Himanshu Yadav
Gurgaon
Summary
I'll place forward my customer service experience and product knowledge in this dynamic business environment and contribute towards the growth of an organization that is based on values and provides avenues for future growth.
Overview
8
8
years of professional experience
Work History
Cluster Sales Manager
RBL Bank
Gurgaon
07.2024 - Current
- Gold Loan Business Management of the territory by implementation of built strategies to achieve desired GL Portfolio & GL NTB Acquisition.
- Sales and Marketing Expertise: Understanding of sales and marketing principles to develop effective strategies for lead generation, customer acquisition, and brand promotion within the territory.
- Leadership: Ability to inspire, motivate, and lead a sales team towards achieving goals and targets. This includes setting a clear vision, providing guidance, and fostering a positive team culture.
- Team Management: Skills in recruiting, training, coaching, and managing a high-performing sales team. This includes setting performance goals, providing feedback, and fostering professional development.
- Empowerment and Delegation: Delegate tasks according to team members' strengths and provide them with the authority and resources needed to succeed.
- Team Building: Foster a positive team culture through team-building activities, recognizing achievements, and celebrating successes together.
- Clear Goals and Expectations: Set clear, achievable goals for the team and ensure everyone understands their roles and responsibilities.
Deputy Manager
Hdfc bank ltd
07.2022 - 07.2024
- Foster open and transparent communication within the team
- Engagement with branches to work, to achieve GL set targets by management.
- Team members understand and are aligned with organizational goals
- Ensure NTB's to be added to grow portfolio
- Handle Portfolio of 30 crores with almost 40 Branches
- Retention of GL portfolio.
- Dead assets to be made for the bank by ensuring zero NPA
- Handle Branch's business and self-sourcing members
- Ensure end to end disbursement of Gold Loan within TAT and as per bank's process and customer delight
- MIS preparation and send the same to Branch seniors to show business picture
- Ensure Branch is getting updates of offers, conduct product knowledge sessions timely
- Ensure cross sell to be done to make myself stand out
Assistant Manager
Iifl finance ltd
10.2021 - 06.2022
- Ensure Target to be met
- Ensure Loan Managers visit customers place and get the loan processed as per policy
- Lead management
- Taking reporting and send the same to seniors
- MIS Preparation
- Look after BT End to End Processes
- Ensure Proper KYC check before processing loans
- Cross selling is always adding a perk in incentives
- Retention of portfolio and ensure its growth
- Ensure Zero NPA
Flexi banker
Idfc First Bank
09.2021 - 10.2021
- Managed customer transactions efficiently, enhancing client satisfaction through prompt service and accurate processing of requests.
- Collaborated with cross-functional teams to streamline banking operations, leading to increased efficiency and reduced processing times.
Assistant Manager
Dcb Bank Ltd
08.2019 - 01.2021
- End to end customer querry resolutions
- Gold Loan, TFX
- NTB Casa acquisition
- Cross Selling – MF, Life Insurance, General Insurance revenue targets
- Responsible for day-to-day activities and customer queries resolution
- Responsible to perform day to day activity and customer queries resolution
- End to end Loan entries to be inputted in system
- Self sourcing
- We sell Products: Gold Loan, CASA, Insurance and all liabilities
- Adding NTB customers to Banks portfolio
- Ensure Growth of Portfolio
Jr. Relationship Executive
Muthoot Finance Ltd
03.2018 - 03.2019
- Loan Processing
- Audit responsibility
- Ensure Monthly growth of the branch
- Cross Selling of Debentures, MMTC COINS etc
- KEY handling of the branch
- Ensure Zero NPA
- Ensure customer delight
Education
MBA -
IILM
Greater NoidaBachelor -
DAV College Kanpur
Kanpur12th -
Army school
Jhansi10th -
Army school
JhansiSkills
- Excel
- Ms excel
- Risk Assessment
- SAP
- MIS
- Ms office
- Gold loan management
- Team leadership
- Portfolio retention
- Zero NPA achievement
- Branch engagement
- Training and coaching
- Business growth
- Team building
- Sales coaching
- Competitor analysis
Languages
- Hindi
- Punjabi
- English, Proficient
- Hindi, Advanced
- Punjabi, Intermediate
Timeline
Cluster Sales Manager
RBL Bank
07.2024 - Current
Deputy Manager
Hdfc bank ltd
07.2022 - 07.2024
Assistant Manager
Iifl finance ltd
10.2021 - 06.2022
Flexi banker
Idfc First Bank
09.2021 - 10.2021
Assistant Manager
Dcb Bank Ltd
08.2019 - 01.2021
Jr. Relationship Executive
Muthoot Finance Ltd
03.2018 - 03.2019
MBA -
IILM
Bachelor -
DAV College Kanpur
12th -
Army school
10th -
Army school