Jayadeep Cherukuru
Chennai
Summary
Detail-oriented L2/L3 Citrix Infrastructure Engineer with 3.9 years of experience managing Citrix Virtual Apps and Desktops environments in 24/7 high-availability settings. Expertise includes Citrix administration, OS patching, golden image management, VDA troubleshooting, and Citrix ADC configuration. Supported over 1000 global users while improving login performance.
Overview
2
2
Certifications
4
4
years of professional experience
Work History
Citrix Infrastructure Engineer (L2/L3 Support)
HCLTECH
Chennai
11.2022 - Current
- Provide L2/L3 support for enterprise Citrix infrastructure supporting 1000+ users.
- Perform Root Cause Analysis (RCA) and resolve P1/P2 incidents within SLA.
Manage Delivery Controllers, StoreFront, and VDAs. - Upgrade Citrix environment from 1912 LTSR to 2203 LTSR with minimal downtime.
- Administer MCS provisioning, machine catalogs, and delivery groups.
- Optimize FSLogix profiles improving login performance by 30–35%.
- Configure and manage Citrix ADC Gateway and SSL certificates.
- Executed OS patching and updated golden images to maintain security compliance across the Citrix environment.
- Participate in Change Management activities including RCA documentation.
Education
Bachelor of Technology - Electrical, Electronics And Communications Engineering
VelTech University
Chennai07-2021
Skills
- Citrix Virtual Apps & Desktops (1912 / 2402LTSR), Citrix Studio & Director
- Citrix ADC (NetScaler), StoreFront Administration, MCS Provisioning
- VDA Troubleshooting, ICA Optimization, FSLogix Profile Management
- Windows Server 2016/2019/2022, Active Directory, GPO
- OS Patching & Security Updates, Golden Image Management
- VMware vSphere / ESXi, Nutanix
- Splunk Monitoring, ServiceNow (Incident/Change Management)
- PowerShell Automation, AWS (EC2, S3, IAM – Foundational)
Certification
AWS Clould Practitioner
Languages
Telugu
Native
Native
English
Proficient (C2)
C2
Timeline
Citrix Infrastructure Engineer (L2/L3 Support)
HCLTECH
11.2022 - Current
Bachelor of Technology - Electrical, Electronics And Communications Engineering
VelTech University