Ameesha
New Delhi
Summary
Quality Analyst at Cognizant with expertise in data analysis and escalation management. Achieved significant improvements in customer satisfaction through process optimization and effective communication. Demonstrated ability to manage high-pressure situations, ensuring timely resolutions and meeting performance targets. Proficient in Google Sheets for detailed reporting, focusing on enhancing organizational outcomes through performance monitoring.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Quality Analyst
Cognizant
09.2022 - Current
- Company Overview: Skilled Quality Analyst with a focus on Google Ads, adept at managing customer escalations and delivering results within defined timelines. Demonstrated proficiency in using Google Sheets for data analysis and reporting.
- Skilled Quality Analyst with a focus on Google Ads, adept at managing customer escalations and delivering results within defined timelines. Demonstrated proficiency in using Google Sheets for data analysis and reporting.
Customer Service Executive
i energizer
08.2021 - 09.2022
- Company Overview: Experienced Executive Advisor I Airtel broadband.
- Demonstrated ability to handle high-pressure situations and resolve complex customer issues efficiently.
- Proven track record of providing timely resolutions within 24-hour service level agreements.
- Skilled in escalation management and process improvement.
- Seeking a role to leverage my expertise and contribute to customer satisfaction.
- Experienced Executive Advisor I Airtel broadband.
Cluster Manager
Digifuse
- Had to gather a team and motivate the team to work efficiently and help the team members to manage the time and complete the targets on time.
Affiliated Intern
Digifuse
- As an intern had to complete the given targets on time.
Education
MBA/PGDM -
International Management Institute
Delhi12.2025
B.A -
Gargi College
Delhi12.2021
XIIth - English
St. Lawrence Convent
New Delhi , India12.2017
Xth - English
St. Lawrence Convent
New Delhi, India 12.2015
Skills
- Internet
- Data analysis
- Process improvement
- Project management
- Team collaboration
- Escalation management
- MS Office
- Time management
- SOP development
- Excel
- Effective communication
Languages
- English
- Hindi
- Spanish
Total Work Experience
2 Years 9 Months
Internship
- Digifuse affiliated intern, As an intern had to complete the given targets on time.
- Digifuse cluster manager, Had to gather a team and motivate the team to work efficiently and help the team members to manage the time and complete the targets on time.
Certification
- How to give and receive feedback effectively
ude.my/UC-59518135-7bae-4e6e-bc13-eabfb6f5bc21
Empathy for customer service
ude.my/UC-aff3e87a-f3a8-46ef-b9d1-ecda07e969f6
Timeline
Quality Analyst
Cognizant
09.2022 - Current
Customer Service Executive
i energizer
08.2021 - 09.2022
Cluster Manager
Digifuse
Affiliated Intern
Digifuse
MBA/PGDM -
International Management Institute
B.A -
Gargi College
XIIth - English
St. Lawrence Convent
Xth - English
St. Lawrence Convent
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