Amit Sharma

I am responsible for overseeing daily airport operations, ensuring safety, efficiency, and compliance with aviation regulations. This role involves managing staff, coordinating with airlines, and government agencies, and ensuring a seamless experience for passengers.

• Key Responsibilities: Operations Management: Oversee airport facilities, ground operations, and airside activities to ensure smooth and efficient functioning.
• Safety & Compliance: Ensure compliance with aviation regulations, security protocols, and safety standards set by authorities like the FAA, ICAO, or DGCA.
• Staff Supervision: Lead and manage airport personnel, including ground staff, customer service teams, security, and maintenance crews.
• Customer Experience: Enhance passenger services by managing check-in, baggage handling, boarding, and terminal facilities efficiently.
• Airline Coordination: Work closely with airlines, handling agents, and ground service providers to streamline operations and minimize disruptions.
• Emergency Response: Develop and implement emergency procedures for incidents such as security threats, medical emergencies, or adverse weather conditions.
• Regulatory Liaison: Maintain strong communication with government authorities, customs, immigration, and law enforcement agencies.
• Public Relations: Address passenger concerns,manage media interactions, and uphold the airport's reputation.

• Identify , develop marketing strategy based on knowledge of establishment objectives, market characteristics and cost ad markup factors
• Collaborated with vendors to resolve issues and negotiate sales quotas.
• Identified opportunities for growth within the territory and collaborated with sales teams to ensure goal attainment.
• Exceeded regional annual sales target by 128%.
• Developed sales strategies and improved profitability by utilizing multiple marketing channels.
• Closed an average of 450 sales calls each quarter.
• Organized promotional events and interacted with the Travel and Holidays community to increase sales volume.
• Developed new profit opportunities by effectively managing resource allocation to align with sales objectives.
• Developed long-term customer partnerships that increased sales and margin growth.
• Promoted company development through market expansion and effective sales strategy.
• Developed a comprehensive training program for new sales associates.
• Attended weekly meetings with the VP of Sales to discuss strategies.
• Responsible to Increase our BSP sale on Online/offline Products
• Handling sale and marketing for Srilankan Airline, Ethiopian Airline, Ukraine International Airline, Royal Brunei Airline.
• Handling Non Air Products i.e Holland America Cruise, Alamo car Rental, A-Rosa river cruise, ISIC cards for students.

• Resolved all issues professionally and in a timely manner.
• Fostered client relations to acquire new accounts and increase revenue.
• Performed investigations on market flows to identify seasonal trends and forecast consumer needs.
• Coordinated with Corporate houses for their Travel related requirement.

• Maximized revenue by turning simple inquiries into reservations.
• Tele-calling.
• Greeted and assisted guests by gathering information pertaining to reservations or requests.
• Negotiated group rates with hotels to meet budget and client requirements.
• Documented all customer and booking information in a detailed and accurate manner.
• Responded quickly to telephone, email, online and in-person requests to book or update services.

• Created daily floor sheets outlining reservations.
• Maximized revenue by turning simple inquiries into reservations.
• Responded quickly to telephone, email, online and in-person requests to book or update services.