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Associate Principal Engineer

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With 16 years of experience in ITIL-based service delivery and service management, I have developed a strong expertise in overseeing, coordinating, and optimizing daily operations to meet the service levels agreed upon with clients, as defined by SLAs or equivalent documents. I have consistently focused on improving service performance and ensuring alignment with client expectations.
In my role, I supervise and manage resources allocated to client contracts, representing the client’s viewpoint within the delivery organization to ensure seamless service delivery. I collaborate with cross-functional teams, leveraging project management techniques to ensure successful delivery, on-time execution, and continuous improvements in service quality.
I have a strong background in Agile methodologies, applying Agile practices to enhance flexibility, improve team collaboration, and accelerate service delivery cycles. By integrating Agile principles into service delivery processes, I drive iterative improvements and respond quickly to evolving client needs, ensuring that we not only meet but exceed client expectations.
Key Areas of Expertise:

  Service Delivery Management: Oversee and manage end-to-end service delivery in line with ITIL best practices, ensuring client satisfaction and performance optimization.
  Project Management: Lead projects from initiation through execution, utilizing Agile principles and methodologies to ensure efficient and timely service delivery.
  Agile Methodologies: Implement Agile practices to enhance service delivery speed, improve responsiveness, and foster continuous improvement.
  Client Liaison: Serve as the client’s point of contact, ensuring alignment between client expectations and internal delivery teams.
  SLA & KPI Management: Monitor, track, and report on SLA adherence and performance against key service metrics, driving accountability and improvement.


Resourceful professional in technology support, known for high productivity and efficient task completion. Specialize in Office 365 issues, SharePoint, software installations, troubleshooting, system configuration, and security protocols management. Excel in problem-solving, communication, and teamwork, using these soft skills to effectively resolve issues and improve network performance.

Highly experienced Major Incident Manager with over 7.8 years in IT service management and cloud support. Proven track record in effectively managing critical incidents, optimizing resolution times, and leading cross-functional teams in fast-paced environments. Skilled in utilizing ServiceNow, Jira, ITIL best practices, and cloud technologies such as AWS and Azure. Acknowledged for exceptional communication skills, adept stakeholder management, and proactive approach to problem-solving, resulting in decreased downtime and enhanced service delivery.

Technology Integration Engineer with 9+ years of experience leading cloud migrations, infrastructure modernization, and enterprise integration initiatives. Expert in Microsoft 365, Azure, virtualization, and automation. Known for delivering seamless transitions, improving security posture, and optimizing performance across complex environments.

AMIT SHIVHARE

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DevOps engineer

Operation Lead

Senior Developer

Java Developer

Java Developer

Education

BE -

12th -

10th -

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DevOps engineer

Operation Lead

Senior Developer

Java Developer

Java Developer

BE -

12th -

10th -

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