AMIT SURVE
Senior Operations Executive
KALYAN
Summary
Dynamic and results-oriented Operations Executive with over 8 year's of experience in driving efficiency and improving operational performance across diverse industries. Proven track record in strategic planning, process optimization, and team leadership, with a focus on delivering measurable results. Skilled in developing and implementing policies that enhance productivity and reduce costs. Strong analytical abilities combined with exceptional communication and interpersonal skills.
Overview
9
9
years of professional experience
Work History
Senior Operations Executive
Aakash Educational Service Limited
11.2022 - Current
- Ensure Customer Satisfaction (Students and Parents) and retention
- Ensure Proper Communication and relationship with all the students and parents for entire course duration
- Ensure proper collection of revenue and reduce branch expenses
- Co-ordinate with all departments at branch/region/Corporate office
- Ensure proper day to day office activities
- Ensure proper Maintenance, Replacement and repair of office assets
- Ensure general cleanliness, appearance and safety of the office premises
- Having a good knowledge in operating Salesforce and ERP software.
Operations Executive
D.K Holdings (Real Estate Company)
11.2020 - 10.2022
- Ensuring the smooth running of the office, including managing the reception area and office inventory
- Managing incoming and outgoing correspondence, including phone calls, emails, letters, and packages
- Scheduling meetings, appointments, and events, and taking meeting minutes
- Keeping office documents organized, and maintaining and organizing company records
- Assisting staff and customers, and liaising with suppliers and contractors
- Basic troubleshooting of office equipment like printers and computers.
Department Manager
Godrej Nature's Basket
08.2018 - 10.2020
- Joined as a Department Manager in One of The Biggest Luxury Store in India
- Handling Dairy and Bakery, which is one of the fresh departments in the store
- Analysed and evaluated departmental performance, resulting in a 20% improvement in overall performance
- Provided effective leadership and direction to department staff, resulting good Net Promoter Score and increase in customer satisfaction
- Developed and implemented training plans for staff, resulting in increase in employee competencies
- Handling Emails and Guest Concerns, updating sales report, effectively handling the team of 12 members and checking sales accounting at end of the day.
Assistant Store Manager
Dominos Pizza Pvt Ltd: Jubiliant Food Works
01.2016 - 08.2018
- Managed store operations, ensuring compliance with all applicable laws and regulations and following the SOP's
- Managed store staffing, including scheduling, hiring, and training of new employees
- Utilized customer feedback to identify areas where store processes could be improved
- Developed and implemented a marketing strategy that resulted in a 20% increase in store sales every month
- Monitored store performance, providing regular reports to upper management
- Implemented new policies and procedures to streamline store operations and increase employee productivity.
Education
Bsc in Hotel Management -
Anjuman-I-Islam's Institute of Hotel Management
Higher Secondary School - undefined
DKVC College
Secondary School Certificate - undefined
St. Mary's High School
Skills
Decision Making
Leadership Skills
Flexibility and Adaptability
Ability to Learn Quickly
Customer service
Problem Solving
Accomplishments
- Negotiated contracts with suppliers that reduced material costs by 10% and improved delivery timelines.
- Established a training program for staff that improved team productivity and reduced employee turnover.
- Introduced new customer feedback mechanisms that increased satisfaction ratings from 50% to 60% over six months.
Personal Information
Date of Birth: 07/06/1994
Languages
English
Marathi
Hindi
Timeline
Senior Operations Executive
Aakash Educational Service Limited
11.2022 - Current
Operations Executive
D.K Holdings (Real Estate Company)
11.2020 - 10.2022
Department Manager
Godrej Nature's Basket
08.2018 - 10.2020
Assistant Store Manager
Dominos Pizza Pvt Ltd: Jubiliant Food Works
01.2016 - 08.2018
Bsc in Hotel Management -
Anjuman-I-Islam's Institute of Hotel Management
Higher Secondary School - undefined
DKVC College
Secondary School Certificate - undefined
St. Mary's High School
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