AMIR ALI
Mumbai
Summary
Accomplished IT professional with over eight years of experience in system administration, identity and access management (IAM), and Azure cloud administration. Skilled in managing hybrid environments and administering Microsoft 365 services. Adept at leveraging automation and AI-driven tools to streamline operations, enhance security, and improve service delivery. Proven ability to design and support scalable IT solutions across Windows Server, Intune device management, Azure, and Office 365 platforms while driving efficiency, reliability, and modernization initiatives.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Cloud Infrastructure Engineer
Birlasoft Ltd
Mumbai
11.2022 - Current
- Implemented management of user identities, groups, and devices within Azure AD for secure access control.
- Executed multi-factor authentication (MFA) and authorization policies to enhance security measures.
- Administered Azure AD Connect to sync on-premises Windows AD with Azure AD in a hybrid identity setup.
- Managed Office 365 services such as Exchange Online, SharePoint, and user licensing efficiently.
- Utilized Autopilot to deploy and configure Windows devices for streamlined operations.
- Achieved high customer satisfaction through innovative problem resolution strategies.
- Deployed Azure virtual machines (VMs) across development, production, and testing environments effectively.
- Secured operating systems through installation, updates, and continuous performance monitoring.
- Monitored system performance and resolved operational issues proactively.
- Provided technical support for cloud-based services to internal stakeholders.
- Managed the implementation of cloud-based solutions for customer requirements.
System Administrator
Nexus Computers Pvt Ltd
Mumbai
10.2020 - 11.2022
- Administered user accounts, groups, and access rights across cloud systems.
- Managed server configurations and updates for optimal performance.
- Provided technical support to staff for hardware and software issues.
- Deployed operating systems upgrades and security patching in accordance with IT policies.
- Created, modified, or deactivated user accounts in compliance with group policies.
- Monitored system health to assure operational efficiency and reliability.
- Performed installation and configuration of software applications within enterprise environments.
- Managed OS updates, patching processes, and security hardening initiatives for Windows and Mac OS.
- Documented all technical configurations and backup recovery protocols.
Desktop Support Engineer
V5 Infotech Pvt Ltd
Mumbai
01.2018 - 09.2020
- Installed and configured multiple versions of Windows Server in virtualized and physical environments.
- Provided technical support for desktop systems and applications to end-users.
- Configured and maintained user accounts across various platforms.
- Managed user accounts and access permissions using Active Directory.
- Troubleshot macOS and Windows systems to maintain optimal performance.
- Administered Office 365 applications, ensuring functionality and user support.
- Resolved email configuration issues by implementing effective mailbox policies.
Education
Bachelor of Arts -
Dr. Rammanohar Lohia Avadh University
06.2020
Skills
- M365 identity and access management
- Intune device management
- Operating systems (Windows, macOS)
- Hybrid cloud management
- Windows Autopilot deployment
- Windows Active Directory and Group Policy
- Azure VM deployment and management
- MFA and SSO implementation
- Office 365 administration
- Cloud migrations (on-prem to Azure)
- RBAC administration
- Azure cloud administration
- AI-driven operational automation
- Application implementation
- Conditional access policies
- Windows Server
- Cloud monitoring
- Security & compliance
Languages
- English
- Hindi
Certification
• Jetking Certified Hardware & Networking Cloud V1
• Microsoft Certified: Azure Administrator Associate
• Microsoft Certified: Azure Security Engineer Associate
• Microsoft 365 Certified: Fundamentals
• Microsoft Certified: Endpoint Administrator Associate
• Microsoft Certified: Microsoft 365 Administrator
• ITIL V4 Service Management.
• Microsoft Certified: Azure Administrator Associate
• Microsoft Certified: Azure Security Engineer Associate
• Microsoft 365 Certified: Fundamentals
• Microsoft Certified: Endpoint Administrator Associate
• Microsoft Certified: Microsoft 365 Administrator
• ITIL V4 Service Management.
Declarations
I confirm that the information in this resume is accurate and complete to the best of my knowledge.
Timeline
Cloud Infrastructure Engineer
Birlasoft Ltd
11.2022 - Current
System Administrator
Nexus Computers Pvt Ltd
10.2020 - 11.2022
Desktop Support Engineer
V5 Infotech Pvt Ltd
01.2018 - 09.2020
Bachelor of Arts -
Dr. Rammanohar Lohia Avadh University