Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Software
Timeline
AdministrativeAssistant
Ameer Syed

Ameer Syed

Service Delivery Manager
Hyderabad,TG

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

19
19
years of professional experience
1
1
Certificate
3
3
Languages
7
7
years of post-secondary education

Work History

Sr Storage Professional (Lead – Backup OPS)

DXC Technologies
Hyderabad, Telangana
09.2012 - Current
  • Resolved issues and escalated problems with knowledgeable support and quality service.
  • Planned and implemented upgrades to system hardware and software.
  • Made recommendations regarding Data Protection infrastructure overhauls.
  • Maintained flexible schedule and responded to after-hours and weekend emergencies.
  • Standardized job tasks and trained junior team members on industry best practices and standards.
  • Optimized system security and performance with proactive changes such as Ransomware readiness and Performance testings.
  • Developed team communications and information for account meetings.
  • Drove operational improvements which resulted in savings and improved profit margins.
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
  • Collaborated with product owners, team members, technologists and other scrum masters to define solutions and drive progress.
  • Represented Operations in sprint reviews, daily scrums and planning meetings to realize full team engagement.
  • Identified innovative and automated approaches to routine tasks.

Technical Specialist

MIcroland
Bengaluru, Karnataka
09.2009 - 08.2012
  • Ensure adherence to the standards and best practices, design and architecture parameters.
  • Ensure timelines and quality deliverables.
  • Collect feedback and initiate corrective and preventive action, if required.
  • Be able to work in a flexible schedule to accommodate off-hours conference calls.
  • Support Backup Service, capacity Planning/Management and implementation.
  • Handle Problem records and Prepare Root Cause Analysis.
  • Contribution to Tech Documents, being a member of experts panel on behalf of Backup and Storage
  • Member of Rapid Response Team on Behalf of Backup on high severity calls.
  • Managed efficient teams of up to 12 employees.

Support Engineer

CA Technologies India Pvt Ltd.
Hyderabad, Telangana
04.2008 - 08.2009
  • Taking calls from clients pertaining to CA Brightstor ARCserve backup on Windows.
  • Good at Backup of SQL DB, Exchange DB, VMware VCB & SharePoint DB.
  • Help clients in implement Disaster Recovery
  • Help clients implement Backup strategy.
  • Handling high priority calls.
  • Working with a team of more than 150 members, in night shift (North America Time zone).
  • Writing Tech docs to be published in company technical support portal to help customer

Tech Support Engineer

Microland
Bengaluru, Karnataka
08.2006 - 03.2008
  • Handling and troubleshooting tickets/calls pertaining to Windows Operating System.
  • Monitor Backup statuses and troubleshoot if any problem found.
  • Backup restores as and when required.
  • System performance and health checks and verify the reports.
  • Handle all issues related to Server O/S, User accounts, print services, file shares, etc.
  • Working in align with ITIL process and Six Sigma .
  • Working with a team of 50 members. In rotations of Shifts.
  • Supporting L1, L2 and L3 Windows devices.
  • SPOC for many UK clients.

Business Development Executive

SSi
Hyderabad, Telangana
08.2005 - 08.2006

Associate Manager Infrastructure Services

DXC Technology
Hyderabad, Telangana
2019.12 - Current
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Gained strong leadership skills by managing projects from start to finish.
  • Collaborated with cross-functional teams to ensure seamless service delivery across various departments.
  • Leveraged technology solutions, such as ticketing systems or monitoring tools, to efficiently manage workload distribution among team members.
  • Conducted regular team meetings to review progress, address concerns, and maintain open lines of communication.
  • Proactively identified potential risks in project execution plans or escalation paths; took corrective actions when needed.
  • Managed multiple projects simultaneously, demonstrating excellent multitasking capabilities and organizational skills.
  • Consistently met or exceeded established targets for both individual performance and overall team success.

Education

Secondary Education

Spring High School
Hyderabad, Bharath Nagar Colony
06.1998 - 06.2000

Intermediate Jr College

Nagarjuna Jr. College
Hyderabad, SR Nagar
06.2000 - 04.2002

Avanthi Degree College
Hyderabad, Barkatpura
06.2002 - 04.2005

Skills

Project Management

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Accomplishments

  • Consistently recognized as a Top Performer for three consecutive performance cycles.
  • Led various initiatives to enhance Storage and Backup delivery capabilities, including Problem Management, Incident Reduction, CMDB refreshment, Lean VSM, and Automation.
  • Developed and implemented automation solutions to streamline team operations and maintain high standards of efficiency.

Certification

Azure Fundamentals.

Software

Commvault

Cohesity

Netbackup

DevOps

PowerBI

MS Excel

Timeline

Azure Fundamentals.

12-2022

Associate Manager Infrastructure Services

DXC Technology
2019.12 - Current

Sr Storage Professional (Lead – Backup OPS)

DXC Technologies
09.2012 - Current

Technical Specialist

MIcroland
09.2009 - 08.2012

Support Engineer

CA Technologies India Pvt Ltd.
04.2008 - 08.2009

Tech Support Engineer

Microland
08.2006 - 03.2008

Business Development Executive

SSi
08.2005 - 08.2006

Avanthi Degree College
06.2002 - 04.2005

Intermediate Jr College

Nagarjuna Jr. College
06.2000 - 04.2002

Secondary Education

Spring High School
06.1998 - 06.2000

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Ameer SyedService Delivery Manager