Quality Analyst at Cognizant with expertise in data analysis and escalation management. Achieved significant improvements in customer satisfaction through process optimization and effective communication. Demonstrated ability to manage high-pressure situations, ensuring timely resolutions and meeting performance targets. Proficient in Google Sheets for detailed reporting, focusing on enhancing organizational outcomes through performance monitoring.
2 Years 9 Months
ude.my/UC-59518135-7bae-4e6e-bc13-eabfb6f5bc21
Empathy for customer service
ude.my/UC-aff3e87a-f3a8-46ef-b9d1-ecda07e969f6