Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Amit Jadhav

Amit Jadhav

Pune,MH

Summary

Authoritative Lead Software Developer heading up successful development teams through agile direction and careful delegation with 14 years experience in software industries related to Telecom (OSS), FinTech, Automotive, Core Banking and Insurance. Demonstrated excellent skills in ServiceNow and Microsoft .Net technologies. True team player with strengths in adaptability and accuracy. Holding valid B1 US Visa. Certified Scrum Master (CSM). Trained on ServiceNow

Overview

16
16
years of professional experience

Work History

Tech Lead

Tech Mahindra
01.2022 - Current
  • Lead an agile team as Solution and System Designer for VMO2 a UK telecom provider on OSS front.
  • Led end-to-end ServiceNow ITSM implementation covering Incident, Problem, Change, and Service Catalog.
  • Designed and deployed custom Service Catalog items and workflows using Flow Designer.
  • Implemented CMDB and Discovery for infrastructure visibility and compliance.
  • Developed integrations with third-party tools using REST APIs (e.g., monitoring, HR system).
  • Automated approvals, notifications, and SLAs, reducing manual effort by 30%.
  • Mentored junior developers and supported code reviews.

Lead Software Engineer

TSYS Card Tech Services India LLP
06.2019 - 10.2021
  • Led cross-functional teams to deliver complex software solutions, ensuring alignment with business objectives.
  • Customized ITSM processes including Incident, Problem, and Change Management.
  • Configured email notifications, inbound actions, and reports/dashboards for stakeholders.
  • Developed Business Rules, Client Scripts, UI Actions, and Script Includes.
  • Managed user administration, roles, and access controls.
  • Supported ServiceNow upgrades ensuring smooth transition.
  • Worked with stakeholders to capture requirements and translate into technical designs.
  • Successfully implemented Service Catalog with 50+ catalog items.

Project Lead

Harman Connected Services Corporation India Pvt. Ltd
10.2012 - 05.2019
  • Build lender specific pages for displaying Application and Contract Status details.
  • Led team of engineers in providing design and engineering solutions to various clients and market sectors.
  • Provided team with coaching and direction.
  • Developed and followed baseline project plan and milestones for task completion.
  • Closely collaborated with project members to identify and quickly address problems.
  • Performed independent analysis and provided recommendations to overcome project obstacles.
  • Led software development initiative as subject matter expert and primary point-of-contact for incorporating new changes.
  • Served as subject matter expert on Lender Specific Pages for both clients and internal team members.
  • Started learning ServiceNow.

Senior Software Developer

Edelweiss Tokio Life Insurance Company Ltd
04.2012 - 09.2012
  • Worked with project managers, developers, quality assurance and customers to resolve technical issues.
  • Evaluated project requirements and specifications and developed software applications that surpassed client expectations.
  • Developed web service used for payment of policy premium through Yes Bank branches.

Software Developer

Nelito Systems Limited
09.2009 - 03.2012
  • Developed programs from ground up using measured, market-focused approach to eliminate waste and streamline implementation cycle.
  • Debugged and troubleshot Software and Software for clients, solving technical issues quickly and accurately.
  • Wrote quality codes to program complete applications.
  • Collaborated with other developers to identify and alleviate software errors and inefficiencies.

Education

Master’s degree - Computer Management

IMCC College, Pune
Pune, Maharashtra

GNIIT - Software Development

NIIT, Pune Deccan Centre
Pune, Maharashtra

B.Com - Commerce

KPB Hinduja College
Mumbai, Maharashtra

Skills

  • ServiceNow
  • Javascript
  • Solution and System Designing (Telecom OSS)
  • RESTful API development
  • Requirements Gathering and Analysis
  • Object-Oriented Programming
  • NET Framework / Net Core/ C#
  • MVC Architecture
  • Kafka / Camunda / BPMN
  • JQuery expertise
  • RDMS Development and SQL
  • Agile/Scrum Methodology
  • Design Patterns and Principles

Additional Information

  • Awards and Recognitions , Going Extra Mile Award Customer Centric Award VIP Values Inspiring Performance

Timeline

Tech Lead

Tech Mahindra
01.2022 - Current

Lead Software Engineer

TSYS Card Tech Services India LLP
06.2019 - 10.2021

Project Lead

Harman Connected Services Corporation India Pvt. Ltd
10.2012 - 05.2019

Senior Software Developer

Edelweiss Tokio Life Insurance Company Ltd
04.2012 - 09.2012

Software Developer

Nelito Systems Limited
09.2009 - 03.2012

Master’s degree - Computer Management

IMCC College, Pune

GNIIT - Software Development

NIIT, Pune Deccan Centre

B.Com - Commerce

KPB Hinduja College

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