Reading, Interacting with People, Playing Cricket
Amit Kumar
Works Manager
Samana
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
14
14
years of professional experience
2
2
years of post-secondary education
3
3
Languages
Work History
Works Manager
Hira Automobiles Ltd.
Samana
09.2020 - Current
- Monitored tasks performed by team members to facilitate guest satisfaction.
- Analyzed and recommended adjustments to staffing, performance targets and resources to achieve results.
- Examined and analyzed current marketing strategies.
- Developed new support processes and worked with outside organizations to streamline end-customer experience.
- Reported issues to higher management with great detail.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Assisted in recruiting, hiring and training of team members.
Assistant Manager
Hira Automobiles Ltds
Patiala
08.2018 - 08.2020
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Service Advisor
Hira Automobiles Ltd.
Patiala
03.2009 - 07.2018
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Developed estimates by costing materials, supplies, and labor.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
Education
Bachelor of Arts - Fine Arts
Sikkim Manipal University
Patiala 12.2010 - 12.2012
No Degree - Diploma in Mechanical Engineering
Shaheed Udham Singh Polytechnic College
Tangori, Mohali 04.2001 -
Skills
Handling Workshop Operations
Business Revenue
Complaint Handlings
4Daily reporting to our GM and explained the all-day work done by our outlet
Bronze Certification from Suzuki Motor Corporation
All Technical Training in MSIL Regional Service Training CentreTraining Centre
Staff Management
Verbal and written communication
Interests
Timeline
Works Manager
Hira Automobiles Ltd.
09.2020 - Current
Assistant Manager
Hira Automobiles Ltds
08.2018 - 08.2020
Bachelor of Arts - Fine Arts
Sikkim Manipal University
12.2010 - 12.2012
Service Advisor
Hira Automobiles Ltd.
03.2009 - 07.2018
No Degree - Diploma in Mechanical Engineering
Shaheed Udham Singh Polytechnic College
04.2001 -