Amit Dange
Pune
Summary
Seasoned ServiceNow and digital transformation leader with 21+ years of global experience, currently serving as Regional Delivery Head – ServiceNow, leading a 200+ consultant organization, overseeing 30+ complex programs, and managing a $25M+ business growing at 27% YoY across India, Middle East, Africa, and the USA. Trusted advisor to executive management, driving AI-led, enterprise-scale ServiceNow and Enterprise Service Management transformations that deliver measurable business outcomes for Fortune 500 enterprises.
Overview
22
22
years of professional experience
5
5
Certifications
Work History
ServiceNow Regional Delivery Head
Tech Mahindra
01.2019 - Current
- Directed complex initiatives across ServiceNow platform, covering ITSM, ITOM, CMDB, and Discovery.
- Cultivated strong relationships with senior stakeholders, enhancing client satisfaction and retention.
- Built and mentored delivery teams of over 200 FTEs, formulating regional strategies for capacity enhancement.
- Leveraged advanced ServiceNow capabilities to foster innovation and optimize service delivery.
- Demonstrated expertise in financial management, focusing on budgeting and cost control measures.
Manager - Service Delivery
Tech Mahindra
01.2018 - 12.2019
- Led ITSM/ITOM transformations and enterprise ESM tool implementations across multi-geography teams.
- Headed BMC, Micro Focus, ServiceNow, and automation/orchestration solutions, driving operational excellence, process optimization, and high-impact service delivery across Telecom, ENU, BFSI, and Government sectors.
Manager - Service Delivery
Tech Mahindra
01.2017 - 12.2018
- Led end-to-end IoT application and infrastructure support, building and mentoring a high-performing team of 70 engineers.
- Headed capacity planning, vendor management, cost optimization, and SOW creation, consistently delivering high-quality, scalable, and cost-efficient solutions.
Manager - Service Delivery
Tech Mahindra
01.2016 - 12.2017
- Led cross-functional teams of 45+ engineers across cloud, infrastructure, and IT operations for US-based telecom clients, delivering high-impact programs with strong SLA adherence and P&L ownership.
- Known for driving automation, DevOps adoption, and operational excellence while consistently achieving top CSAT/ESAT and improving margins through optimized resourcing.
Senior Project Manager
Tech Mahindra
01.2014 - 12.2015
- Led 50+ cross-functional engineers to deliver complex cloud, infrastructure, and IT projects.
- Skilled in-service delivery, SLA compliance, team mentoring, and operational excellence.
Project Manager
Infosys
01.2013 - 12.2014
- Led 40 + cloud engineers and telecom delivery teams, driving end-to-end project execution, SLA compliance, and operational excellence.
- Skilled in team leadership, resource optimization, risk management, and cloud infrastructure design, consistently delivering high-quality solutions that enhance client satisfaction and reduce TCO.
Lead IT Consultant
Fujitsu Consulting India
01.2011 - 12.2012
- Accomplished IT Delivery Lead with experience leading a 150-member engineering organization supporting Business Applications, IIS, and Microsoft Unified Messaging platforms.
- Accountable for SLA governance, delivery excellence, and contract renewals while improving operational stability and margins.
- Strong people leader with proven expertise in process optimization and risk management, driving high performance and customer satisfaction.
Sr. SME (Microsoft SBS)
Convergys India
01.2008 - 12.2011
- Senior Technical Expert specializing in Microsoft Small Business Server (SBS) environments, with deep expertise in Exchange, Active Directory, networking, and complex SBS migrations.
- Led a 20-member technical team, resolving critical escalations and improving service quality through strong technical leadership and collaboration with Microsoft Partner Tech Leads.
Sr. SME (Server Performance)
Convergys India
01.2005 - 12.2008
- Senior Subject Matter Expert in Microsoft Windows Server performance, specializing in complex OS issue resolution and critical technical escalations.
- Recognized for improving system reliability, mentoring support teams, and collaborating with Microsoft Partner Tech Leads to deliver high-impact, customer-focused solutions.
Program Co-coordinator
Convergys India
01.2004 - 12.2005
- Guided a 250-member Windows support organization, driving SLA excellence, operational efficiency, and strong cross-functional alignment.
Education
B.E. Instrumentation And Control
Pravara Rural Engineering College
Loni, Maharashtra 06-2001
Skills
Core Leadership & Delivery
- IT Program & Delivery Management
- Large-Scale Program Leadership
- Global & Cross-Functional Team Leadership
- Stakeholder & Client Engagement
- Vendor & Partner Management
- ServiceNow Platform & Portfolio Management
- ITSM & ITOM Strategy and Execution
- Service Level Management (SLAs)
- ITIL-Based Service Delivery
- P&L Ownership and Financial Acumen
- Budgeting, Contract & Commercial Management
- Business Growth & Expansion Strategy
- Pre-Sales Leadership, Resourcing & Solutioning
- Digital Transformation & Innovation Management
- Operational Excellence & OEI Governance
- DevOps Practices & Continuous Improvement
Certification
• Agentic AI Executive Micro-Certification
Visa
Holding Multiple Entry Business Visa for USA
Languages
English
Advanced (C1)
C1
Hindi
Advanced (C1)
C1
Marathi
Native
Native
References
References available upon request.
Timeline
ServiceNow Regional Delivery Head
Tech Mahindra
01.2019 - Current
Manager - Service Delivery
Tech Mahindra
01.2018 - 12.2019
Manager - Service Delivery
Tech Mahindra
01.2017 - 12.2018
Manager - Service Delivery
Tech Mahindra
01.2016 - 12.2017
Senior Project Manager
Tech Mahindra
01.2014 - 12.2015
Project Manager
Infosys
01.2013 - 12.2014
Lead IT Consultant
Fujitsu Consulting India
01.2011 - 12.2012
Sr. SME (Microsoft SBS)
Convergys India
01.2008 - 12.2011
Sr. SME (Server Performance)
Convergys India
01.2005 - 12.2008
Program Co-coordinator
Convergys India
01.2004 - 12.2005
B.E. Instrumentation And Control
Pravara Rural Engineering College