Summary
Overview
Work History
Education
Skills
Timeline
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Amit Sahu

Sr. Associate Technical Support
Hyderabad,Telangana

Summary

B.E in Computer Science from RGPV(Bhopal) with more than 5 Years in Tech Support Operations, Project Co-ordination & MIS Reporting. Well known for exceptional troubleshooting skills along with adherence to time & budget limit. Adept at Interpreting and analyzing data for business solutions.

Overview

6
6
years of professional experience
5
5
years of post-secondary education

Work History

Sr. Associate Technical Support

Tech Mahindra Ltd.
Hyderabad, Telangana
07.2019 - Current
  • Respond to the incidents / issues reported by Customer predominantly through Voice Interaction and through email, chat and remote support.
  • Identify, investigate and diagnose the issue and take necessary action viz resolve or assign the issue to right assignment group.
  • Capture all incidents in incident tracker tool and assign the cases to relevant assignment group as per process and ensures proper documentation.
  • Provide resolution to customers and train new recruits in the team for the same.

Technical Support Executive

Teleperformance India
Jaipur, Rajasthan
06.2018 - 06.2019
  • Respond to the incidents / issues reported by Customer predominantly through Voice Interaction and through email, chat and remote support.
  • Identify, investigate and diagnose the issue and take necessary action viz resolve or assign the issue to right assignment group
  • Capture all incidents in incident tracker tool and assign the cases to relevant assignment group as per process and ensures proper documentation.
  • Provide resolution to customers.

Claims Executive

Star Health & Allied Insurance Co.
Bhopal, Madhya Pradesh
07.2017 - 06.2018
  • Undertake processing of Claims, Premium and Technical Accounting
  • Taking follow up with concerned teams and sharing regional reports to the teams regarding claims status.
  • Work to agreed priorities daily.
  • Ensure all allocated cases are handled effectively through to the completion.
  • Participate in team and continuous improvement forums as required.
  • Work in other blocks to balance work across the team when required.

MIS Executive

Shriram Life Insurance Co.
Bhopal, Madhya Pradesh
07.2015 - 07.2017
  • Downloading Data from Systems and mapping the same as per the requirement,
  • Coordinating with different teams for the data and checking its accuracy.
  • Preparing Daily, Weekly & Monthly MIS Reports.
  • Preparing presentations, Graphs and analytical reports.
  • Coordinating with the branches for feedback and different requirements
  • Support the Manager in rolling out the new Projects and Initiatives and also updating on the progress and its impact.

Education

Bachelor of Engineering - Computer Science

RGPV
Bhopal
07.2011 - 07.2015

XII - Science

O.P.M SIkshan Kendra
Shahdol, MP
07.2010 - 07.2011

Skills

    MS Excel

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Timeline

Sr. Associate Technical Support

Tech Mahindra Ltd.
07.2019 - Current

Technical Support Executive

Teleperformance India
06.2018 - 06.2019

Claims Executive

Star Health & Allied Insurance Co.
07.2017 - 06.2018

MIS Executive

Shriram Life Insurance Co.
07.2015 - 07.2017

Bachelor of Engineering - Computer Science

RGPV
07.2011 - 07.2015

XII - Science

O.P.M SIkshan Kendra
07.2010 - 07.2011
Amit SahuSr. Associate Technical Support