SONIA
Chandigarh
Summary
Sales manager with proven track record in team leadership and strategic planning. Expertise in market trend analysis and implementation of effective sales strategies that enhance productivity and meet revenue targets. Strong skills in customer relationship management and problem-solving drive team performance and achieve sales goals. Committed to utilizing these capabilities for substantial business growth.
Overview
9
9
years of professional experience
Work History
CLUSTER SALES MANAGER
SBI GENERAL INSURANCE
12.2024 - Current
- Managed a team of sales executives in a specified cluster to achieve revenue targets.
- Developed and implemented strategic sales plans to expand customer base and increase market share.
- Conducted regular performance reviews and provided training to improve sales representatives' productivity.
- Improved the conversion rate in the assigned cluster by 15% through targeted marketing campaigns and sales initiatives.
- Collaborated with cross-functional teams to enhance customer experience.
- Resolved customer complaints regarding sales and service.
- Coached, developed and motivated team to achieve revenue goals.
- Oversaw regional and local sales managers and staff.
RELATIONSHIP MANAGER
TATA AIG GENRAL INSURANCE
11.2022 - 12.2024
- Developed and maintained strong relationships with clients to enhance customer retention and attract new business.
- Analyzed insurance needs and recommended appropriate products to customers based on their individual requirements.
- Managed a portfolio of clients to ensure satisfaction and address any issues promptly and professionally.
- Implemented strategies that led to a 15% increase in customer satisfaction ratings within the first quarter of tenure.
ASSITANT MANAGER
HDFC ERGO GENRAL INSURANCE
12.2020 - 11.2022
- Developed and implemented new customer retention strategies to improve policy renewals by 15% annually.
- Led a team of 5 customer service representatives, providing training and guidance on resolving complex policyholder issues.
- Analyzed claims processing procedures and streamlined workflows, reducing claim processing time by 20%.
- Initiated a marketing campaign that increased cross-selling of insurance products by 25% over a quarter.
BUSINESS DEVELOPMEMNT
FUTURE GENRALI INDIA INSURANCE
10.2028 - 12.2020
- Responsible for identifying and acquiring new business opportunities for the company.
- Developing and implementing strategic relationships with potential partners to expand the company's market presence.
- Conducting market research and competitor analysis to stay ahead in the industry and enhance business development strategies.
- Successfully increased the policy renewal rate by 15% through targeted marketing campaigns and client retention initiatives.
BACK OFFICE SUPPOT
BAJAJ ALLIANZ GENERAL INSURANCE
08.2016 - 09.2018
- Assisted in processing insurance policies, claims, and applications in the back-office department.
- Handled customer inquiries, resolving issues, and providing support via email or phone.
- Maintained accurate records and documentation for all transactions and communications.
- Contributed to improving the average turnaround time for processing claims by 15% through efficient workflow management.
Education
MBA - FINANCE AND MARKETING
CHANDIGARH UNIVERISTY
01.2022
BACHELOR OF COMMERCE - ACCOUNTING
PANJAB UNIVERSITY
01.2016
Class 12th -
PUNJAB SCHOOL OF EDUCATION BOARD
01.2013
Skills
- Strong sales and negotiation skills
- Customer relationship management
- Strategic planning
- Team leadership
- Cross-functional collaboration
- Data-driven decision making
- Excellent communication and interpersonal skills
- Ability to analyze market trends and devise sales strategies
- Experience in managing a team and driving sales targets
- Proficient in back-office support functions and administrative tasks
- Territory management
- Client acquisition
- Lead database management
- Trend analysis
Timeline
BUSINESS DEVELOPMEMNT
FUTURE GENRALI INDIA INSURANCE
10.2028 - 12.2020
CLUSTER SALES MANAGER
SBI GENERAL INSURANCE
12.2024 - Current
RELATIONSHIP MANAGER
TATA AIG GENRAL INSURANCE
11.2022 - 12.2024
ASSITANT MANAGER
HDFC ERGO GENRAL INSURANCE
12.2020 - 11.2022
BACK OFFICE SUPPOT
BAJAJ ALLIANZ GENERAL INSURANCE
08.2016 - 09.2018
MBA - FINANCE AND MARKETING
CHANDIGARH UNIVERISTY
BACHELOR OF COMMERCE - ACCOUNTING
PANJAB UNIVERSITY
Class 12th -
PUNJAB SCHOOL OF EDUCATION BOARD
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