Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
Amit kumar

Amit kumar

Senior NOC ENGINEER
Bangalore,Karnataka

Summary

Experienced NOC Engineer with proven skills in system security and troubleshooting. In-depth understanding of IT systems and networks, working tirelessly to improve route performance. Interacts regularly with clients, documenting services provided and issues addressed. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Senior NOC Engineer

Encora Innovation Labs India Pvt Ltd
Bangalore
04.2020 - Current
  • Monitored and maintained network and software components according to established guidelines and best practices.
  • Improved network performance by monitoring, troubleshooting, and resolving complex technical issues.
  • Supported global network users with connectivity, VPN, and access issues.
  • Kept detailed documentation on each support ticket and added lessons learned to knowledge base.
  • Established positive working relationships with users to quickly resolve problems.
  • Increased customer satisfaction by providing timely resolutions to client-reported issues and concerns.
  • Closed first-time tickets quickly and met resolution volume requirements.
  • Contributed to the continuous improvement of team processes, identifying areas for optimization and recommending innovative solutions.
  • Updated internal customers regarding open tickets and status of resolutions.
  • Exceeded SLA standards for response times and problem resolution.
  • Conducted root cause analyses following incidents, implementing corrective actions to prevent recurrence and maintain service quality standards.

Education

B. Tech - Electrical, Electronics And Communications Engineering

VIT UNIVERSITY
Chennai
06.2015

Skills

Azure AD

Certification

AZ-900

Languages

English
Advanced (C1)

Timeline

AZ-900

08-2024

Senior NOC Engineer

Encora Innovation Labs India Pvt Ltd
04.2020 - Current

B. Tech - Electrical, Electronics And Communications Engineering

VIT UNIVERSITY
Amit kumarSenior NOC ENGINEER