Radha Ladhani
Lucknow
Summary
Accomplished Assistant Branch Head at Bandhan Bank Limited, adept in Branch Operations Management and fostering strong customer relationships. Streamlined account processes, enhancing customer experience, and led team to exceed cross-selling targets through effective training. Demonstrated excellence in compliance management and team building, significantly improving branch profitability and customer retention.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Branch Head
Bandhan Bank Limited
04.2023 - Current
- Managed branch cash position with optimal limits on cash drawers and vault.
- Fostered a positive work environment by promoting open communication among team members and providing ongoing support.
- Optimized branch profitability by effectively managing budgets, expenses, and resources.
- Streamlined account opening process for enhanced customer experience during their interactions with the branch staff members.
- Conducted regular audits of branch activities, ensuring accuracy in record-keeping as well as adherence to established procedures.
- Improved cross-selling success with comprehensive product knowledge training for staff members.
Customer Relationship Officer
Bandhan Bank Limited
06.2016 - 03.2023
- Managed customer relations on ongoing basis to maximize customer retention.
- Improved customer satisfaction by addressing and resolving their concerns in a timely manner.
- Increased customer loyalty through the development of personalized relationships with clients.
- Made customers aware of current and new programs and services.
- Managed high-profile accounts, ensuring consistent delivery of exceptional service for continued business growth.
- Maintained accurate records of customer interactions, enabling better understanding of client issues and facilitating follow-ups when needed.
Education
Master Of Business Administration - Finance
05.2016
Bachelor Of Commerce - Commerce
05.2014
Senior Secondary School - Commerce
03.2011
High School - CBSE
03.2009
Skills
- Team Management
- Compliance Management
- Branch Operations Management
- Excellent work ethic
- Customer Service
- Strong team-builder
- Customer Relationships
- Cash Handling
- Relationship building and management
- Cash handling expertise
- Banking
- Client Relationship Management
- Operations Management
- Sales Planning
- Relationship Management
Languages
English
Advanced (C1)
Hindi
Advanced (C1)
Declaration
I hereby declare that the details provided by me in this resume are correct and I have knowingly not omitted/ misrepresented any information. I am aware that the company can use this data for verification purpose and any material inconsistency identified between the details shared above versus actual information would have bearing on my employment, based on company policies .
Certification
- IRDA Certified
- MFI Certified
Timeline
Assistant Branch Head - Bandhan Bank Limited
04.2023 - Current
Customer Relationship Officer - Bandhan Bank Limited
06.2016 - 03.2023
Jaipuria Institute of Management - Master Of Business Administration, Finance
Amity University - Bachelor Of Commerce, Commerce
Fatima Senior Secondary School - Senior Secondary School , Commerce
Fatima Senior Secondary School - High School , CBSE
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