Vipul Kumar Shukla
Biaora
Summary
Detail-oriented Banking Operations professional with 10 years of experience in branch and retail banking. Expertise in KYC/AML compliance, customer due diligence, account opening, loan processing, and regulatory adherence. Skilled in operational accuracy and risk mitigation while maintaining customer satisfaction. Seeking to leverage operational and compliance expertise in a leading bank in the Gulf region.
Overview
2
2
Languages
4
4
years of post-secondary education
10
10
years of professional experience
Work History
Assistant Branch Head
Bandhan Bank
Biaora
12.2025 - Current
- Ensure adherence to banking policies and support audit requirements, resolved compliance issues, and contribute to improving operational efficiency with quality customer service.
- Managed daily branch operations and customer service activities.
- Coordinated staff schedules to ensure optimal branch coverage and service levels.
- Facilitated team training initiatives to enhance employee skills and knowledge.
Service Operations Manager
Equitas Small Finance Bank
11.2022 - 12.2025
- Oversaw branch operations and compliance, conducting audits to uphold company policies and maintain quality customer service.
- Managed daily operations, ensuring smooth service delivery and addressing operational challenges.
- Coordinated training programs for new service staff, enhancing onboarding experience and equipping them with essential skills.
- Coordinated training programs for new service staff members.
Deputy Manager WBO Authorizer
HDFC Bank
Satna
02.2020 - 11.2022
- Opened new accounts with proper due diligence and managed cheque clearing.
- Ensuring that highest service standards are maintained for servicing of clients and maintaining minimum turnaround time.
- Maintained highest service standards in client servicing while ensuring minimum turnaround times.
- Collaborated with team members to enhance project outcomes. Execution and timeliness of desk related so as to ensure efficiency in operation and meeting individual and group targets.
Customer Service Officer
Axis Bank
Sidhi
09.2016 - 02.2020
- Delivered branch customer service, ensuring customer satisfaction and retention., Managed cash operations, maintaining accurate cash flow and compliance., Cleaned facilities to maintain a welcoming environment., inter bank account management and monthly sales budget.
- Assisted customers with account inquiries and transaction processing.
- Resolved customer complaints through effective communication and problem-solving.
- Educated clients on bank products and services to enhance their experience.
Education
PG Diploma -
Manipal University
Bangalore 09.2015 - 09.2016
BBA - Financial Management
avdhesh pratap singh university
Rewa 07.2009 - 06.2012
Skills
- Customer service
- Microsoft Excel
- Leadership
- Financial Reporting
- Branch operations
Languages
Hindi
First Language
English
Upper Intermediate
B2
Timeline
Assistant Branch Head
Bandhan Bank
12.2025 - Current
Service Operations Manager
Equitas Small Finance Bank
11.2022 - 12.2025
Deputy Manager WBO Authorizer
HDFC Bank
02.2020 - 11.2022
Customer Service Officer
Axis Bank
09.2016 - 02.2020
PG Diploma -
Manipal University
09.2015 - 09.2016
BBA - Financial Management
avdhesh pratap singh university
07.2009 - 06.2012