Amardeep Singh
Saharanpur
Summary
Seasoned Assistant Branch Head with strong background in banking and branch operations. Possess solid understanding of financial products, services, and regulations. Strengths include team leadership, strategic planning, risk management, and customer relationship building. Previous roles involved managing daily operations, enhancing workflows for efficiency, and ensuring compliance with company policies and regulatory requirements.
Overview
8
8
years of professional experience
Work History
ASSISTANT BRANCH HEAD
BANDHAN BANK LTD
11.2023 - Current
- Develop a culture within the branch in which quality and continuous improvement on all performance accountabilities are understood and utilized by all employees.
- Review retail branch operating policy and processes to recommend enhancements to achieve Organizational & business line efficiencies and/or mitigate operational risk.
- Ensures the team is focused on the acquisition of new business and personal relationships and the retention and expansion of existing relationships.
- Manage sales referral goals on an individual basis as well as for the team levels.
- Train branch lead team members and their teams how to function operationally successfully operate branch via branch visits, e-mail, and constant phone connections while coaching successfully establish on-sites providing more opportunities for sales.
DEPUTY BRANCH MANGER
ICICI BANK LTD
03.2023 - 11.2023
- Develop a culture within the branch in which quality and continuous improvement on all performance accountabilities are understood and utilized by all employees.
- Review retail branch operating policy and processes to recommend enhancements to achieve Organizational & business line efficiencies and/or mitigate operational risk.
- Ensures the team is focused on the acquisition of new business and personal relationships and the retention and expansion of existing relationships.
- Manage sales referral goals on an individual basis as well as for the team levels.
- Train branch lead team members and their teams how to function operationally successfully operate branch via branch visits, e-mail, and constant phone connections while coaching successfully establish on-sites providing more opportunities for sales.
DEPUTY BRANCH MANGER
INDUSIND BANK LTD
05.2021 - 02.2023
- Develop a culture within the branch in which quality and continuous improvement on all performance accountabilities are understood and utilized by all employees.
- Review retail branch operating policy and processes to recommend enhancements to achieve Organizational & business line efficiencies and/or mitigate operational risk.
- Ensures the team is focused on the acquisition of new business and personal relationships and the retention and expansion of existing relationships.
- Manage sales referral goals on an individual basis as well as for the team levels.
- Train branch lead team members and their teams how to function operationally successfully operate branch via branch visits, e-mail, and constant phone connections while coaching successfully establish on-sites providing more opportunities for sales.
- Supervised daily branch operations and ensured compliance with banking regulations.
- Trained and mentored staff on customer service best practices and product knowledge.
- Developed strategies to enhance customer satisfaction and improve service delivery.
- Managed cash flow and performed audits to ensure financial accuracy.
- Implemented new banking products and services to meet client needs.
PBWD/TELLER
HDFC BANK LTD
06.2019 - 04.2021
- Analysis of PBWD: Ensured customer query resolution properly and within assigned period.
- Maintaining lobby management and following proper process.
- Generating daily reports and handling account deliverables.
- Providing customer with quality services so they become loyal customers of the bank.
- Cross sell of bank products.
- Analysis of TELLER: Accept retail/commercial deposits, loan payments, process checking and savings account withdrawals.
- Inputting NEFT, RTGS, Fund transfers, booking & cancellation & liquidation of FD, RD, DD, MC.
- Controlling and monitoring the levels of cash in the teller drawer and following all check cashing and cash handling procedures.
INTERNSHIP
Arosol Pharmaceuticals Pvt Ltd
05.2018 - 07.2018
- Analysis the purchase invoice and forwarding them to department.
- Monitoring the sales ledger and ensuring exact amount for the system.
- Working on computerized accounting system.
- Managing sale and purchase invoice.
Education
MBA -
Dr. A.P.J Abdul Kalam Technical University
B.com -
K.U.K University
XII -
ISC
X -
ICSE
Skills
- Customer Service
- Sales Management
- Communication Skill
- Sales management
- Relationship building
- Customer relationship management
- Effective communication
Personal Information
Date of Birth: 07/05/1994
Accolades Achievements
- Participated in 'Mercato- The marketing Haat' held at Jaipuria Institute of Management on 10/14/2017.
- Participated in Corporate Summit on 'Driving Success through talent' on 02/04/2018 at Hotel Radisson Blu, Kaushambi.
- Participated in Industrial visit organized by Jaipuria Institute of Management at Coca-cola on 10/30/2017.
- Participated in Industrial visit organized by Jaipuria Institute of Management at Parle.
- 2nd Runner up in the Team building 'SPARDHA' held at Jaipuria Institute of Management. Also Participated in Business Quiz.
- Certificate of merit and appreciation from Sri Sathya Sai Seva Organization for the course 'Life is a Game, Play it'.
- Winning of Star Excellence Awards in Months-November 2019, January 2020, May 2020, June 2020.
- Qualified to move up as part frontline continuum FY 2022 (Indusind Bank).
Languages
Punjabi
First Language
English
Advanced
C1
Hindi
Intermediate
B1
Timeline
ASSISTANT BRANCH HEAD
BANDHAN BANK LTD
11.2023 - Current
DEPUTY BRANCH MANGER
ICICI BANK LTD
03.2023 - 11.2023
DEPUTY BRANCH MANGER
INDUSIND BANK LTD
05.2021 - 02.2023
PBWD/TELLER
HDFC BANK LTD
06.2019 - 04.2021
INTERNSHIP
Arosol Pharmaceuticals Pvt Ltd
05.2018 - 07.2018
MBA -
Dr. A.P.J Abdul Kalam Technical University
B.com -
K.U.K University
XII -
ISC
X -
ICSE