Kajol Amit Desai
Business Development Professional
Surat
Summary
Dynamic and result-oriented Business Development Professional with 8.5 years of experience across banking and financial services. Expertise in customer relationship management, cross-selling, investment advisory, and operational efficiency. Proficient in achieving revenue growth and ensuring customer satisfaction through tailored financial solutions. Adept at leveraging industry certifications (NISM, IRDA, NSDL, Finance, Accounting, Modeling and Valuation) to drive client success and organizational profitability. Seasoned financial manager with broad experience in budgeting, forecasting, and strategic planning.
Overview
10
10
years of professional experience
5
5
Certifications
3
3
Languages
Work History
Cluster Sales Manager
Prime Cooperative Bank
03.2026 - Current
- Streamlined internal processes for improved efficiency and productivity within the sales department.
- Developed strong relationships with clients for increased revenue growth and customer satisfaction.
- Organized various trade shows and events, promoting brand awareness and generating valuable leads for future business endeavors.
- Optimized customer acquisition strategies by refining targeting methods based on data analysis.
- Delivered comprehensive training programs for new hires, resulting in higher levels of competency among the team members.
NR Relationship Manager
AU Small Finance Bank
01.2024 - 07.2024
- Achieved a 15% increase in client portfolio value by providing strategic investment solutions.
- Marketed products including Savings and Current Accounts, generating leads to expand client base.
- Enhanced organizational image by fostering long-term customer relationships.
Relationship Manager
Kotak Mahindra Bank
09.2023 - 01.2024
- Increased client retention by 20% through proactive portfolio management and advisory services.
- Spearheaded cross-selling campaigns, achieving 110% of monthly sales targets consistently.
Value Banker
ICICI Bank
09.2021 - 09.2023
- Delivered a 25% YoY growth in branch revenue through effective cross-selling of mutual funds, insurance, and mortgage products.
- Led customer education initiatives, resulting in a 30% uptick in new investment accounts.
- Streamlined operations by ensuring 100% compliance with regulatory and procedural standards.
Sales Executive
Fincare Small Finance Bank
07.2020 - 12.2020
- Secured top performer recognition for life insurance sales in 2020.
- Developed and closed deals for diverse financial products, achieving 120% of sales quotas.
Customer Service Manager
IndusInd Bank
09.2017 - 05.2020
- Achieved multiple awards for exceptional performance in life insurance and mutual fund sales.
- Enhanced client portfolios through strategic recommendations aligned with financial goals.
- Managed operational audits, ensuring zero compliance deviations.
Teller
HDFC Bank
03.2017 - 09.2017
- Recognized for Star Service Excellence in May 2017.
- Cross-sold banking products, contributing to a 10% growth in branch revenue.
Accounting Manager
Bipin R. Shah & Co.
04.2016 - 01.2017
- Handled tax compliance and filings (GST, direct and indirect taxes) for diverse clients.
- Implemented streamlined accounting processes, reducing errors by 15%.
Education
Bachelor of Commerce - undefined
VNSGU
SuratPost Graduate Diploma - Business Management
NMIMS
Post Graduate Program - International Accounting & Taxation
Henry Harvin
05.2026
Skills
- Finance
- Revenue Generation & Retention
- Portfolio Management
- Operational Compliance & Audit Readiness
- MS Office Suite
- Banking Software (Finacle, Tally ERP 9)
- CRM Platforms
- MS Excel (Basic to Advanced)
- HR Payroll
- Finance Accounting
- Valuation
- Modeling
Certification
NISM
Awards
- Multiple awards for outstanding performance in life insurance and mutual fund sales.
- Consistently exceeded targets, securing recognition in national contests like Gladiator and Shubh Arambh.
- Certified for exemplary performance in branch revenue generation and client satisfaction.
Timeline
Cluster Sales Manager
Prime Cooperative Bank
03.2026 - Current
NR Relationship Manager
AU Small Finance Bank
01.2024 - 07.2024
Relationship Manager
Kotak Mahindra Bank
09.2023 - 01.2024
Value Banker
ICICI Bank
09.2021 - 09.2023
Sales Executive
Fincare Small Finance Bank
07.2020 - 12.2020
Customer Service Manager
IndusInd Bank
09.2017 - 05.2020
Teller
HDFC Bank
03.2017 - 09.2017
Accounting Manager
Bipin R. Shah & Co.
04.2016 - 01.2017
Bachelor of Commerce - undefined
VNSGU
Post Graduate Diploma - Business Management
NMIMS
Post Graduate Program - International Accounting & Taxation
Henry Harvin