Deekshitha S Salian

• Driving sales through PD/Broker partners and managing end-to-end business activities.
• Handling a team of 8 associates; monitoring daily, weekly & monthly performance.
• Conducting product training, joint field calls, and regular partner engagement visits.
• Acquiring quality business through need-based selling and customer profiling.
• Managing high-ticket policies, negotiation, and closing complex cases.
• Tracking funnel movement, daily activity reports, and productivity dashboards.
• Ensuring documentation, compliance, and high persistency.
• Key Achievements: Achieved consistent target achievement across months.
• Improved broker activation and territory performance through relationship management.
• Strengthened team productivity with structured sales planning and coaching.

• Delivering professional and personalized customer service to corporate and individuals.
• Worked in Inward, Outward, SB/CA Dept.
• Understanding the needs of customers and advising appropriate products.
• Calculating and providing accurate information to customers on return against investment.
• Handling escalation and documenting entire procedures.
• Assisting customers in applying loans for personal and business purposes.
• Seeking and Capitalizing on referrals from customers and contributing in Bank's revenue.

APS – Apple Production Support

• Supported Apple web Applications using SQL Unix and Oracle
• Monitoring and Support Of Autosys Jobs and take respective action on failed Jobs.
• Raising Change Requests(CR's), SR's and Tickets.
• Password Change activities.
• Maintaining work history all tickets until it is closed down.
• Onsite/Onsite client Support.

Symantec

• EMEA- Manuals Team
• Working in processing of Sales & Fulfillment
• Processing the orders in Oracle application
• Escalating process issues through SFDC to the onshore people
• Preparing training schedules & documenting courseware for new associates in process
• Handling productivity reports by ensuring TAT, SLA
• Preparing Daily / Weekly Reports
• Client interaction through Calls, Job Emails regarding the Updates received, New Transaction to process etc.
• Process Audit
• Worked in Quality team