Commvault
Ameer Syed
Service Delivery Manager
Hyderabad,TG
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
19
19
years of professional experience
1
1
Certificate
3
3
Languages
7
7
years of post-secondary education
Work History
Sr Storage Professional (Lead – Backup OPS)
DXC Technologies
Hyderabad, Telangana
09.2012 - Current
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Planned and implemented upgrades to system hardware and software.
- Made recommendations regarding Data Protection infrastructure overhauls.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
- Standardized job tasks and trained junior team members on industry best practices and standards.
- Optimized system security and performance with proactive changes such as Ransomware readiness and Performance testings.
- Developed team communications and information for account meetings.
- Drove operational improvements which resulted in savings and improved profit margins.
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
- Collaborated with product owners, team members, technologists and other scrum masters to define solutions and drive progress.
- Represented Operations in sprint reviews, daily scrums and planning meetings to realize full team engagement.
- Identified innovative and automated approaches to routine tasks.
Technical Specialist
MIcroland
Bengaluru, Karnataka
09.2009 - 08.2012
- Ensure adherence to the standards and best practices, design and architecture parameters.
- Ensure timelines and quality deliverables.
- Collect feedback and initiate corrective and preventive action, if required.
- Be able to work in a flexible schedule to accommodate off-hours conference calls.
- Support Backup Service, capacity Planning/Management and implementation.
- Handle Problem records and Prepare Root Cause Analysis.
- Contribution to Tech Documents, being a member of experts panel on behalf of Backup and Storage
- Member of Rapid Response Team on Behalf of Backup on high severity calls.
- Managed efficient teams of up to 12 employees.
Support Engineer
CA Technologies India Pvt Ltd.
Hyderabad, Telangana
04.2008 - 08.2009
- Taking calls from clients pertaining to CA Brightstor ARCserve backup on Windows.
- Good at Backup of SQL DB, Exchange DB, VMware VCB & SharePoint DB.
- Help clients in implement Disaster Recovery
- Help clients implement Backup strategy.
- Handling high priority calls.
- Working with a team of more than 150 members, in night shift (North America Time zone).
- Writing Tech docs to be published in company technical support portal to help customer
Tech Support Engineer
Microland
Bengaluru, Karnataka
08.2006 - 03.2008
- Handling and troubleshooting tickets/calls pertaining to Windows Operating System.
- Monitor Backup statuses and troubleshoot if any problem found.
- Backup restores as and when required.
- System performance and health checks and verify the reports.
- Handle all issues related to Server O/S, User accounts, print services, file shares, etc.
- Working in align with ITIL process and Six Sigma .
- Working with a team of 50 members. In rotations of Shifts.
- Supporting L1, L2 and L3 Windows devices.
- SPOC for many UK clients.
Business Development Executive
SSi
Hyderabad, Telangana
08.2005 - 08.2006
Associate Manager Infrastructure Services
DXC Technology
Hyderabad, Telangana
2019.12 - Current
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Gained strong leadership skills by managing projects from start to finish.
- Collaborated with cross-functional teams to ensure seamless service delivery across various departments.
- Leveraged technology solutions, such as ticketing systems or monitoring tools, to efficiently manage workload distribution among team members.
- Conducted regular team meetings to review progress, address concerns, and maintain open lines of communication.
- Proactively identified potential risks in project execution plans or escalation paths; took corrective actions when needed.
- Managed multiple projects simultaneously, demonstrating excellent multitasking capabilities and organizational skills.
- Consistently met or exceeded established targets for both individual performance and overall team success.
Education
Secondary Education
Spring High School
Hyderabad, Bharath Nagar Colony 06.1998 - 06.2000
Intermediate Jr College
Nagarjuna Jr. College
Hyderabad, SR Nagar 06.2000 - 04.2002
Avanthi Degree College
Hyderabad, Barkatpura 06.2002 - 04.2005
Skills
Project Management
Leadership
Communication
Problem Solving
ITIL Knowledge
Customer Focus:
Vendor Management
Performance Monitoring:
Change Management
Adaptability
Strategic Thinking
Technical Proficiency
Accomplishments
- Consistently recognized as a Top Performer for three consecutive performance cycles.
- Led various initiatives to enhance Storage and Backup delivery capabilities, including Problem Management, Incident Reduction, CMDB refreshment, Lean VSM, and Automation.
- Developed and implemented automation solutions to streamline team operations and maintain high standards of efficiency.
Certification
Azure Fundamentals.
Software
Cohesity
Netbackup
DevOps
PowerBI
MS Excel
Timeline
Azure Fundamentals.
12-2022
Associate Manager Infrastructure Services
DXC Technology
2019.12 - Current
Sr Storage Professional (Lead – Backup OPS)
DXC Technologies
09.2012 - Current
Technical Specialist
MIcroland
09.2009 - 08.2012
Support Engineer
CA Technologies India Pvt Ltd.
04.2008 - 08.2009
Tech Support Engineer
Microland
08.2006 - 03.2008
Business Development Executive
SSi
08.2005 - 08.2006
Avanthi Degree College
06.2002 - 04.2005
Intermediate Jr College
Nagarjuna Jr. College
06.2000 - 04.2002
Secondary Education
Spring High School
06.1998 - 06.2000