Dancing
Amit Kumar Aich
Business Operation Manager
Dwarka
Summary
Tactical operations manager with 15+years of experience in managing and supervising the team. Equipped in conceptualize, implement, and develop business procedures in accordance with requirement & SLAs. Mentoring & monitoring the performance of work, offering feedback, and work closely with stake holders and cross functional teams. Specialized in resolving complex procedural, operational delivery issues, governance, and audits. Equipped in handling payroll and projects by maintaining quality standards.
Overview
16
16
years of professional experience
3
3
years of post-secondary education
4
4
Languages
Work History
Business Operation Manager
Hewitt→ Aon→ Alight→ Wipro
Gurugram
11.2012 - Current
- Developing, implementation and interfacing of process(s) in accordance with governance to ensure accurate delivery.
- Training & Transition planning according to business needs by maintaining the standard operating procedure.
- Preparing quality continuous improvements to execute adequate measures and maximize client satisfaction level.
- Automation of process(s) by preserving SLAs to reduce manual work and the risk of manual error through enhancement.
- Proficient in payroll processing and making perceptive checks & balances and coordinating deliveries.
- Building sustainable and differentiated capabilities through proven solutions, deep content expertise and focused innovation.
- Leading weekly & daily team huddles to understand timely operational deliveries and or any risk & challenges.
- Planning, managing, and executing any cross functional deliveries and or any out of regular business hour need.
- Executing and leading all Internal & External audit from Operation(s) standpoint.
- Managing and serving as first point of contact for all day-to-day deliveries & escalations.
Sr. Customer Service Executive
HCL Technologies Ltd.
Noida
07.2008 - 11.2012
- An incisive & result oriented Sr. Executive by managing tasks encircling assignment for End Users.
- Endowed excellent relationship management and effective communication, negotiation and relationship skills.
- Worked on training and transition modules for new hires.
- Functioned on new projects to reduce any delay in work by managing service level.
- Develop on continuous improvements and process growths, evaluating and analyzing deliverables.
- Monitoring and reconciling of reports and quality check through compliance validation in the team.
- Worked directly with end users (customers) to increase client satisfaction level and managing all escalation.
Education
GRADUATE - ECONOMICS
NEHU UNIVERSITY
Meghalaya 04.2005 - 06.2008
Skills
PAYROLL PROCESSING
FLEXIBILITY - ABILITY TO DRIVE RESULTS IN DYNAMIC ENVIRONMENT
COMPLEX PROBLEM SOLVINGSUPERVISORY SKILLSCOLLABORATION: CROSS FUNCTIONAL CO-ORDINATION
AUDITING: INTERNAL & EXTERNAL
OPERATIONAL TESTING
Personal Information
- Date of Birth: 08/14/1986
- Marital Status: MARRIED
Awards
- LEADERSHIP PLATINUM AWARD FOR DRIVING OUTSTANDING BUSINESS RESULTS IN ALL INDIA RANKING.
- TWO GOLD AWARDS FOR SYSTEM ENHANCEMENTS.
- THREE SILVER & TWO BRONZE AWARDS FOR AUTOMATION.
- HCL EMPLOYEE OF THE YEAR FOR DRIVING BUSINESS RESULTS.
- 7 TIMES PERFORMER OF THE MONTH FOR DRIVING BUSINESS RESULTS AND PROVIDING COLLEAGUE SUPPORT.
Disclaimer
I hereby declare that all the above given information is true and to the best of my knowledge.
References
REFERENCES COULD BE MADE AVAILABLE ON REQUEST.
Accomplishments
- Supervised team of 6 staff members.
Interests
Travelling
Cooking
Timeline
Business Operation Manager
Hewitt→ Aon→ Alight→ Wipro
11.2012 - Current
Sr. Customer Service Executive
HCL Technologies Ltd.
07.2008 - 11.2012
GRADUATE - ECONOMICS
NEHU UNIVERSITY
04.2005 - 06.2008