Summary
Overview
Work History
Education
Skills
Languages
Total Work Experience
Internship
Certification
Timeline
Generic
Ameesha

Ameesha

New Delhi

Summary

Quality Analyst at Cognizant with expertise in data analysis and escalation management. Achieved significant improvements in customer satisfaction through process optimization and effective communication. Demonstrated ability to manage high-pressure situations, ensuring timely resolutions and meeting performance targets. Proficient in Google Sheets for detailed reporting, focusing on enhancing organizational outcomes through performance monitoring.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Quality Analyst

Cognizant
09.2022 - Current
  • Company Overview: Skilled Quality Analyst with a focus on Google Ads, adept at managing customer escalations and delivering results within defined timelines. Demonstrated proficiency in using Google Sheets for data analysis and reporting.
  • Skilled Quality Analyst with a focus on Google Ads, adept at managing customer escalations and delivering results within defined timelines. Demonstrated proficiency in using Google Sheets for data analysis and reporting.

Customer Service Executive

i energizer
08.2021 - 09.2022
  • Company Overview: Experienced Executive Advisor I Airtel broadband.
  • Demonstrated ability to handle high-pressure situations and resolve complex customer issues efficiently.
  • Proven track record of providing timely resolutions within 24-hour service level agreements.
  • Skilled in escalation management and process improvement.
  • Seeking a role to leverage my expertise and contribute to customer satisfaction.
  • Experienced Executive Advisor I Airtel broadband.

Cluster Manager

Digifuse
  • Had to gather a team and motivate the team to work efficiently and help the team members to manage the time and complete the targets on time.

Affiliated Intern

Digifuse
  • As an intern had to complete the given targets on time.

Education

MBA/PGDM -

International Management Institute
Delhi
12.2025

B.A -

Gargi College
Delhi
12.2021

XIIth - English

St. Lawrence Convent
New Delhi , India
12.2017

Xth - English

St. Lawrence Convent
New Delhi, India
12.2015

Skills

  • Internet
  • Data analysis
  • Process improvement
  • Project management
  • Team collaboration
  • Escalation management
  • Email
  • MS Office
  • Time management
  • SOP development
  • Excel
  • Effective communication

Languages

  • English
  • Hindi
  • Spanish

Total Work Experience

2 Years 9 Months

Internship

  • Digifuse affiliated intern, As an intern had to complete the given targets on time.
  • Digifuse cluster manager, Had to gather a team and motivate the team to work efficiently and help the team members to manage the time and complete the targets on time.

Certification

  • How to give and receive feedback effectively

ude.my/UC-59518135-7bae-4e6e-bc13-eabfb6f5bc21

Empathy for customer service

ude.my/UC-aff3e87a-f3a8-46ef-b9d1-ecda07e969f6

Timeline

Quality Analyst

Cognizant
09.2022 - Current

Customer Service Executive

i energizer
08.2021 - 09.2022

Cluster Manager

Digifuse

Affiliated Intern

Digifuse

MBA/PGDM -

International Management Institute

B.A -

Gargi College

XIIth - English

St. Lawrence Convent

Xth - English

St. Lawrence Convent
Ameesha