Amit Sharma
Salesforce Lead Consultant
Kolkata
Summary
Highly skilled Sr. Salesforce Consultant with overall 9.8 years of IT experience and 9 years hands-on experience in designing, implementing and customizing Salesforce solutions and having an overall IT experience. Proven track record of delivering complex CRM projects, optimizing business processes, and integrating third-party applications. Adept at translating business requirements into efficient, scalable Salesforce solutions that drive growth and enhance customer satisfaction.
Overview
10
10
years of professional experience
15
15
Certifications
Work History
Package Solution Consultant
IBM
Kolkata
08.2022 - Current
- Worked on Apex and Lightning Web Components. Successfully build enhancements from scratch as to be a new functionality to be rolled.
- Streaming APIS, and platform event integrations with LWC and apex, passing data from one to another.
- REST API integrations, and callout’s/callin’s with authorization and authentication.
- Worked on Salesforce Genesys CTI Connector integration.
- Developed and implemented Genesys soft phone integration with salesforce, and end to end data flow.
- Email to Case routing engine and fetching voice transcript from Genesys PureCloud.
- Streamlined workflow management by deploying custom approval and rejection history flows across multiple Case and Customer stages.
- As a Sr. Consultant cum Tech Lead, I am having responsibilities to take care of issues raised from the client side including Features and bugs within the sprint.
- Co-ordinating with the developers for any blockers if he/she has while development.
Senior Salesforce Developer
Stellantis (Formerly FCA)
Hyderabad
06.2021 - 08.2022
- Worked on Developing and maintaining the Contact Center for the client on Genesys integrated with Salesforce.
- Successfully Implemented Salesforce Genesys WDE edition integration on SCAPI (Service Client API).
- Develop and maintain custom applications on the Salesforce platform.
- Worked on to Integrate Salesforce with external systems and data platforms using REST and SOAP APIs.
- Ensured scalability, performance, and security of Salesforce applications.
- Mentored and guided junior developers.
- Well versatile with different Salesforce Clouds like Sales, Service, Mulesoft and vlocity.
Salesforce Developer
Wipro Technologies
Hyderabad
07.2015 - 06.2021
- Develop Apex (classes and triggers), Lightning Components, and Visualforce to extend Salesforce in order to support business requirements.
- Application development, including basic Visualforce pages/Lightning pages, Lightning Web Components.
- Assist with each release cycle to implement and deploy new/updates to existing applications and code.
- Working with integrated applications such as SAP, Genesys and PureCloud.
- Testing (unit and systems), and debugging.
- Striving towards coding best practices and data quality.
Education
Bachelor of Technology - Electronics And Communication Engineering
Bengal College Of Engineering And Technology
Durgapur 04.2001 -
Skills
Apex
Lightning Web Component
Visualforce
SOQL & SOSL
REST API
SOAP API
JavaScript
Data loader
OmniStudio
Vlocity
MuleSoft
Version Control System
Bit Bucket
GitHub
GitLab
Copado
Certification
Salesforce Certified Platform Developer I.
Timeline
Package Solution Consultant
IBM
08.2022 - Current
Senior Salesforce Developer
Stellantis (Formerly FCA)
06.2021 - 08.2022
Salesforce Developer
Wipro Technologies
07.2015 - 06.2021
Bachelor of Technology - Electronics And Communication Engineering
Bengal College Of Engineering And Technology
04.2001 -
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