Amit Verma

• End to end monitoring & controlling of Enf-I & Surveillance at division level
• Lead enforcement inspection activities in respective division
• Responsible for allocating and reviewing all the leads received from various sources.
• Monitoring productivity for Enf-I & surveillance at division level
• Overall experience of over 22 years.

• Responsible for Strategic Planning & Execution of Business Goals and Business Development and Marketing of the Company
• Ensure Maximizing Operating Efficiencies and Enhancing Business Revenue & Reduce Operating Costs by Improving Customer Satisfaction & Enhancing Brand Image.
• Enhancing Human Capital resulting in higher Employee Engagement.
• Responsible for 360 degrees Stake Holder Management

• Responsible for revenue generation through timely meter reading & correct invoicing of SLCC & MLCC consumers
• Optimizing the costs incurred in running the department
• Preparation & Monitoring of Scheduled Meter Reading Cycle of SLCC & MLCC, timely completion of
• Packing, Billing, Post Audit & Invoicing schedule and taking pro-active measures to correct any slackness in billing cycles
• Monitoring at the time of Cycle Finalization on SAP-ISU for better control on Reading Parameters
• Resolution of hold cases in coordination with respective divisions to achieve optimum quality of billing for SLCC & MLCC
• Adherence to the SOPs & other regulatory guidelines / norms
• Coordination with divisions and circles to resolve Joint Invoicing consumer query and payments
• Monitor resolution of Not Read/ Not downloaded cases in coordination with the divisions & MMG teams
• Strive for automation & IT deployment to enhance operational efficiency
• Ensure availability & upkeep of Common Meter Reading Instrument (CMRI) for correct & timely meter reading
• Coordination with IT for hardware/software issues in data center & billing
• Customer Satisfaction/ Stakeholders Management
• Reduction & timely resolution of complaints related to incorrect billing to achieve high level of customer satisfaction
• Provide Single Widow Solution to Joint Invoicing Consumers of MLCC (accurate billing, proper bill delivery, resolve their queries, etc.)
• Implementing robust grievance redressal & vigilance system to eliminate opportunities for corruption, malpractices & irregularities
• Maintain effective strategic relationships with consumers & other stakeholders

• Responsible for handling the team of Data Centre of 14 divisions which handles the meter reading and bill distribution of more than 15 lac consumers. The RCM operation is managed through Revenue Cycle Management application which provides functionalities such as uploading Form Y for the PDS, downloading meter readings to the server, pre-audit etc. It also helps in generating various MIS regarding reading quality etc. Billing is done through SAP-ISU Billing module.
• Responsible for generating various billing and business parameter reports for top management review and planning.
• Responsible for procuring and managing the meter reading instruments such as Hands held device, optical cables, 9 pin cables etc.
• Responsible for the complete revenue life cycle from generation of Meter Reading and Bill distribution schedule to bill delivery to consumer at their doorstep or through E-mails, for bill payments, through SAP IS-U (Industry Specific Solutions for Utilities Industry)
• Handling the team of Field Auditors through MRDC module, which is an Oracle based application for generating meter reading audit leads and analysing the same.
• Resolving Exception cases such as provisional bills & hold cases, non-downloading meters, tempered meters etc. Survey and establishing dues transfer cases. Survey of Tariff Violation Cases.
• Responsible for complete life cycle of IGMS meter reading, data capturing, bug fixing w.r.t the HES and data communication.
• Developed and implemented performance metrics to drive efficiency in power distribution operations.
• Managed cross-functional teams to streamline project execution and improve operational workflows.
• Oversaw budget allocation, ensuring optimal resource utilization for various projects and initiatives.
• Directed crisis management (during Covid-19 & server crash) efforts during system outages, minimizing impact on customers through effective communication strategies.
• Formulated policies and procedures to streamline operations.
• Managed budget implementations, employee evaluations, and contract details.

• Responsible for handling the team of Data Centre of 14 divisions which handles the meter reading and bill distribution of more than 15 lac consumers. The RCM operation is managed through Revenue Cycle Management application which provides functionalities such as uploading Form Y for the PDS, downloading meter readings to the server, pre-audit etc. It also helps in generating various MIS regarding reading quality etc. Billing is done through SAP-ISU Billing module.
• Responsible for generating various billing and business parameter reports for top management review and planning.
• Responsible for procuring and managing the meter reading instruments such as Hands held device, optical cables, 9 pin cables etc.
• Responsible for the complete revenue life cycle from generation of Meter Reading and Bill distribution schedule to bill delivery to consumer at their doorstep or through E-mails, for bill payments, through SAP IS-U (Industry Specific Solutions for Utilities Industry)
• Handling the team of Field Auditors through MRDC module, which is an Oracle based application for generating meter reading audit leads and analysing the same.
• Resolving Exception cases such as provisional bills & hold cases, non-downloading meters, tempered meters etc. Survey and establishing dues transfer cases. Survey of Tariff Violation Cases.

