Years of Healthcare experience
Hi, I’m
AMIT KUMAR
Deputy Manager, Ops
VISAKHAPATNAM,ANDHRA PRADESH
Summary
Diligent and dedicated Deputy Manager with 16 years of experience in the Healthcare industry. Excellent interpersonal and communication skills. Dynamic and determined with exceptional leadership qualities.
Certified Project Management Professional(PMP)® from PMI. ASM (Agile Scrum Master) from Simplilearn. Managerial experience in Projects & Operations with a demonstrated history of working in the outsourcing/offshoring industry. Skilled in Project Management (PM), Agile Scrum Master (ASM), Customer Relationship Management (CRM), Business Process Improvement, Management, Performance Management, and Business Process Outsourcing (BPO). Strong professional post graduated (MBA, Ops) from Sikkim Manipal University - Distance Education.
Overview
17
3
Certificates
Work History
WNS Global Business ServicesVISAKHAPATNAM, Andhra Pradesh
Deputy Manager
10.2017 - Current
Job overview
- Operations) in Healthcare Account (RCM – Revenue Cycle Management) in WNS, from, with an overall experience of more than 16 yrs in healthcare accounts (Claims Adjudication, Reworks/Denials/Adjustments & Revenue Cycle Management)
- Ssuming full responsibility for managing all process operations, including quality assurance, product development and customer service
- Oversee the generation of maximum profitability and ensured full production levels are to be met while simultaneously performing safety, quality and inventory management within Operations along with maintaining SLAs & Compliance
- Lso, supervising and directing all employee disciplinary and training programs, safety programs and production improvement programs
- My responsibilities further includes:
- To manage and direct Operations team to achieve business targets and SLAs on a daily basis
- To build strong relationship with the Client by addressing their issues and complaints in a timely manner
- Conduct performance review and provide feedback to the employees as and when requires
- Provide operational support and guidance to employees
- Identifying capacity limitations and process problems and bringing about improvement in the same
- Maintain accurate and clear documentation for Operational policies and procedures
- Ensure that the highest possible levels of customer service are delivered at all the times
- Support Operational risk and audit process for the purpose of preventive maintainence along with updating and maintaining ISO audit data on a regular basis
- Conduct regular meetings with the team to discuss about issues concerns or any updates
- Work in compliance with company policies and procedures
- Assist in interviewing, recruiting and training candidates
- Assist in employees appraisals, promotions, compensations and termination based on the performance review
- Creating and managing dashboard on team’s performance on a weekly basis, for internal & external stakeholders based on Power BI platform
- Have
Concentrix DakshPune, Maharashtra
Assistant Manager, Operations
01.2005 - 09.2017
Job overview
- Have worked in Concentrix Daksh from Jan’2005 to Sep’2017 in Healthcare Account (Claim Adjudication & Rework) with experience of 18 months as an Assistant Manager (Operations) and overall experience of 12years and 9 months in Healthcare Claims Processing end to end (Submission, Processing, Adjudication and Payment/Denial)i.e., from FNOL (First Notice of Loss) till payment/denial.
Education
B.Sc.
B.I.E.C
10+2
C.B.S.E
10th
AMIT KUMAR
MBA-Ops
Skills
Project Management
undefinedAccomplishments
· Recognized with Service Innovation award in Q4 for F.Y. 2018-19.
· Recognized with Applause award in Q3 for F.Y. 2018-19.
· Awarded as the Best Manager for Excellence in Collaboration in Q1-2018 in Healthcare account in WNS Global.
· Rewarded with Manager Who Shines award in Q1-2017 in Healthcare account in Concentrix Daksh.
· Recognized as Best Manager with lowest attrition percentage in the year 2016 in Healthcare account in Concentrix Daksh.
Certification
PMP - Project Management Professional from PMI
Timeline
Deputy Manager
WNS Global Business Services
10.2017 - Current
Assistant Manager, Operations
Concentrix Daksh
01.2005 - 09.2017
B.Sc.
B.I.E.C
10+2
C.B.S.E
10th
AMIT KUMAR
MBA-Ops
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