Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Amit Kumar

Works Manager
Samana

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

14
14
years of professional experience
2
2
years of post-secondary education
3
3
Languages

Work History

Works Manager

Hira Automobiles Ltd.
Samana
09.2020 - Current
  • Monitored tasks performed by team members to facilitate guest satisfaction.
  • Analyzed and recommended adjustments to staffing, performance targets and resources to achieve results.
  • Examined and analyzed current marketing strategies.
  • Developed new support processes and worked with outside organizations to streamline end-customer experience.
  • Reported issues to higher management with great detail.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Assisted in recruiting, hiring and training of team members.

Assistant Manager

Hira Automobiles Ltds
Patiala
08.2018 - 08.2020
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Made hiring recommendations to increase company's productivity and profitability with quality workers.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.

Service Advisor

Hira Automobiles Ltd.
Patiala
03.2009 - 07.2018
  • Pleasantly greeted customers and asked open-ended questions to better determine needs.
  • Developed estimates by costing materials, supplies, and labor.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.

Education

Bachelor of Arts - Fine Arts

Sikkim Manipal University
Patiala
12.2010 - 12.2012

No Degree - Diploma in Mechanical Engineering

Shaheed Udham Singh Polytechnic College
Tangori, Mohali
04.2001 -

Skills

Handling Workshop Operations

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Interests

Reading, Interacting with People, Playing Cricket

Timeline

Works Manager

Hira Automobiles Ltd.
09.2020 - Current

Assistant Manager

Hira Automobiles Ltds
08.2018 - 08.2020

Bachelor of Arts - Fine Arts

Sikkim Manipal University
12.2010 - 12.2012

Service Advisor

Hira Automobiles Ltd.
03.2009 - 07.2018

No Degree - Diploma in Mechanical Engineering

Shaheed Udham Singh Polytechnic College
04.2001 -

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Amit KumarWorks Manager