Amit Kanojiya
Mumbai
Overview
10
10
years of professional experience
Work History
Application Support Engineer (L2&L3)
S&P Global
Mumbai
02.2020 - Current
- Domain Knowledge: Supporting the Visible Alpha (S&P Global) platform, a mission-critical financial research tool used by Tier-1 Investment Banks and Hedge Funds for equity valuation and analyst consensus.
- Scheduling & Crontab: Extensive experience in managing and troubleshooting automated batch jobs using Crontab and Shell/Python scripts to ensure 24/7 system readiness and data integrity for financial reporting.
- Log Analysis: Performing deep-dive log analysis in Unix/Linux environments to identify and resolve application issues
- Working on Unix, SQL, MangoDB to find RCA of the issues.
- Collaborating with development team & Infra team on product enhancement & application support plans.
- Using Jira and Confluence to publish the RCA of the major issues and documenting the recovery steps for future reference.
- Developing multiple Python scripts to generate reports, send alerts, and reprocess failed entries using APIs.
- Setting up critical alerts on processing queues to proactively detect issues like stuck entries or failing entries more than threshold during a time.
- Ensuring timely response to PagerDuty alerts and maintaining system performance and uptime.
- Written Multiple python scripts to automate the manual tasks.
- Incident Management: Monitored, analyzed, and resolved production incidents within SLA.
- Problem Management: Conducted root cause analysis and implemented long-term fixes.
- Issue Management: Tracked recurring issues and coordinated resolution with development teams.
- Developed AI-powered Slack agent that scans our support channels daily, identifying unresolved threads and automatically sending responsible team members a clickable to-do list, ensuring no issues are overlooked and enhancing productivity.
- Developed an AI-powered Slack Agent that connects directly to Confluence, providing instant responses within Slack threads, keeping knowledge up-to-date and enhancing productivity by offering precise, module-aware answers without cluttering conversations.
- Built an agentic AI Slack bot using LangGraph and MCP, implementing RAG-first decisioning, tool execution, and context-aware multi-turn conversations for operations users.
Associate Consultant (L2&L3)
Intellect Design Arena
Mumbai
06.2016 - 02.2020
- Banking Domain: Provided L2/L3 support for HDFC Bankʼs Credit Card Application, gaining deep exposure to high-volume transaction processing and financial workflows.
- Automation & Crontab: Prepared and maintained shell scripts to automate daily scheduled tasks and release processes via Crontab, improving system stability by 30%.
- Used to deploy bug fixes and enhancement changes on UAT, Staging, and Production environments.
- Provided ongoing maintenance and support for existing integrations including upgrades, patches and bug fixes as needed.
- Supported Oracle DBA Activities like Database migration and Database object creation like Schema, Index, Tablespace, DBLinks, etc.
- Monitored Production systems using monitoring tools like Cyber Arc, OEM, and Appnomic.
- Critical Environments: Actively participated in all activities and handled complex production environment migrations.
- Incident Management: Providing rapid technical support to sophisticated financial clients and internal product groups under tight SLAs, with full ownership of Incident and Problem Management via Jira.
- Issue Management: Tracked recurring issues and coordinated resolution with development teams.
Education
BSCIT -
Mumbai University
MumbaiHSC -
Maharashtra Board
SSC -
Maharashtra Board
Accomplishments
- Gem Award, Intellect Design Arena, 01/01/19, For Disaster Recovery Activity & Handling of various production environments
- Spot Award, Intellect Design Arena, 01/02/18, Employee of the month
Languages
- Marathi
- Hindi
- English, Full Professional Proficiency
- Marathi, Professional Working Proficiency
- Hindi, Native or Bilingual Proficiency
Timeline
Application Support Engineer (L2&L3)
S&P Global
02.2020 - Current
Associate Consultant (L2&L3)
Intellect Design Arena
06.2016 - 02.2020
BSCIT -
Mumbai University
HSC -
Maharashtra Board
SSC -
Maharashtra Board