Amit Kumar Sadhukhan
Mumbai
Summary
Results-oriented national manager with 19+ years in retail and valuation business, specializing in sales and business development. Successfully achieved revenue growth through strategic client acquisition and relationship management. Skilled in operational oversight and fostering collaboration across functions to streamline processes. Committed to enhancing customer satisfaction and driving business success through effective team leadership and data-driven decision making.
Overview
21
21
years of professional experience
Work History
National Manager Retail & CANDO Valuations
Mahindra First Choice Wheels Limited
Mumbai
09.2016 - Current
- Directed planning and execution of strategies to achieve monthly and yearly budgeted revenue targets and increase market share.
- Managed client outstanding accounts monthly to enhance cash flow.
- Supervised recovery of outstanding receivables from regional offices, ensuring timely collection.
- Led client management efforts by acquiring new clients and strengthening professional relationships with existing ones.
- Managed training and development for team members and business associates to enhance performance.
- Collaborated with cross-functional departments to streamline information flow and develop strategies for future initiatives.
- Oversaw new product design processes to align with market needs.
Assistant Manager – Business development (East & North2)
TVS Auto Assist (India) Limited
01.2011 - 09.2016
- Managed channel sales business for major clients – Tata Motors Ltd, Oriental Insurance, Apollo Tyres in East & North2 region.
- Aligned sales efforts with budgeted revenue goals, contributing to business growth.
- Successfully achieved the total turnaround the business revenue in East & implemented the good practices of East Region in North2 Region after taking the assignment in April’12.
- Successfully emplaced East region among the Top Three regions in PAN India - Only after South1 & South2.
- Successfully maintained Y-O-Y growth over past couple of FYs.
- Ensuring 0 O/s from any client beyond 60 days.
- Successfully ensured 0 O/s from all the clients beyond 60 days; the benchmark set by the company.
- Developed strong business rapport with clients' regional officials and key dealership personnel to support business growth and ensure smooth operations.
- Oversaw B2C business activities in East to expand market presence.
- Coordination with Service team and Accounts department for smooth business operation.
- Train the dealer staff & make them confident of selling the RSA Membership package to the end customers.
- Ensuring the timely distribution of manpower incentives amongst the dealer staff who are selling the RSA memberships.
- Redressing customer grievances with timely escalation to the next level in required cases.
- Offers not only the state-of-the-art breakdown services to the OEMs, Insurance companies and other corporate customers in India and in other emerging markets. Further, TVS AA would provide breakdown assistance services to all automobiles ranging from two wheelers, three wheelers, passenger cars, Light Commercial Vehicles and Commercial Vehicles. With vehicle sales expected to increase significantly in India, the company is also eyeing to take a pioneering role in B2C market as well.
Assistant Sales Manager – Direct Sales Force
Aviva Life Insurance Company India LTD
10.2009 - 12.2010
- Facilitated achievement of sales targets and overall budgeted sales goals.
- Identified and onboarded financial advisors to strengthen sales team.
- Motivated advisors to complete the refresher programme, enhancing product knowledge and sales effectiveness.
- Coordinated product refresher sessions for advisors and CADPs.
- Supported potential CADPs in initiating business transactions.
- Informed advisors and CADPs about ongoing contests and reward schemes.
- Monitored compliance with company norms by advisors and CADPs, ensuring quality business practices.
- Ensured timely commission payout for advisors and CADPs.
- Provided on-time service to end users.
- Addressed grievances from customers, advisors, and CADPs.
- Supported clients in maintaining active policies to enhance their financial security.
Senior Executive (Chanel Manager)
TATA Tele Services LTD
09.2007 - 09.2009
- Pursued annual sales and revenue targets set by company, contributing to overall business growth.
- Oversaw operations of 11 company-owned branded outlets (Coco) in North Kolkata and Howrah-Hooghly, ensuring alignment with brand standards.
- Managed costs and revenues for each outlet to ensure profitability.
- Trained outlet employees on tariff plan updates and new product launches, enhancing product knowledge and customer service.
- Addressed customer grievances effectively.
- Coordinated with channel partner, Marda Marketing Services Pvt. Ltd, to support business operations.
- Facilitated timely payout releases for channel partner.
- Assisted in inventory management with close coordination with the warehouse.
- Implemented lead-management processes to enhance sales tracking and follow-up.
- Collaborated with cross-functional departments.
- Conducted surprise audits of stock for handsets and RCVs in outlets.
Sales Executive (Branch Banking)
HDFC BANK LTD
06.2006 - 09.2007
Sales Executive
Centurion Bank of Punjab (CBOP)
02.2006 - 06.2006
Sales Executive in Credit Card Division
HBL Global Pvt. Ltd
06.2005 - 01.2006
- streamlined banking operations to improve customer service and operational flow
- Managed customer relationships through consultative sales techniques to attain individual sales goals.
- Achieved company targets by implementing successful sales strategies.
- Resolved customer issues and complaints with quick-thinking problem-solving.
Education
PGDBM - Marketing, HR
IISWBM
Kolkata, WB01-2010
B.Sc - Bio - Science
Calcutta University
Kolkata, WB01-2005
Higher Secondary(Science) - Science
Naihati Narendra Vidyaniketan
Naihati, WB01-2002
Madhyamik - Science
Bhatpara Amar Krishna Pathsala (H.S.)
Naihati, WB01-2000
Skills
- Microsoft Windows 2000 and XP
- Microsoft Office Suite
- Client management
- Market analysis
- Cross-functional collaboration
- Team leadership
- Sales strategy
- Budget management
- Product development
- Customer relationship management
- Training and development
- Problem solving
- Conflict resolution
- Data-driven decision making
- Performance monitoring
Languages
English
Hindi
Bengali
Custom Section
Management Professional: Sales / Business Development / Revenue Enhancement, National Manager – Retail Autoinspekt Valuation Business of Mahindra First Choice Wheels Ltd with 19+ years’ experience in Sales & Business Development in B2B & B2C both the segments. Excel at New Client Acquisition, Managing the existing Clients, Operation Management & Close coordination with the supporting functions to ensure the smooth process flow. PGDBM from IISWBM in Marketing (Major) & HR (Minor).
Additional Qualifications
- Communication course, School Of Language, Ramakrishna mission Institute of Culture, Golpark, 2 years
- IRDA certification course, HDFC Standard Life Insurance
Hobbies and interests
- Reading newspaper.
- Reading Novels of Chetan Bhagat.
Timeline
National Manager Retail & CANDO Valuations
Mahindra First Choice Wheels Limited
09.2016 - Current
Assistant Manager – Business development (East & North2)
TVS Auto Assist (India) Limited
01.2011 - 09.2016
Assistant Sales Manager – Direct Sales Force
Aviva Life Insurance Company India LTD
10.2009 - 12.2010
Senior Executive (Chanel Manager)
TATA Tele Services LTD
09.2007 - 09.2009
Sales Executive (Branch Banking)
HDFC BANK LTD
06.2006 - 09.2007
Sales Executive
Centurion Bank of Punjab (CBOP)
02.2006 - 06.2006
Sales Executive in Credit Card Division
HBL Global Pvt. Ltd
06.2005 - 01.2006
PGDBM - Marketing, HR
IISWBM
B.Sc - Bio - Science
Calcutta University
Higher Secondary(Science) - Science
Naihati Narendra Vidyaniketan
Madhyamik - Science
Bhatpara Amar Krishna Pathsala (H.S.)