Open To Work
Amardeep Singh
Dombivli
Work Preference
Summary
Customer operations specialist with over 11 years of experience in logistics and supply chain management, excelling in project handling and customer success. Demonstrated ability to enhance process efficiency and lead teams to deliver outstanding client service across service based industry, shipping, manufacturing, and telecom sectors.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Customer Service Associate
Hempel
11.2023 - 05.2026
- Provided exceptional customer support through phone and email communication.
- Resolved customer disputes through effective communication and negotiation, fostering positive relationships.
- Assisted customers with returns, exchanges, and refunds.
- Provided accurate quotations and verified stock to support customer orders.
- Ensured timely international deliveries to enhance customer satisfaction.
- Coordinate with worldwide stores to optimize inventory and reduce delays.
- Manage end-to-end global order lifecycle.
Quality Analyst Process Expert
Maersk Global Service Centres
04.2018 - 11.2023
- Implemented audit processes to monitor adherence to quality guidelines consistently.
- Analyzed quality metrics to identify areas for process improvement.
- Partnered with cross-functional teams to ensure compliance with quality standards, supporting operational excellence.
- Conducted root cause analysis on product defects to drive resolution strategies.
- Facilitated training sessions for staff on quality control procedures and best practices.
- Managed team performance reporting for stakeholders and initiated process-improvement projects, increasing customer satisfaction.
- Collaborated with Live Help team to resolve shipment issues through chats and calls, enhancing customer experience.
- Led export operations for key clients (DHL, BASF, Volvo)
Customer Service Associate
Capital India
11.2017 - 04.2018
- Provided exceptional customer support via phone and email, ensuring timely resolutions and high customer satisfaction.
- Resolved customer disputes through effective communication and negotiation, fostering positive relationships.
- Managed B2B telecom accounts (O2 UK), delivering tailored solutions that enhanced client satisfaction.
- Managed regular invoicing and related queries.
Customer Service Associate
World Network Services (WNS)
12.2014 - 11.2017
- Provided exceptional customer support via phone, email, and live chat, ensuring customer satisfaction.
- Resolved customer disputes through effective communication and negotiation, fostering positive customer relationships.
- Addressed customer complaints, enhancing overall service quality.
- Online account troubleshooting for British Gas and electricity customers.
- Worked on invoice issuance through SAP.
Education
B.A -
Dibrugarh University
Assam03-2012
Skills
- Customer engagement
- Dispute resolution
- Service quality
- Account management
- Invoice management
- Order to cash processes
- Payment follow-up
- Project management
- MS Office tools
- Team collaboration
- Management and leadership
- Account reconciliation
Certification
Diploma in Computer Application, 6 months
Projects
Quality Control, Owned continuous SOP updates and quality audits, improving team KPI., Reduced service errors for Netherlands, Belgium, Germany Exim and Global online support teams. Managed team performance reporting (daily/weekly) for stakeholders for process improvement to enhance customer satisfaction.
We delivered the project with great success under set timelines.
Languages
- Punjabi
- Hindi
- English
- Assamese
- Bengali
Hobbies
- Cooking
- Singing
- Movies
- Travelling
Timeline
Customer Service Associate
Hempel
11.2023 - 05.2026
Quality Analyst Process Expert
Maersk Global Service Centres
04.2018 - 11.2023
Customer Service Associate
Capital India
11.2017 - 04.2018
Customer Service Associate
World Network Services (WNS)
12.2014 - 11.2017
B.A -
Dibrugarh University