Amit Sahu
Sr. Associate Technical Support
Hyderabad,Telangana
Summary
B.E in Computer Science from RGPV(Bhopal) with more than 5 Years in Tech Support Operations, Project Co-ordination & MIS Reporting. Well known for exceptional troubleshooting skills along with adherence to time & budget limit. Adept at Interpreting and analyzing data for business solutions.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
Work History
Sr. Associate Technical Support
Tech Mahindra Ltd.
Hyderabad, Telangana
07.2019 - Current
- Respond to the incidents / issues reported by Customer predominantly through Voice Interaction and through email, chat and remote support.
- Identify, investigate and diagnose the issue and take necessary action viz resolve or assign the issue to right assignment group.
- Capture all incidents in incident tracker tool and assign the cases to relevant assignment group as per process and ensures proper documentation.
- Provide resolution to customers and train new recruits in the team for the same.
Technical Support Executive
Teleperformance India
Jaipur, Rajasthan
06.2018 - 06.2019
- Respond to the incidents / issues reported by Customer predominantly through Voice Interaction and through email, chat and remote support.
- Identify, investigate and diagnose the issue and take necessary action viz resolve or assign the issue to right assignment group
- Capture all incidents in incident tracker tool and assign the cases to relevant assignment group as per process and ensures proper documentation.
- Provide resolution to customers.
Claims Executive
Star Health & Allied Insurance Co.
Bhopal, Madhya Pradesh
07.2017 - 06.2018
- Undertake processing of Claims, Premium and Technical Accounting
- Taking follow up with concerned teams and sharing regional reports to the teams regarding claims status.
- Work to agreed priorities daily.
- Ensure all allocated cases are handled effectively through to the completion.
- Participate in team and continuous improvement forums as required.
- Work in other blocks to balance work across the team when required.
MIS Executive
Shriram Life Insurance Co.
Bhopal, Madhya Pradesh
07.2015 - 07.2017
- Downloading Data from Systems and mapping the same as per the requirement,
- Coordinating with different teams for the data and checking its accuracy.
- Preparing Daily, Weekly & Monthly MIS Reports.
- Preparing presentations, Graphs and analytical reports.
- Coordinating with the branches for feedback and different requirements
- Support the Manager in rolling out the new Projects and Initiatives and also updating on the progress and its impact.
Education
Bachelor of Engineering - Computer Science
RGPV
Bhopal 07.2011 - 07.2015
XII - Science
O.P.M SIkshan Kendra
Shahdol, MP 07.2010 - 07.2011
Skills
MS Excel
Reports generation
MIS
Project co-ordination
Front End Web Development
HTML
CSS
Bootstrap
JavaScript
Angular
Technical analysis
Technical Support
File system administration
Timeline
Sr. Associate Technical Support
Tech Mahindra Ltd.
07.2019 - Current
Technical Support Executive
Teleperformance India
06.2018 - 06.2019
Claims Executive
Star Health & Allied Insurance Co.
07.2017 - 06.2018
MIS Executive
Shriram Life Insurance Co.
07.2015 - 07.2017
Bachelor of Engineering - Computer Science
RGPV
07.2011 - 07.2015
XII - Science
O.P.M SIkshan Kendra
07.2010 - 07.2011