Ambika Kaushik
Gurgaon
Summary
Dynamic HR professional with experience at Optum Global Services, excelling in employee onboarding and HR policy compliance. Proven ability to enhance processes and deliver empathetic support, fostering a people-first culture. Skilled in data confidentiality and communication, I drive improvements that optimize workflows and elevate the employee experience.
Overview
4
4
years of professional experience
Work History
Associate People Experience Specialist
Optum Global Service (UHG)
Gurgaon
01.2024 - Current
- Serve as the first point of contact for U.S.-based employees, delivering timely support on HR policies, payroll, direct deposit, timekeeping, and compliance-related queries.
- Create and deliver informative presentations to support new hire onboarding, helping them understand organizational culture, core values, and HR policies.
- Collaborate with cross-functional HR and compliance teams to resolve employee concerns, ensuring accurate information and a positive experience.
- Analyze recurring issues and trends in employee queries to recommend actionable improvements to leadership and support long-term process optimization.
- Support the I-9 employment eligibility verification process, ensuring compliance with legal and organizational standards.
- Assist in maintaining accurate documentation and updating knowledge articles and process guides as per policy changes or audit feedback.
- Deliver high-quality service while maintaining data confidentiality and adhering to strict SLAs and process benchmarks.
Sr Benefits Specialist
Wipro limited
Gurgaon
07.2021 - 01.2024
- Supported U.S.-based employees of AT&T with inquiries related to health and welfare benefits.
- Provided detailed guidance on benefit plans, eligibility, enrollment options, and coverage changes.
- Assisted employees across various employment statuses, including active, retired, and terminated individuals.
- Maintained up-to-date knowledge of U.S. benefits regulations, COBRA, and company-specific policies.
- Ensured accurate, empathetic, and timely resolution of benefit-related issues via phone and email support.
- Collaborated with internal teams to escalate and resolve complex benefit concerns effectively
- Promoted to Process Trainer; conducted onboarding and process training for over 7 batches across India, the Philippines, and the U.S.
Education
BBA - Human Resources Management
GLA University, Mathura
Mathura 07-2021
MBA - Human Resources Management
GLA University, Mathura
Mathura Skills
- HR policy compliance
- Employee onboarding
- Data confidentiality
- Process optimization
- Multitasking
- Communication
- Empathy
- Attention to details
Languages
Hindi
First Language
English
Proficient (C2)
C2
Timeline
Associate People Experience Specialist
Optum Global Service (UHG)
01.2024 - Current
Sr Benefits Specialist
Wipro limited
07.2021 - 01.2024
BBA - Human Resources Management
GLA University, Mathura
MBA - Human Resources Management
GLA University, Mathura