Amit Bikram Upadhyay
Assistant Manager - Business Development
HOOGLY,West Bengal
Summary
Proactive Ecommerce Assistant Manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assist senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Multi-tasking Assistant Manager well-known for creating positive workplace culture and high-performing teams. Experienced with over 8+ years of experience in E-commerce Industry recognized consistently for performance excellence and contributions to success.
Overview
10
10
years of professional experience
Work History
Assistant Manager
ErgodE IT Services Pvt Ltd
Mumbai, Kolkata, Maharastra / West Bengal
08.2016 - Current
- Mentored 5-member sales team in applying effective sales techniques and delivering top-notch customer service.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Increased sales revenues by 80% over one year by promoting complementary products and educating customers about store promotions.
- Monitored returns and refund of marketplace, increasing accuracy and reducing discrepancies.
- Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
- Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
- Reviewed sales and gross profit reports to determine options for increasing market growth.
Sr. Strategy Associate
123 Stores E-Commerce Private Limited
Kolkata, West Bengal
06.2012 - 08.2016
- Drove operational improvements which resulted in savings and improved profit margins.
- Implementation of proper schemes to prevent listing issues and avoid cancellation with customer satisfaction.
- Price Analysis of Products having strong competition on Amazon marketplace.
- Examined and compiled response time for assigned work.
- Discussing issues like listing getting inactive with Amazon team and get it rectified.
- Filling Case at Amazon marketplace for making error free catalog
Office Assistant
Tata Global Beverages Ltd
Kolkata, West Bengal
01.2011 - 09.2011
- Delivered clerical support by efficiently handling wide range of routine and special requirements.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using MS Office suite.
- Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
- Maintained staff directory and company policy handbook for human resources department.
- Arranged rapid office equipment repair and maintenance with vendors.
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
- Verified accuracy of business records by consistently updating customer information.
- Executed record filing system to improve document organization and management.
- Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
Education
P.G DIPLOMA - Mass Communication
BHARITIYA BIDYA BHAWANS
KolkataBachelor of Arts - Communicative English
Serampore College
SeramporeSkills
Business planning
Analytical skills
Training & Development
Computer proficiency
MS Office
Verbal and written communication
Computer skills
Critical thinking
Sales expertise
Relationship building and rapport
Database Management
Vendor management
Market understanding
Research
Forecasting ability
Accomplishments
- Awarded as a Star Performer of the Year 2014 and 2015
- Awarded as Key Contributor for the performance in year 2020
Timeline
Assistant Manager
ErgodE IT Services Pvt Ltd
08.2016 - Current
Sr. Strategy Associate
123 Stores E-Commerce Private Limited
06.2012 - 08.2016
Office Assistant
Tata Global Beverages Ltd
01.2011 - 09.2011
Bachelor of Arts - Communicative English
Serampore College
P.G DIPLOMA - Mass Communication
BHARITIYA BIDYA BHAWANS