Mohammed Sohail Akram
Sr. Associate Technical support
Hyderabad
Summary
Highly dedicated and technically proficient professional with 4+ years of experience in troubleshooting complex network issues. Renowned for delivering outstanding quality and service, possesses a proven track record of efficiently and effectively resolving intricate technical problems. Strong attention to detail and deep understanding of network systems consistently ensure seamless connectivity and optimal performance for clients.
Overview
5
5
years of professional experience
7
7
years of post-secondary education
3
3
Languages
Work History
Sr. Associate Technical support
Techmahindra
01.2022 - Current
- My role as a Sr Associate Technical support is to deliver excellent customer support by troubleshooting the issues on wireless device.
- I use my knowledge of computer software, hardware, and procedures to identify and resolve technical issues.
- Diagnosing and repairing faults.
- Resolving network issues.
- Installing and configuring hardware and software like new devices, hotspot devices, internet devices and ordering new equipments.
- Following up with clients to ensure the problem is resolved while working on new tools.
- Replacing or repairing the necessary parts.
- Managing multiple cases at one time of different customers.
Digital Interaction Advisor
[24]7.ai
01.2020 - 01.2022
- Worked passionately in customer service in high volume chat flow in night shifts
- Handled 50+ chats daily with duties that included retrieving customers data, handling bill, Queries and presenting relevant product information
Education
BSC - MSCS
Siddhartha Degree College
Hyderabad, India 01.2014 - 01.2018
INTERMEDIATE - M.P.C
Nalanda Jr.COLLEGE
01.2013 - 01.2015
SSC - undefined
Gyan Vatika High School
01.2012 - 01.2013
Skills
Microsoft Office
Android software
IOS software
Computer Hardware
Personal Information
- Father's Name: Mr. Mohammed Osman
- Mother's Name: Mrs. Khairunissa Begum
- Date of Birth: 08/29/97
- Gender: Male
- Nationality: Indian
- Marital Status: Single
- Religion: Islam
Selfevaluation
- Good at Teamwork
- Quick learning and adaptability to changes
- Good analyzing Skills
- Hard working with Commitment
Disclaimer
I hereby declare that the above information is true and correct to the best of my knowledge and belief.
Accomplishments
PAT On Back Award / Bravo Award Tech Mahindra – Q2 & Q3
Top performer of the month - August- [24]7.ai - Q3
Top performer of the month - December- [24]7.ai- Q4
aquarist, Fitness Enthusiast
I am an aquarist who loves to manage aquariums with different types of fishes either planted or non planted. I am also a fitness enthusiastic who regularly engage in gym workouts to maintain a healthy and active lifestyle.
Timeline
Sr. Associate Technical support
Techmahindra
01.2022 - Current
Digital Interaction Advisor
[24]7.ai
01.2020 - 01.2022
BSC - MSCS
Siddhartha Degree College
01.2014 - 01.2018
INTERMEDIATE - M.P.C
Nalanda Jr.COLLEGE
01.2013 - 01.2015
SSC - undefined
Gyan Vatika High School
01.2012 - 01.2013
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