Amit Patnaik
Java Developer
Bangalore
Summary
Experienced Technical Specialist with a proven track record of resolving complex technical issues in a fast-paced environment at Alorica.Seeking a career transition into Java development to utilize these skills in a challenging and rewarding environment. Actively developing Java proficiency through problem solving. Ready to contribute to a dynamic team and rapidly learn new technologies.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
1
1
Certification
4
4
Languages
Work History
Technical Support Representative
Alorica India Private Limited
Bangalore
11.2024 - Current
- Delivered exceptional service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
Apprentice
Concentrix Daksh Private Services Limited
Visakhapatnam
05.2023 - 05.2024
- Built strong relationships with team members and supervisors, fostering a positive work environment.
- Enhanced practical skills by assisting experienced professionals in various tasks.
- Provided exceptional service to policyholders, addressing inquiries regarding policy coverage, claims processing, and billing.
- Processed policy changes, renewals, and cancellations accurately and efficiently, adhering to company guidelines and regulatory requirements.
- Maintained detailed records of customer interactions and transactions using CRM software.
- Collaborated with other departments, such as claims and underwriting, to ensure seamless customer experience.
Education
Master's of Computer Application - Software Engineering
Lovely Professional University
Jalandhar, India 06.2024 - Current
Bachelor of Science - Computer Science
Aditya Degree College
Visakhapatnam 09.2020 - 11.2023
Skills
Java
Spring Boot
AWS
Microservices
HTML,CSS,JS
DOCKER
Spring Frameworks and JDBC
Certification
Java Spring Framework 6 with Spring Boot 3
Timeline
Java Spring Framework 6 with Spring Boot 3
01-2025
Technical Support Representative
Alorica India Private Limited
11.2024 - Current
Master's of Computer Application - Software Engineering
Lovely Professional University
06.2024 - Current
Apprentice
Concentrix Daksh Private Services Limited
05.2023 - 05.2024
Bachelor of Science - Computer Science
Aditya Degree College
09.2020 - 11.2023
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