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Hi, I’m
Amardeep Hela
Having 7+ Years Of Experience As A Lead Hub Operations In Logistics And E-commerce -9830443800
Kolkata
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Dedicated e-commerce professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
15
years of professional experience
5
years of post-secondary education
3
Languages
Work History
Flipkart Kolkata
Lead Hub Operations
09.2019 - 12.2022
Job overview
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend and holiday shifts.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Resolved problems, improved operations and provided exceptional service.
- Delivered services to customer locations within specific timeframes.
- Identified issues, analyzed information and provided solutions to problems.
- Exceeded goals through effective task prioritization and great work ethic.
- Developed team communications and information for meetings.
- Used Microsoft Word and other software tools to create documents and other communications.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Improved operations through consistent hard work and dedication.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Participated in team-building activities to enhance working relationships.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Used coordination and planning skills to achieve results according to schedule.
Ecom Express Kolkata
Hub In-charge
10.2015 - 09.2019
Job overview
- Maintained energy and enthusiasm in fast-paced environment.
- Identified issues, analyzed information and provided solutions to problems.
- Collaborated with team members to achieve target results.
- Managed team of employees, overseeing hiring, training and professional growth of employees.
- Delivered services to customer locations within specific timeframes.
- Resolved problems, improved operations and provided exceptional service.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Handled multiple calls per day to address customer inquiries and concerns.
- Maintained excellent attendance record, consistently arriving to work on time.
- Exceeded goals through effective task prioritization and great work ethic.
- Carried out day-to-day duties accurately and efficiently.
- Improved operations through consistent hard work and dedication.
Amrutanjan Health Care Limited Kolkata
Direct Sales Executive
04.2015 - 09.2015
Job overview
- Set and achieved company defined sales goals.
- Built relationships with customers and community to promote long term business growth.
- Achieved or exceeded company-defined sales quotas.
- Maintained high levels of product knowledge and solutions to covert casual shoppers into customers and increase sales by Number%.
Bhandari Automobile Kolkata
Sales Executive
10.2014 - 03.2015
Job overview
- Enhanced success of advertising strategies by boosting engagement through social media and other digital marketing approaches.
- Remained current on industry trends to better understand customer needs, product effectiveness and sales tactics.
- Presented products to clients using dynamic presentations and practical use-case scenarios.
DHFL Pramerica Life Insurance Kolkata
Relationship Manager
11.2012 - 06.2014
Job overview
- Generated new business and referral clients in partnership with financial advisors and branch team.
- Monitored issues carefully and reached out to customers to provide immediate resolution and maintain satisfaction.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Assisted customers with opening accounts and signing up for new services.
- Achieved client satisfaction and loyalty by establishing collaborative relationships, facilitating needs assessment.
Manoeuvre Multiservices Pvt LtdKolkata
Branch Manager
04.2010 - 10.2012
Bluechip Corporate Investment Centre LtdKolkata
Branch Manager
06.2007 - 11.2009
Education
University of Calcutta Sris Chandra College
B.com from Commerce
06.2004 - 05.2007
WBCHSEPCM
Higher Secondary from Commerce
04.2002 - 04.2004
Skills
Leading team operations
Staff mentoring & leadership
Logistical operations
Analytical and Critical Thinking
Product and service sales
Training and Development
Interests
Social Service
Timeline
Lead Hub Operations
Flipkart
09.2019 - 12.2022
Hub In-charge
Ecom Express
10.2015 - 09.2019
Direct Sales Executive
Amrutanjan Health Care Limited
04.2015 - 09.2015
Sales Executive
Bhandari Automobile
10.2014 - 03.2015
Relationship Manager
DHFL Pramerica Life Insurance
11.2012 - 06.2014
Branch Manager
Manoeuvre Multiservices Pvt Ltd
04.2010 - 10.2012
Branch Manager
Bluechip Corporate Investment Centre Ltd
06.2007 - 11.2009
University of Calcutta
B.com from Commerce
06.2004 - 05.2007
WBCHSE
Higher Secondary from Commerce
04.2002 - 04.2004