Amit Chakraborty

• Ensured proper handling of sensitive information regarding customers' accounts or transactions.
• Provided guidance and direction to team members in order to achieve organizational goals.
• Participated in strategic planning sessions aimed at improving processes across all departments.
• Identified potential risks or issues before they arose by proactively evaluating current processes.
• Monitored daily operations, ensuring compliance with company policies and procedures.
• Managed workflow for multiple projects simultaneously while meeting deadlines effectively.
• Analyzed data from surveys to identify areas where improvements could be made to enhance the overall customer experience.
• Recruited, interviewed, hired, and trained new staff members on company policies and procedures.
• Assisted in developing training materials as needed based on new products or services being introduced into the market.
• Developed and implemented performance improvement plans for underperforming staff members.
• Utilized CRM software systems to track customer interactions and outcomes efficiently.
• Collaborated with senior management to develop strategies for achieving organizational goals.

Key Responsibilities:

• Performed outbound calls to prospective customers to promote Jio Fiber broadband services.
• Explained product features, benefits, and pricing plans clearly to drive interest and sales.
• Maintained accurate records of customer interactions using CRM software.
• Handled objections and converted leads into confirmed sales through persuasive communication.
• Scheduled appointments for field installation teams, and followed up on service activations.
• Coordinated with internal teams for smooth customer onboarding and service delivery.

Key Achievements:

• Ranked among the top 10 executives regionally for customer acquisitions.
• Exceeded the monthly sales target by over 20% for four consecutive months.
• Successfully resolved over 90% of customer queries at the first point of contact.

Key Responsibilities:

Conducted testing of software and systems to ensure quality and reliability.

• Supervised and implemented quality control procedures across all stages of metal production.
• Conducted in-process and final inspections of metal products (e.g., Screws, bolts, and washers, castings, forgings, and sheets.
• Ensured compliance with ISO 9001 and relevant metallurgical standards (e.g., Guidelines for the output. . ASTM, IS, and DIN.
• Investigated quality issues, identified root causes, and implemented corrective and preventive actions (CAPA).
• Maintained documentation for inspection reports, test certificates, and internal audits.

Key Responsibilities:

• Supervised end-to-end shift operations in the specific department, such as Rolling Mill, SMS, DRI, Furnace, etc.
• Ensured uninterrupted production while meeting quality and quantity targets.
• Managed manpower allocation, shift schedules, and task assignments.
• Monitored equipment performance, reported breakdowns, and coordinated with maintenance teams.
• Ensured adherence to safety protocols, PPE usage, and 5S workplace organization.
• Maintained daily production logs, shift reports, and raw material consumption records.
• Conducted shift briefings, and coordinated with previous and next shift teams for a smooth handover.