AMITAVA CHAKRABORTY
Quality Analyst
Kolkata,WB
Summary
- To work with an organization where I can learn new skills and increase my abilities for the organizational goals as well as myself.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
2
2
Certifications
3
3
Languages
Work History
Quality Analyst
Maxicus
11.2024 - Current
- I have been working as a Quality Analyst for Swiggy Instamart Chat process.
- Provided detailed reports on quality metrics to senior management, enabling informed decision-making regarding process improvements.
- Conducted thorough root cause analyses on recurring defects, resulting in the implementation of effective corrective actions.
- Analyzed quality and performance data to support operational decision-making.
Customer Service Representative
Maxicus
09.2023 - 10.2024
- I have worked as a CSE for Swiggy Instamart Chat and Voice process.
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Matriculation Examination -
Calcutta Airport English High School
Kolkata, India02-2016
Higher Secondary Examination -
National Institute of Open Schooling
Kolkata, India04-2020
Bachelor of Arts - Geography
Dum Dum Motijheel Rabindra Mahavidyalaya
Kolkata, India 04.2020 - 2024.01
Skills
Communication Skills
undefinedCertification
Web Development Certification from Internshala
Disclaimer
I do hereby declare that all information given by me is true and correct to the best of my knowledge and belief.
Personal Information
- Father's Name: Jayanta Kumar Chakraborty
- Date of Birth: 08/09/00
- Nationality: Indian
Languages
English
Bilingual or Proficient (C2)
Hindi
Upper intermediate (B2)
Timeline
Quality Analyst
Maxicus
11.2024 - Current
Customer Service Representative
Maxicus
09.2023 - 10.2024
Bachelor of Arts - Geography
Dum Dum Motijheel Rabindra Mahavidyalaya
04.2020 - 2024.01
Matriculation Examination -
Calcutta Airport English High School
Higher Secondary Examination -
National Institute of Open Schooling
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