Hollywood Movie, Table Tennis, Bike Ride
AMIT DAS
Systems Administrator
KOLKATA
Summary
Dynamic IT professional with nearly 9 years of experience in configuring computers, servers, and peripheral devices while adhering to established company and security protocols. Proven ability to troubleshoot complex technical issues and implement effective solutions that enhance operational efficiency. Adept at collaborating with cross-functional teams to ensure seamless integration of technology within organizational frameworks. Committed to continuous learning and staying updated on industry trends to drive innovation and improve system performance.
Overview
10
10
years of professional experience
6
6
Certifications
Work History
Antivirus Executive
CMS IT SERVICE PRIVATE LIMITED
04.2025 - 2026
- Implement Trend Micro's Apex One and Deep Security.
- Manage security incidents and provide effective solutions to mitigate the impact of security.
- Manage the endpoint protection solution to ensure the security of the client.
- Provide technical support to clients regarding antivirus.
- Perform vulnerability assessments, and recommend remediation actions.
- Make daily, monthly, and quarterly reports of a large number of PCs, 8000+, updating the percentage.
- Daily monitoring of virus, malware, ransomware, spyware, and grayware monitoring log.
- Daily maintenance of an 80% update ratio of endpoints.
- Raise a ticket in the OEM business portal for any kind of AV-related issue.
- PROJECT NAME: LIC (2025 to 2025)
SERVER ADMIN & Mail Administrator
CMS IT SERVICE PRIVATE LIMITED
03.2022 - 07.2025
- Configure and troubleshoot various operating systems, like Windows Server 2016, Windows Server 2012, Windows XP, Windows 7, Windows 10, and Windows 11.
- Knowledge of ticketing tools like HPSM and ServiceNow.
- Roles and future installs include AD Domain Services, DHCP, DNS, File and Storage Services, Print Services, and Web Server. Monitoring the mail gateway on TrendMicro cloud security, releasing mail, tracing mail, and creating rules as per the organization's policy.
- Migration knowledge in Trend Micro proxy server on-premises to cloud proxy server, create user-based and VLAN-based policy, approved block URLs in on-premises and cloud, logs and report generation, administration control.
- Active Directory roles installation, Active Directory group creation, group modification, member addition, deletion from the mentioned group, Active Directory user creation, modification, and deletion.
- Knowledge in Active Directory Group Policy Management. GPO creation, modification, and linking GPO with the root or any specific OU to reflect the policy.
- AD replication health check, service health check.
- Knowledge in WSUS server roles and responsibilities, OU creation, membership management, and approval of different Windows update patch files in OU as per organization policy.
- Print management roles include installing network printers, configuring the print server, and troubleshooting through the network print management console, giving access as per the organization's policy.
- File server roles installation, quota setting, creation of a File Screen Template, sharing of folders, and granting permissions to users, as well as knowledge of DFS and FTP role installation and management.
- DHCP roles install: viewing, adding, modifying, deleting, and releasing IP addresses under DHCP management.
- Knowledge in Exchange Server 2016 and basic knowledge in Exchange Management Shell (EMS) PowerShell commands, such as user mailbox creation, user mailbox details, mailbox quota information, modification, mail flow, mail trace, and distribution list creation.
- Knowledge of cPanel webmail server, user mailbox creation, user mailbox details, mailbox quota information, and modification.
- Monitoring the mail gateway on TrendMicro cloud security, releasing mail, tracing mail, and creating rules as per the organization's policy.
- PROJECT NAME: Tata Medical Center (2022 to 2025)
Mail Administrator
CMS IT SERVICE PRIVATE LIMITED
01.2021 - 02.2022
- Added, edited, and deleted users in the Office 365 admin or Exchange admin portal.
- Assigned and revoked licenses, and managed users' properties.
- Created and managed user views, and updated password expiration policies.
- Monitored service health, and created distribution lists.
- Implemented and supported security policies, such as data retention policies and retention tags.
- Troubleshoot mail flow issues, review quarantine and restricted users, and support anti-spam filtering and transport rules.
- Managed Office 365 issues and the Outlook application remotely, maintained the Office 365 billing inventory in Excel format, and implemented Outlook application patch management.
- Performed basic PowerShell activities, such as archive policy set, bulk member management in the distribution list, license management, and CSV export.
- Created, deleted, edited, reset password, and added members to security groups on on-premises, Azure Active Directory, and Windows Active Directory (Windows Server 2012 R2).
- Coordinated with Microsoft channel partners to resolve client mail-related issues.
- PROJECT NAME: Bandhan Bank (2021-2022)
L2 Desktop Support Engineer
CMS IT SERVICE PRIVATE LIMITED
03.2018 - 12.2021
- Provided technical assistance and support for desktop, mobile device management, video conferencing, and VIP support.
- Installed and configured new IT equipment, performed a PC refresh, and deployed new hire installations of equipment.
- Recorded, updated, and documented requests using the IT service desk system.
- PROJECT NAME: DHFL (2018 to 2021)
L2 Desktop Support Engineer
CMS IT SERVICE PRIVATE LIMITED
02.2017 - 12.2018
- Tracked problematic system errors and resolved technical issues concerning software installation and network connectivity.
- Patched software and installed new versions to eliminate security problems, and protect data.
- Broke down and evaluated user problems, and effectively communicated with other system engineering personnel and senior executives on joint projects.
- Maintained computer systems, and installed and upgraded new systems.
- PROJECT NAME: Indigo Airlines (2017 to 2018)
System Executive
Zing Restaurant Private Limited
06.2016 - 07.2017
- Install and maintain equipment and software.
- Perform remote troubleshooting.
- Work with existing vendors to evaluate new technology.
- Monitor the performance of a company's desktop infrastructure, and provide suggestions to improve efficiency.
- Test, install, and set up application programs on user workstations.
- Test network connections.
- PROJECT NAME: ZING RESTAURANT
L1 Desktop Support Engineer
RENOVATION AUTOMATION PRIVATE LIMITED
02.2015 - 05.2016
- Troubleshooting all kinds of hardware problems, network-related issues, and software problems.
- Installation and Configuration of a Windows-based platform.
- Assembling and troubleshooting of all types of desktop computers.
- Antivirus installation and patch management.
- Troubleshooting. Maintenance and installation of all types of desktop PCs, both hardware and software.
- Raise a ticket and escalate properly day by day.
- PROJECT NAME: USHA MARTIN
Education
Bachelor of Commerce - Commerce
UNIVERSITY OF CALCUTTA
Kolkata, India 04.2001 -
Skills
Windows Server Administration
O365
Microsoft Exchange Server
Mail Gateway
Proxy server
Certification
Microsoft 365 Enterprise Administrator from linkedin.com
Interests
Timeline
Antivirus Executive
CMS IT SERVICE PRIVATE LIMITED
04.2025 - 2026
SERVER ADMIN & Mail Administrator
CMS IT SERVICE PRIVATE LIMITED
03.2022 - 07.2025
Mail Administrator
CMS IT SERVICE PRIVATE LIMITED
01.2021 - 02.2022
L2 Desktop Support Engineer
CMS IT SERVICE PRIVATE LIMITED
03.2018 - 12.2021
L2 Desktop Support Engineer
CMS IT SERVICE PRIVATE LIMITED
02.2017 - 12.2018
System Executive
Zing Restaurant Private Limited
06.2016 - 07.2017
L1 Desktop Support Engineer
RENOVATION AUTOMATION PRIVATE LIMITED
02.2015 - 05.2016
Bachelor of Commerce - Commerce
UNIVERSITY OF CALCUTTA
04.2001 -
Disclaimer
Date: Signature