Summary
Overview
Work History
Education
Skills
Awards
Hobbies and Interests
Disclaimer
Languages
Personal Information
Timeline
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Amit Das

Amit Das

Kolkata

Summary

Experienced Customer Support Executive with 3+ years of proven success in providing exceptional customer service and resolving complex issues. Skilled in managing a high volume of inquiries while maintaining a positive and professional demeanor. Proven track record of building strong relationships with customers and exceeding performance targets. Strong communication, problem-solving, and time-management skills. Committed to delivering top-notch support and enhancing overall customer satisfaction.

Overview

4
4
years of professional experience

Work History

Business Development Executive

Certybox
Kolkata, West Bengal
03.2024 - 05.2024
  • Communicated directly with customers and partners to build strong business networks and relationships.
  • Negotiated client contracts and agreements to cultivate profitable business transactions.
  • Established and maintained highly effective relationships with clients and industry partners to drive growth.

Senior Advisor

Concentrix
Kolkata, West Bengal
06.2024 - Current
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Followed through on all critical inter-departmental escalations to increase customer retention rates.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.

Business Development Specialist

Oxyvin
Kolkata, West Bengal
01.2024 - 03.2024
  • Expert in developing and implementing strategic business plans to drive growth and increase revenue.
  • Highly skilled in utilizing CRM systems to identify new business opportunities and maintain strong client relationships.
  • Demonstrated success in expanding market presence through targeted marketing campaigns and networking efforts.
  • Proven ability to analyze sales data, create reports, and make informed decisions to improve overall business performance.
  • Adept at conducting market research and competitor analysis to identify key trends and capitalize on emerging opportunities.

Customer Support Specialist

Tech Mahindra
07.2022 - 11.2023
  • Highly skilled in providing exceptional customer support through various communication channels such as phone, email, and chat.
  • Proven track record of resolving customer inquiries and complaints efficiently, resulting in a high customer satisfaction rate.
  • Ability to analyze and troubleshoot complex issues, providing timely and effective solutions to ensure a smooth customer experience.

Education

B.Tech - Mechanical

NIT Silchar

Higher Secondary -

K.V. Dum Dum
Kolkata

Matriculation -

K.V. Dum Dum
Kolkata

Skills

  • Critical thinking and problem solving
  • Communication Skills
  • Adavance Analytical Thinking Skill
  • Ability to Work Under Pressure
  • Fast Learner

Awards

  • Bravo Award from Tech Mahindra for excellent customer support, 03/2023
  • Bravo Award from Tech Mahindra for excellent customer support, 11/2023

Hobbies and Interests

  • Music
  • Movies
  • Social Networking
  • Palmistry
  • Playing Strategic Games

Disclaimer

I hereby declare that the above-mentioned facts and information are true to the best of my knowledge. I will be responsible for any discrepancies found in them., 02/07/2024, Kolkata

Languages

  • English
  • Hindi
  • Bengali
  • Assamese

Personal Information

Nationality: Indian

Timeline

Senior Advisor

Concentrix
06.2024 - Current

Business Development Executive

Certybox
03.2024 - 05.2024

Business Development Specialist

Oxyvin
01.2024 - 03.2024

Customer Support Specialist

Tech Mahindra
07.2022 - 11.2023

B.Tech - Mechanical

NIT Silchar

Higher Secondary -

K.V. Dum Dum

Matriculation -

K.V. Dum Dum

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Amit Das