Amit Kumar Mishra
Jharsuguda
Summary
Accomplished supply chain professional with nearly 7 years of experience in operations and logistics data analysis. Proven track record in driving performance metrics and achieving process excellence. Strong analytical thinker and team manager, skilled in fostering productive relationships with colleagues and stakeholders. Knowledgeable in industry market trends and best practices.
Overview
7
7
years of professional experience
Work History
Senior Operations Executive
Blue Dart Express Limited
09.2021 - Current
- Currently hold the role of Cluster Head (Operations) at Blue Dart Express Limited, managing and supervising end-to-end Last Mile and First Mile operations for both B2C and B2B segments across entire Western Odisha, which includes 15 Service Centres and 1 warehouse in Sambalpur.
- Managing operations for 90 + pin codes & handling 5000 Shipments per Day including Domestic Priority (DP), E-tail, Surface, Apex, and international shipments for both deliveries and pickups.
- Monitor and analyze daily operational KPIs such as FTR (First Time Right), EDD (Expected Delivery Date), TWD, RVP, and NPS to ensure service excellence.
- Drive NPS (Net Promoter Score) performance across Odisha, aligned with PAN India business targets.
- Prepared and reviewed weekly performance dashboards to identify gaps, implementing corrective action plans to enhance service delivery.
- Drove cost control project LOCUS across Odisha, focusing on operational efficiency.
- Manage and resolve customer escalation as a priority to ensure the best customer experience.
- Led team motivation and engagement initiatives, facilitating training and development for new and existing staff to strengthen operational capabilities.
- Conduct regular performance reviews with Location In-Charges and Shift In-Charges, defining action plans for continuous operational improvement.
- Conduct regular meetings and service review calls with Vendors & key clients to strengthen service delivery and relationships.
- Oversee monthly vendor billing and ensure timely payment processing.
Sr. Executive (Operations)
Flipkart Services Pvt. Ltd.
06.2019 - 09.2021
- Managed last mile operations for large and furniture category shipments across 50+ pin codes in Western Odisha, ensuring timely delivery and customer satisfaction.
- Drove operational performance metrics for all of Odisha, analysing data to identify areas for improvement and enhance service delivery.
- Delivered high level of service to customers in effort to build upon future relationships.
- Kept organisation in compliance with regulations and internal requirements.
- Formed and sustained strategic relationships with clients.
Education
MBA - Operations & Marketing
Mittal School Of Business, LPU
Punjab01-2019
B.Tech - Electrical & Electronics Engg.
Lovely Professional University
Punjab01-2015
12th - CHSE
Vikash Junior College
Bargarh, Odisha01-2010
10th - BSE
Gandghora High School
Jharsuguda, Odisha01-2008
Skills
- Data Analysis
- KPI Reporting
- Advanced Excel
- Inventory Management
- Supply Chain Management
- Warehouse management systems
- Microsoft Office Tools (Word, Excel, PowerPoint)
- Team management
- Problem-solving
- Effective Communication
- Motivation & Inspiration
- Organised Planning
Languages
Odia
Hindi
English
Awards
- Best NPS Performer of the Year, 2023
- Best NPS Performer of the Year, 2024
- Certified E-Commerce Manager, DHL e-Commerce Solution, Kolkata, 2024
- Certified E-Commerce Specialist, DHL e-Commerce Solution, Bhubaneswar, 2023
- Certified in Lean Yellow Belt for Improvement in Performance Matrices (SLOT Adherence), Flipkart, 2020
- Certificate of Participation in Kaizen & 5S Awareness & Techniques, Flipkart, 2019
- Certified as Microsoft Office Specialist for Office Excel 2010, Microsoft, 2018
- Certified in Leadership Skills Professional, V-skills Certified, A Govt. of India & Govt. of NCT Delhi, 2018
DECLARATION
I hereby declare that the information furnished above is true to the best of my knowledge and belief.
Date: Signature
Place:
Timeline
Senior Operations Executive
Blue Dart Express Limited
09.2021 - Current
Sr. Executive (Operations)
Flipkart Services Pvt. Ltd.
06.2019 - 09.2021
MBA - Operations & Marketing
Mittal School Of Business, LPU
B.Tech - Electrical & Electronics Engg.
Lovely Professional University
12th - CHSE
Vikash Junior College
10th - BSE
Gandghora High School