Summary
Overview
Work History
Education
Skills
Personal Information
Awards
Disclaimer
References
Accomplishments
Interests
Timeline
CustomerServiceRepresentative
Amit Kumar Aich

Amit Kumar Aich

Business Operation Manager
Dwarka

Summary

Tactical operations manager with 15+years of experience in managing and supervising the team. Equipped in conceptualize, implement, and develop business procedures in accordance with requirement & SLAs. Mentoring & monitoring the performance of work, offering feedback, and work closely with stake holders and cross functional teams. Specialized in resolving complex procedural, operational delivery issues, governance, and audits. Equipped in handling payroll and projects by maintaining quality standards.

Overview

16
16
years of professional experience
3
3
years of post-secondary education
4
4
Languages

Work History

Business Operation Manager

Hewitt→ Aon→ Alight→ Wipro
Gurugram
11.2012 - Current
  • Developing, implementation and interfacing of process(s) in accordance with governance to ensure accurate delivery.
  • Training & Transition planning according to business needs by maintaining the standard operating procedure.
  • Preparing quality continuous improvements to execute adequate measures and maximize client satisfaction level.
  • Automation of process(s) by preserving SLAs to reduce manual work and the risk of manual error through enhancement.
  • Proficient in payroll processing and making perceptive checks & balances and coordinating deliveries.
  • Building sustainable and differentiated capabilities through proven solutions, deep content expertise and focused innovation.
  • Leading weekly & daily team huddles to understand timely operational deliveries and or any risk & challenges.
  • Planning, managing, and executing any cross functional deliveries and or any out of regular business hour need.
  • Executing and leading all Internal & External audit from Operation(s) standpoint.
  • Managing and serving as first point of contact for all day-to-day deliveries & escalations.

Sr. Customer Service Executive

HCL Technologies Ltd.
Noida
07.2008 - 11.2012
  • An incisive & result oriented Sr. Executive by managing tasks encircling assignment for End Users.
  • Endowed excellent relationship management and effective communication, negotiation and relationship skills.
  • Worked on training and transition modules for new hires.
  • Functioned on new projects to reduce any delay in work by managing service level.
  • Develop on continuous improvements and process growths, evaluating and analyzing deliverables.
  • Monitoring and reconciling of reports and quality check through compliance validation in the team.
  • Worked directly with end users (customers) to increase client satisfaction level and managing all escalation.

Education

GRADUATE - ECONOMICS

NEHU UNIVERSITY
Meghalaya
04.2005 - 06.2008

Skills

    PAYROLL PROCESSING

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Personal Information

  • Date of Birth: 08/14/1986
  • Marital Status: MARRIED

Awards

  • LEADERSHIP PLATINUM AWARD FOR DRIVING OUTSTANDING BUSINESS RESULTS IN ALL INDIA RANKING.
  • TWO GOLD AWARDS FOR SYSTEM ENHANCEMENTS.
  • THREE SILVER & TWO BRONZE AWARDS FOR AUTOMATION.
  • HCL EMPLOYEE OF THE YEAR FOR DRIVING BUSINESS RESULTS.
  • 7 TIMES PERFORMER OF THE MONTH FOR DRIVING BUSINESS RESULTS AND PROVIDING COLLEAGUE SUPPORT.

Disclaimer

I hereby declare that all the above given information is true and to the best of my knowledge.

References

REFERENCES COULD BE MADE AVAILABLE ON REQUEST.

Accomplishments

  • Supervised team of 6 staff members.

Interests

Dancing

Travelling

Cooking

Timeline

Business Operation Manager

Hewitt→ Aon→ Alight→ Wipro
11.2012 - Current

Sr. Customer Service Executive

HCL Technologies Ltd.
07.2008 - 11.2012

GRADUATE - ECONOMICS

NEHU UNIVERSITY
04.2005 - 06.2008
Amit Kumar AichBusiness Operation Manager