AMIT SINGH
Mohali Punjab India
Summary
Profile summary: Organized working professional with work experience of more than 12 years in Sales development, Customer Service, Training and Team management with responsive leadership qualities. High in passion, hard working, enthusiastic, honest and easy adaptability to changes. Successful in building relationships with customers and channel partners.
Career objective: To seek and maintain full-time position that offers professional challenges utilising interpersonal skills, excellent time management and problem-solving skills while making a significant contribution to the success of the Organization.
Overview
13
13
years of professional experience
Work History
Territory Manager - Sales and Service
POSP Vertical, Hero Insurance Broking India Pvt Ltd.
2022.04 - Current
- Managing Motor and Health insurance business in Punjab and Himachal India.
- Responsible for recruitment and activation of distribution channels.
- Onboard new employees with training and new hire documentation.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Manager
Kotak Mahindra GIC LTD
2021.08 - 2022.03
- Responsible for recruitment and activation of distribution channels.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Onboard new employees with training and new hire documentation.
- Facilitate training sessions for agents to qualify IC-33 exam.
Unit Sales Manager
ICICI Lombard GIC LTD
2017.09 - 2021.08
- Recruitment of channel partners and driving them for new business and renewals retention.
- Facilitate training sessions for agents to qualify IC-38 IRDA exam
- To solve concerned problems/issues and develop a strong relation with the distributors and customers.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Area Manager
Immense Insurance Brokers
2014.09 - 2017.08
- Recruiting, Training and driving workforce of telesales and marketing executives.
- Provide resolution to telesales executives and marketing officers regarding queries raised by clients
- Handling customer Queries and claims settlements
- Maintaining Regular follow up with distribution channels and Customers to retain renewal Business
Customer Service Representative
Big Gain Financial Services
2010.10 - 2014.08
- Communicate with customers through calls and emails to assist them with their enquiries.
- Handle complaints, provide appropriate solutions and alternatives within the time limits.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer enquiries and complaints quickly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Education
Bachelor Of Arts - Sociology
Hemwati Nandan Bahuguna Garhwal University
Uttarakhand India08.2014
Higher Secondary School - Middle School Education
Uttaranchal Board
Uttarakhand IndiaSkills
- Customer Service Management
- Effective customer relationship building
- Operational efficiencies
- Team Supervision
- Sales Development
- Negotiation
- Group Presentations
- Easy Adaptability
- Product and Service Sales
Additional Information
Father. - Hukam Singh
Mother - Usha Devi
DOB - 1st July 1991
Marrital status - Single
Hobbies. - Traveling and Exploring
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Territory Manager - Sales and Service
POSP Vertical, Hero Insurance Broking India Pvt Ltd.
2022.04 - Current
Manager
Kotak Mahindra GIC LTD
2021.08 - 2022.03
Unit Sales Manager
ICICI Lombard GIC LTD
2017.09 - 2021.08
Area Manager
Immense Insurance Brokers
2014.09 - 2017.08
Customer Service Representative
Big Gain Financial Services
2010.10 - 2014.08
Bachelor Of Arts - Sociology
Hemwati Nandan Bahuguna Garhwal University
Higher Secondary School - Middle School Education
Uttaranchal Board
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