- Campaign Management
- CRM & Loyalty Program
- MS Office (Excel, Powerpoint ,Word)
- People Management
- Process Improvement
Languages
Hindi
Native language
English
Proficient
C2
Timeline
Assistant Manager
WNS Global Services
11.2021 - Current
Analyst
WNS Global Services
04.2019 - 11.2021
PGDM - IT
Xavier Institute Of Social Service
Bachelor of Computer Applications - Computer And Information Sciences
Jain University
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