• supervising team of field auditors through MRDC module, Oracle-based application for generating meter reading audit leads and performing analysis.
• Addressed exception cases related to provisional bills and non-downloading meters. Performed surveys on dues transfer cases, increasing operational efficiency. Evaluated tariff violation cases to uphold regulatory standards.
• offering training across various modules.
• Led cross-functional teams to strategize and implement operational improvements in power distribution.
• Developed and executed project plans, ensuring alignment with organizational goals and regulatory requirements.
• Streamlined processes, reducing operational costs while enhancing service delivery efficiency across departments.
• Collaborated with stakeholders to analyze performance metrics, driving data-informed decision-making for strategic initiatives.
• Extracting reports related to all business parameters and preparing reports and MIS for management review.
• This profile required the skill set for resolving issue posing hindrance to achieving organisational targets of AT&C losses in coordination with all 14 business divisions. Handling the data analysis, the impact of change in key figures and change management in case of dynamic change in business scenario.

• Responsible for managing the hardware asset and software trouble shooting across 100 locations of the company through a dedicated team of hardware, software and networking engineers.
• Responsible for managing various in-house applications such as Asset Management Module, Revenue Cycle Module, Common Access System, Dispensary management System, DRONA- the simulator, MIDAS- the smart grid solution.
• Also assisted in management through SAP-ISU and SAP-R3 server applications and modules such as DM (Device Management), FICA (Billing and Financial management module) and CS (Customer Services)

• Responsible for billing of 1.2 lac consumers through meter reading, pre-audit, and bill delivery to their doorstep, with the assistance of meter reading, bill distributors and data centre staff.
• Responsible for resolving the bill related complaints through the team of billing clerks which works on an Oracle based in-house billing application called Bill Amendment Module (BAM).
• Resolving the chronic billing and metering exception cases (Manual cases) such as provisional bills, hold cases, non-downloading meters, tempered meters etc.
• Handling the team of Data Centre of the division (Revenue Collection Module; RCM) which handles the meter reading and bill distribution.
• Handling the Handling the team of "New" connection (Power Supply Module; PSM).
• Handling the technical feasibility, commercial feasibility against new connection requests.
• Handling the team of Recovery (Revenue Protection Group; RPG).
• Handling the surveillance module and defaulter list with appropriate action plan.
• Handling dues transfer cases.
• Handling court cases of various courts such as CGRF, CDRF, District court, High Court, Ombudsman etc.
• Decision making regarding category misuse theft for any connection provided (Tariff Violation Cell; TVC).
• Providing training on various modules.
• Trainer for SAP recovery module for BYPL users

Project 01: Reusable Components
Project Details: The project objective is to study, design and build a web-based repository for the HCL employees. This site provides user, provision to upload a component which can be reused and also download the existing component available on the site. The component goes through a cycle (from uploading component to the site to finally viewing that component on the site), i.e., there is a process that is followed for each component. The system helps in maximizing the utilization of the resources available in the organization.
Team Size: 10
Role: Involved at various levels:
● Interaction with internal client to study and gather requirement specifications of the system to be developed.
● Preparing checklists for Programming standards, User Interface Design (UID)
● Development and integration of various modules.
● Testing of the application.
Platform: JSP, Java Beans, Oracle 8, Java Script, HTML, Windows NT/2000, VSS, Toad.

Project 02: Transport Management System
Project Details: The project objective is to study, design and build application for DSCL. The application will provide DSCL, the best route or the most optimal solution for transporting the fertilizers from the dockyards to the DSCL warehouses and finally to the wholesalers. The solution with the least cost and time for the transportation will be the most optimal solution. The forms and the reporting system will be developed using VC++ and the optimization will be done using “ILOG optimization engine”.
Role: Involved at various levels:
● Interaction with client (DSCL) to study and gather requirement specifications of the system to be developed.
● Preparing checklists for Programming standards, User Interface Design (UID).
● Generation of reports.
● Testing of the application.
Platform: Visual C++ 6.0, MS Excel sheets, Windows NT/2000, Oracle 8, Toad, ILOG Optimization Engine.

• Led team in executing operational strategies to enhance efficiency and productivity.
• Developed employee training programs to improve performance and retention rates.
• Implemented process improvements that reduced costs while maintaining service quality.
• Monitored key performance indicators to ensure alignment with organizational goals.

Led team responsible for new connection power supply module implementation. Conducted technical and commercial feasibility assessments for new connection requests. Managed divisional billing team to ensure accurate billing processes. Provided training on various modules to enhance team performance. Generated corporate management information system reports for strategic insights. Coordinated feedback with centralized billing unit to improve efficiency. Prepared bills for temporary connections using SAP IS-U software. Resolved consumer billing issues for total consumer base of 105,000.