Amit Dange
Pune
Summary
Seasoned ServiceNow and digital transformation leader with 21+ years of global experience, currently serving as Regional Delivery Head – ServiceNow, leading a 200+ consultant organization, overseeing 30+ complex programs, and managing a $25M+ business growing at 27% YoY across India, Middle East, Africa, and the USA. Trusted advisor to executive management, driving AI-led, enterprise-scale ServiceNow and Enterprise Service Management transformations that deliver measurable business outcomes for Fortune 500 enterprises.
Overview
22
22
years of professional experience
5
5
Certifications
Work History
ServiceNow Regional Delivery Head
Tech Mahindra
01.2019 - Current
- Directed complex initiatives across ServiceNow platform, covering ITSM, ITOM, CMDB, and Discovery.
- Cultivated strong relationships with senior stakeholders, enhancing client satisfaction and retention.
- Built and mentored delivery teams of over 200 FTEs, formulating regional strategies for capacity enhancement.
- Leveraged advanced ServiceNow capabilities to foster innovation and optimize service delivery.
- Demonstrated expertise in financial management, focusing on budgeting and cost control measures.
Manager - Service Delivery
Tech Mahindra
01.2018 - 12.2019
- Led ITSM/ITOM transformations and enterprise ESM tool implementations across multi-geography teams.
- Headed BMC, Micro Focus, ServiceNow, and automation/orchestration solutions, driving operational excellence, process optimization, and high-impact service delivery across Telecom, ENU, BFSI, and Government sectors.
Manager - Service Delivery
Tech Mahindra
01.2017 - 12.2018
- Led end-to-end IoT application and infrastructure support, building and mentoring a high-performing team of 70 engineers.
- Headed capacity planning, vendor management, cost optimization, and SOW creation, consistently delivering high-quality, scalable, and cost-efficient solutions.
Manager - Service Delivery
Tech Mahindra
01.2016 - 12.2017
- Led cross-functional teams of 45+ engineers across cloud, infrastructure, and IT operations for US-based telecom clients, delivering high-impact programs with strong SLA adherence and P&L ownership.
- Known for driving automation, DevOps adoption, and operational excellence while consistently achieving top CSAT/ESAT and improving margins through optimized resourcing.
Senior Project Manager
Tech Mahindra
01.2014 - 12.2015
- Led 50+ cross-functional engineers to deliver complex cloud, infrastructure, and IT projects.
- Skilled in-service delivery, SLA compliance, team mentoring, and operational excellence.
Project Manager
Infosys
01.2013 - 12.2014
- Led 40 + cloud engineers and telecom delivery teams, driving end-to-end project execution, SLA compliance, and operational excellence.
- Skilled in team leadership, resource optimization, risk management, and cloud infrastructure design, consistently delivering high-quality solutions that enhance client satisfaction and reduce TCO.
Lead IT Consultant
Fujitsu Consulting India
01.2011 - 12.2012
- Accomplished IT Delivery Lead with experience leading a 150-member engineering organization supporting Business Applications, IIS, and Microsoft Unified Messaging platforms.
- Accountable for SLA governance, delivery excellence, and contract renewals while improving operational stability and margins.
- Strong people leader with proven expertise in process optimization and risk management, driving high performance and customer satisfaction.
Sr. SME (Microsoft SBS)
Convergys India
01.2008 - 12.2011
- Senior Technical Expert specializing in Microsoft Small Business Server (SBS) environments, with deep expertise in Exchange, Active Directory, networking, and complex SBS migrations.
- Led a 20-member technical team, resolving critical escalations and improving service quality through strong technical leadership and collaboration with Microsoft Partner Tech Leads.
Sr. SME (Server Performance)
Convergys India
01.2005 - 12.2008
- Senior Subject Matter Expert in Microsoft Windows Server performance, specializing in complex OS issue resolution and critical technical escalations.
- Recognized for improving system reliability, mentoring support teams, and collaborating with Microsoft Partner Tech Leads to deliver high-impact, customer-focused solutions.
Program Co-coordinator
Convergys India
01.2004 - 12.2005
- Guided a 250-member Windows support organization, driving SLA excellence, operational efficiency, and strong cross-functional alignment.
Education
B.E. Instrumentation And Control
Pravara Rural Engineering College
Loni, Maharashtra 06-2001
Skills
Core Leadership & Delivery
- IT Program & Delivery Management
- Large-Scale Program Leadership
- Global & Cross-Functional Team Leadership
- Stakeholder & Client Engagement
- Vendor & Partner Management
- ServiceNow Platform & Portfolio Management
- ITSM & ITOM Strategy and Execution
- Service Level Management (SLAs)
- ITIL-Based Service Delivery
- P&L Ownership and Financial Acumen
- Budgeting, Contract & Commercial Management
- Business Growth & Expansion Strategy
- Pre-Sales Leadership, Resourcing & Solutioning
- Digital Transformation & Innovation Management
- Operational Excellence & OEI Governance
- DevOps Practices & Continuous Improvement
Certification
• Agentic AI Executive Micro-Certification
Visa
Holding Multiple Entry Business Visa for USA
Languages
English
Advanced (C1)
C1
Hindi
Advanced (C1)
C1
Marathi
Native
Native
Timeline
ServiceNow Regional Delivery Head
Tech Mahindra
01.2019 - Current
Manager - Service Delivery
Tech Mahindra
01.2018 - 12.2019
Manager - Service Delivery
Tech Mahindra
01.2017 - 12.2018
Manager - Service Delivery
Tech Mahindra
01.2016 - 12.2017
Senior Project Manager
Tech Mahindra
01.2014 - 12.2015
Project Manager
Infosys
01.2013 - 12.2014
Lead IT Consultant
Fujitsu Consulting India
01.2011 - 12.2012
Sr. SME (Microsoft SBS)
Convergys India
01.2008 - 12.2011
Sr. SME (Server Performance)
Convergys India
01.2005 - 12.2008
Program Co-coordinator
Convergys India
01.2004 - 12.2005
B.E. Instrumentation And Control
Pravara Rural Engineering College